Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Worka Technology
06.2022 - Current
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Success Manager
Bloom Bar Ltd
12.2017 - 05.2022
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Created customer support strategies to increase customer retention.
Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Conducted periodic user training sessions to support customer understanding and product feature utilization.
Education
Bachelor Of Science In Administration - Banking And Financial Support Services
University of Ghana
Legon, Accra Ghana
05.2019
West African Senior School Certification Examinati - General Arts
Boosted client engagement through the delivery of virtual communication with live assistance.
Had more communication channels that helped to identify the most preferred channels for clients touch point while developing strategies to engage and support clients across all those touch points.
Maintain continuous engagement with clients by sending thank you emails, asking for reviews, cross- selling and up selling, introduction of reword system and request for referrals.
Languages
English
Bilingual or Proficient (C2)
Timeline
Relationship Manager
Worka Technology
06.2022 - Current
Customer Success Manager
Bloom Bar Ltd
12.2017 - 05.2022
Bachelor Of Science In Administration - Banking And Financial Support Services
University of Ghana
West African Senior School Certification Examinati - General Arts
Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)