Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
GIFTY AMANKWAH
Sales and Markrting
Accra,EAST LEGON
Summary
Overview
2
years of professional experience
7
years of post-secondary education
Work History
AH Hotel and conferenceEAST LEGON, Accra
Sales and marketing personnel
2024.Jan - Current (1 year & 3 months)
Job overview
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Optimized lead generation process through the implementation of targeted marketing campaigns and tracking ROI on promotional activities.
- Collaborated with cross-functional teams to develop comprehensive sales plans addressing customer needs and pain points.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
- Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
- Organized successful corporate events to showcase products/services while fostering positive relationships with both current clientele and potential prospects.
- Coordinated with department heads in formulating pricing strategies based on market trends and profitability goals; successfully negotiated contracts ensuring mutual benefit for all parties involved.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Completed media training for live interviews and other public-facing communication.
- Communicated relevant information to internal and external stakeholders.
- Participated in skills development initiatives to promote team competence and success.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Twifu Praso Nursing and midwifery campus
Cashier
10.2023 - 12.2023
Job overview
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
- Generated leads and nurtured prospects to increase conversion rates with personalized email marketing initiatives.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Analyzed market trends and competitor data to identify new opportunities for growth within target markets.
- Optimized company website content for better search engine visibility, increasing organic traffic levels.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
- Streamlined internal processes by automating repetitive tasks using CRM software tools, boosting efficiency and productivity levels.
- Tracked campaign performance metrics using analytics tools to evaluate success rates and make informed decisions for future optimizations.
- Participated in cross-functional teams to develop comprehensive sales strategies that aligned with overall business objectives.
- Contributed to product development based on customer feedback analysis, leading to enhanced offerings tailored towards specific buyer needs.
- Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Maintained up-to-date knowledge of industry trends and competitors'' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
- Assisted call-in customers with questions and orders.
- Contacted prospective customers through phone calls and emails to develop business.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Conducted basic market research to identify customer needs.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Established lasting customer relationships using active listening and problem-solving skills.
- Managed customer expectations and helped navigate sales processes.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Measured and reported on results of marketing initiatives.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Collected and analyzed data on vendor demographics, preferences and needs.
- Generated reports to support development and implementation of marketing plans.
- Established and managed relationships with external data providers and research vendors.
- Created customized marketing materials to increase product awareness.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Tracked key metrics and developed spreadsheets and data models.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked key performance indicators to measure success of campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
Sly Food jointAccra, Ghana
Sales and Marketing Assistant
08.2022 - 06.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Education
Mankessim Senior High Technical School Grade 18. Mfantseman House Perfect Girls
from CERTIFICATE
01.2020 - 11.2022
University Overview
Model Juniour High School Grade18.Accra
from Certificate
01.2017 - 11.2020
University Overview
Skills
- Teamwork and Collaboration
- Team Management
- Interpersonal Communication
- Troubleshooting
- Problem-Solving
Timeline
Sales and marketing personnel
AH Hotel and conference
2024.Jan - Current (1 year & 3 months)
Cashier
Twifu Praso Nursing and midwifery campus
10.2023 - 12.2023
Sales and Marketing Assistant
Sly Food joint
08.2022 - 06.2023
Mankessim Senior High Technical School Grade 18.
from CERTIFICATE
01.2020 - 11.2022
Model Juniour High School Grade18.
from Certificate
01.2017 - 11.2020
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