Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
BusinessDevelopmentManager
Gifty Arthur

Gifty Arthur

Relationship Manager
Accra,Accra

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Overview

6
6
years of professional experience

Work History

Relationship Manager

Worka Technology
06.2022 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Customer Success Manager

Bloom Bar Ltd
12.2017 - 05.2022
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.

Education

Bachelor Of Science In Administration - Banking And Financial Support Services

University of Ghana
Legon, Accra Ghana
05.2019

West African Senior School Certification Examinati - General Arts

Ghana Senior High School
Ghana
06.2015

Skills

  • Verbal and Written Communication
  • Excellent Interpersonal Skills
  • Negotiation Skills
  • Ability to build sustainable relationships

Accomplishments

  • Boosted client engagement through the delivery of virtual communication with live assistance.
  • Had more communication channels that helped to identify the most preferred channels for clients touch point while developing strategies to engage and support clients across all those touch points.
  • Maintain continuous engagement with clients by sending thank you emails, asking for reviews, cross- selling and up selling, introduction of reword system and request for referrals.

Languages

English
Bilingual or Proficient (C2)

Timeline

Relationship Manager

Worka Technology
06.2022 - Current

Customer Success Manager

Bloom Bar Ltd
12.2017 - 05.2022

Bachelor Of Science In Administration - Banking And Financial Support Services

University of Ghana

West African Senior School Certification Examinati - General Arts

Ghana Senior High School
Gifty Arthur Relationship Manager