GIFTY ARTHUR
Hospitality Specialist
SPINTEX ROAD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Hospitality Freelancer
Self-employeed
01.2024 - Current
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Guest Relations Officer
HOTEL BOOTCAMP
09.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Receptionist
HOTEL INDIGO
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Assisted with planning office events and meetings for smooth execution.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Hospitality Intern
ALIA LUXURY SUITES
05.2022 - 10.2022
- Assisted in coordinating events, ensuring timely setup and smooth execution of all functions.
- Developed strong rapport with guests, leading to repeat business and positive reviews.
- Handled reservation inquiries via phone, email, or online platforms, securing bookings efficiently and accurately.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Communications Assistant
West African Gas Pipeline Company
09.2019 - 08.2020
- Monitored industry news and trends, providing timely insights to internal stakeholders for informed decisionmaking.
- Enhanced company''s brand awareness by developing and executing strategic communication plans.
- Proofread corporate materials before publication or distribution, maintaining quality standards and brand consistency.
- Participated in brainstorming sessions with creative teams on various projects that led to improved message delivery among target audiences.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Developed ideas and leads for new stories according to industry trends.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Education
Master of Science - Tourism And Hospitality Management
Université D'Angers
Angers , France 09.2020 - 11.2022
Bachelor of Arts - Psychology And French
University of Ghana
Accra, Ghana 09.2014 - 05.2019
DELF - French Language Diploma
Université Toulouse Jean Jaurès
Toulouse ,France 09.2017 - 05.2018
Skills
Staff Training and Development
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
German
Elementary (A2)
Timeline
Hospitality Freelancer
Self-employeed
01.2024 - Current
Guest Relations Officer
HOTEL BOOTCAMP
09.2023 - 12.2023
Receptionist
HOTEL INDIGO
01.2023 - 08.2023
Hospitality Intern
ALIA LUXURY SUITES
05.2022 - 10.2022
Master of Science - Tourism And Hospitality Management
Université D'Angers
09.2020 - 11.2022
Communications Assistant
West African Gas Pipeline Company
09.2019 - 08.2020
DELF - French Language Diploma
Université Toulouse Jean Jaurès
09.2017 - 05.2018
Bachelor of Arts - Psychology And French
University of Ghana
09.2014 - 05.2019
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