GIDEON AMPONG OTOO
Summary
With a proven track record within the Ghana Health Service and at the Violet's Medical Center, I've excelled in healthcare management and staff development, significantly enhancing clinical quality outcomes. My leadership in clinical supervision and patient care, coupled with effective communication, has fostered professional growth and high patient satisfaction, positioning me as a dynamic force in healthcare.
Overview
12
12
years of professional experience
Work History
Director of Clinical Services
Violet's Medical Center
10.2023 - Current
- Ensured that all department personnel maintained a high level of professionalism and customer service standards.
- Created training programs to enhance employees' knowledge base in their respective fields.
- Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Coordinated patient care activities, including assessments, treatments and evaluations of patients' progress.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives.
- Devised training programs to close gaps in nurse and staffs' competencies.
- Collaborated with other healthcare professionals to develop effective treatment plans for patients.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Actively participated in strategic planning initiatives designed to improve overall operations of the facility.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Provided staff education on current trends in clinical practice.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
- Explained policies, procedures and services to patients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SENIOR MEDICAL OFFICER
GHANA HEALTH SERVICE
PRESTEA
12.2021 - Current
- Write protocols and procedures to establish medical and administrative best practices in conformity with Ghana Health Service guidelines.
- Maintain accurate records of all patient consultations including diagnosis, treatment prescribed, lab results.
- Provide guidance on lifestyle changes, such as dieting, exercise, and smoking cessation, to promote better health outcomes.
- Prescribe medications based on patient needs, allergies, age, gender.
- Educate patients about their illnesses and medications by providing detailed instructions.
- Plan and implement programs for health care or medical facilities, supporting personnel administration and training.
- Supervise junior medical staff on their day-to-day activities.
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Develop and implement clinical protocols to ensure high quality patient care.
- Conduct medical examinations and assessments of patients in order to diagnose health problems and determine appropriate treatments.
- Advise families on how best to support a loved one's recovery from illness or injury.
- Improve clinical quality by analyzing performance metrics, patient outcomes, and the delivery of care.
- Participate in research studies aimed at improving existing treatments, or developing new ones.
- Provide emergency care when needed, at hospitals or clinics.
- Monitor inpatient bed use, facilities and staff to provide optimal use of resources.
- Review laboratory results and other diagnostic tests to make accurate diagnoses.
- Attend seminars and conferences related to healthcare topics in order to stay up-to-date with the latest developments in the field.
- Explain policies, procedures, and services to patients.
- Monitor patient progress through regular follow-up visits or phone calls.
- Communicate with patients with compassion, while keeping medical information private.
- Create plans to achieve organizational goals, promote employee welfare, and deliver quality patient care.
- Train staff to ensure compliance with local, national, and federal requirements.
- Identify the needs of customers promptly and efficiently.
- Promote high customer satisfaction by resolving problems with knowledgeable, friendly service.
Education
Master of Science - Public Health
University of Ghana
08-2024
M.D. - Medicine
University of Ghana Medical School
02-2012
High School Diploma -
Swedru Senior High School
Agona Swedru07-2003
Skills
- Healthcare management
- Quality improvement
- Staff development
- Clinical leadership
- Clinical supervision
- Improving clinical quality outcomes
- Patient care
- Clinical standards
- Medical staff leadership
Timeline
Director of Clinical Services
Violet's Medical Center
10.2023 - Current
SENIOR MEDICAL OFFICER
GHANA HEALTH SERVICE
12.2021 - Current
Master of Science - Public Health
University of Ghana
M.D. - Medicine
University of Ghana Medical School
High School Diploma -
Swedru Senior High School
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