GIFTY ARTHUR
SPINTEX ROAD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Duty Manager
Kempinski Accra Gold Coast City
12.2024 - Current
- Supervised daily operations, enhancing guest experiences at luxury hotel.
- Oversaw guest service quality, resolving complaints promptly to maintain high satisfaction.
- Managed front desk staff, coordinating schedules and onboarding new team members.
- Complied with company policies, objectives and communication goals.
Hospitality Freelancer
Self-employeed
01.2024 - Current
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Resolved guest complaints and provided complimentary services to uphold high guest satisfaction rates.
- Delivered concierge services, assisting guests with information on local attractions and enhancing their experience.
- Welcomed and assisted guests by collecting information on reservations and requests to ensure their needs were met.
Guest Relations Officer
HOTEL BOOTCAMP
09.2023 - 12.2023
- Boosted guest satisfaction by promptly addressing concerns and delivering tailored solutions.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Elevated guest experience through monitoring feedback surveys and implementing actionable changes.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Trained new staff members on company policies, procedures, and customer service standards.
- Oversaw VIP guest relations, consistently delivering exceptional service and fostering loyalty.
Receptionist
HOTEL INDIGO
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Assisted with planning office events and meetings for smooth execution.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Hospitality Intern
ALIA LUXURY SUITES
05.2022 - 10.2022
- Assisted in coordinating events, ensuring timely setup and smooth execution of all functions.
- Developed strong rapport with guests, leading to repeat business and positive reviews.
- Handled reservation inquiries via phone, email, or online platforms, securing bookings efficiently and accurately.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Communications Assistant
West African Gas Pipeline Company
09.2019 - 08.2020
- Monitored industry news and trends, providing timely insights to internal stakeholders for informed decisionmaking.
- Enhanced company's brand awareness by developing and executing strategic communication plans.
- Proofread corporate materials before publication or distribution, maintaining quality standards and brand consistency.
- Participated in brainstorming sessions with creative teams on various projects that led to improved message delivery among target audiences.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Developed ideas and leads for new stories according to industry trends.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Education
Master of Science - Tourism And Hospitality Management
Université D'Angers
Angers , France 11-2022
Bachelor of Arts - Psychology And French
University of Ghana
Accra, Ghana05-2019
DELF - French Language Diploma
Université Toulouse Jean Jaurès
Toulouse ,France 05-2018
Skills
Client Relationship Management
Reservation Systems Knowledge
Brand representation
Team building expertise
Dispute Mediation
Language skills
Marketing and Promotions
Staff Training and Development
Guest service management
Front desk operations
Personal Information
Title: Hospitality Specialist
Languages
- English
- French
- German
Timeline
Duty Manager
Kempinski Accra Gold Coast City
12.2024 - Current
Hospitality Freelancer
Self-employeed
01.2024 - Current
Guest Relations Officer
HOTEL BOOTCAMP
09.2023 - 12.2023
Receptionist
HOTEL INDIGO
01.2023 - 08.2023
Hospitality Intern
ALIA LUXURY SUITES
05.2022 - 10.2022
Communications Assistant
West African Gas Pipeline Company
09.2019 - 08.2020
Master of Science - Tourism And Hospitality Management
Université D'Angers
Bachelor of Arts - Psychology And French
University of Ghana
DELF - French Language Diploma
Université Toulouse Jean Jaurès