Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
LANGUAGE PROFICIENCY
References
Hobbies and Interests
Timeline
Generic

Gloria Owusu-Antwi

Madina-Accra

Summary

A responsible, proactive and results-oriented individual endowed with the ability to provide analytical support to any firm in its quest to become a market leader. I am a high performing individual, with strong work ethic, enthusiasm and initiative, with the ability to work well under pressure, consistently delivering quickly and accurately and able to prioritize to ensure deadlines are met whilst maintaining a high standard of analysis and insight.

Overview

15
15
years of professional experience

Work History

Account Opening

Agricultural Development Bank
06.2019 - Current
  • Reactivation of Dormant accounts; Statement, ATM and Cheque request; Cross selling of ADB products and Services; Transfers request; Assisting customers about investment choices

Back Office / ATM Custodian

Agricultural Development Bank
06.2016 - 01.2019
  • Clearing of Cheques; Suspense entry reversals; ACH entries, Salary Uploads and computations; Enduring all standing instructions reflect as requested; activating mobile banking users; Preparing Returns on other products, services and helping with other operational duties.

Teller / ATM Custodian

Agricultural Development Bank
06.2015 - 01.2016
  • Providing prompt and courteous service to customers; Paying and receiving cash; cross selling banks products to meet the specific needs of individual customers; Ensuring that the ATM is working at all time and the GL’s are clean; Working with other team members to ensure the achievement of organizational goals.

Credit Officer

Haubins Money Lending Limited, Madina
09.2014 - 05.2015
  • Increasing and Managing Customer Portfolio; Selling of investment products; Analyzing of client data; Redeeming interest(s) of clients; Preparing Petty Cash Vouchers and Receipts; Collateral management; Assist Recovery Department; Credit Rating and Deal analysis; Securitization.

Customer Service Executive

Ecobank Ghana Limited, Okponglo Branch
09.2013 - 08.2014
  • Opening of Accounts for customers; Selling and Cross selling of the banking products; Assisting customers in their documentations; Receiving and Scanning of cheques; Recording of Statements in their respective Registers.

Teaching Assistant

University of Professional Studies, Accra (UPSA)
09.2012 - 07.2013
  • For the following Courses: Managerial Economics and Economy of Ghana

Internship

Ghana Atomic Energy Commission
05.2011 - 08.2011
  • Preparing accounts with the assistance of the Substantive accountant; Running errands to banks and other institutions that the Commission deals with; Preparing Petty Cash Vouchers and Receipts; Served as a Secretary occasionally, in the absence of the substantive Secretary.

Internship / Volunteer

Pentecost Hospital, Madina
05.2010 - 08.2010
  • Member of Ambulance Services, Assisting the Secretary in administrative work. Preparing memos, programmes and notices as well as receiving and endorsing letters.

Education

Chartered Data Analyst -

Crux Training school

Master of Business Administration - Finance Option

University of Cape Coast
05.2019

Associate Chartered Banker -

Chartered Institute of Bankers Ghana
11.2017

Bachelor of Business Administration - undefined

University of Professional Studies, Accra (UPSA)
06.2012

West African Senior Secondary School Certificate Examination (WASSCE) -

Ghana Secondary School
Koforidua - Ghana
05.2007

Skills

  • Microsoft Suit
  • Oracle Flexcube Universal Banking Suit
  • SPSS
  • Microsoft PowerBi
  • Communications
  • Team Coordination

Accomplishments

  • Very innovative, result oriented and ability to build good organizational relationships
  • A good team player with unique customer relationship and communication skills.
  • Good in financial analysis and Knowledge in establishing customer portfolio management systems to monitoring activities
  • Skills in establishing Know Your Customer procedures to assess and monitor customer risk
  • Proven analytical skills in identification of risk, trends and potential wary activity
  • Ability to identify and mitigate customers who pose risk to banking operations.
  • Ready and prepared to share knowledge and build colleagues capacities to higher and quality performance.
  • Keeping the ATM uptime between 90% and 99%.
  • Proven ability to work independently or in team environment in ensuring quality service delivery.
  • Ability to work under little or no supervision and work for longer hours

Affiliations

  • Chartered Institute of Bankers (CiB-GH) - Associate Chartered Banker
  • Ghana United Nations Students and Youth Association (GUNSA).
  • Ghana National Association of Business Students (GNABS).
  • Junior Achievement Company Limited (Shareholder).
  • Youth Outreach for Christ, Welfare Secretary.

LANGUAGE PROFICIENCY

English
Ga
Twi

References

Raymond, Dziwornu, Lecturer, dziray28@yahoo.com, 0244760402, University of Professional Studies, Accra, Accra

Hobbies and Interests

Reading, Watching movies, Listening to news

Timeline

Account Opening

Agricultural Development Bank
06.2019 - Current

Back Office / ATM Custodian

Agricultural Development Bank
06.2016 - 01.2019

Teller / ATM Custodian

Agricultural Development Bank
06.2015 - 01.2016

Credit Officer

Haubins Money Lending Limited, Madina
09.2014 - 05.2015

Customer Service Executive

Ecobank Ghana Limited, Okponglo Branch
09.2013 - 08.2014

Teaching Assistant

University of Professional Studies, Accra (UPSA)
09.2012 - 07.2013

Internship

Ghana Atomic Energy Commission
05.2011 - 08.2011

Internship / Volunteer

Pentecost Hospital, Madina
05.2010 - 08.2010

Master of Business Administration - Finance Option

University of Cape Coast

Bachelor of Business Administration - undefined

University of Professional Studies, Accra (UPSA)

Chartered Data Analyst -

Crux Training school

Associate Chartered Banker -

Chartered Institute of Bankers Ghana

West African Senior Secondary School Certificate Examination (WASSCE) -

Ghana Secondary School
Gloria Owusu-Antwi