Gideon Okyere

• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Assisted new trainee's on safe forklift operation.
• Enhanced traning safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
• Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.

• Increased sales revenue by developing and implementing effective sales strategies.
• Managing two moblie team leaders and 85 freelancers in driving the sales of Sim cards and EVD to consumers in the entire region.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Responsible for handling issues or complains regarding Vodafone Cash agents(vendors) and consumers in the Region.
• Responsible for managing and supervising the work of eleven (11) Associate Area Developers (AADs) who inturn recruit and train vf cash agent.
• Build sales plan, assign territories and organise training for sales team.
• Responsible for coaching, motivating or inspiring and transforming sales executive to achieve set target.
• Managing and supervising the work of 6 Merchandisers and 7 DSAs who inturn set agent up to and ensure the sale of EVD, Sim cards, recruitment and setting up of merchants.
• Managing 2 Fixed team leads and 40 fixed freelancers who ensure the acquisition of broadband and payments.
• Responsible for recruiting and firing process of AADs, Merchandisers, DSAs, mobile and fix team leaders, Cash hubs, super agents as well as all Vodafone vendors.
• Responsible for approving all merchants/Agent crations and setups.
• Ensure that all 8 KPIs are met month on month ie the Sale of Credit Transfer (EVD), fixed Broad band, Sim cards, vf cash Active Agent, EVD active agent, Quality Groass Adds for both sim cards and vf cash and agent to Bank.

Same as Above

• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Developed strong relationships with key clients, resulting in increased repeat business.
• Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
• Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
• Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
• Drove revenue growth by expanding client base through networking events, tradeshows, and industry conferences.
• Boosted team performance by implementing efficient sales strategies and techniques.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Monitored daily sales performance and provided feedback to each team member.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Developed and implemented strategies to increase sales and improve customer service.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Maintained up-to-date knowledge of products and services offered to customers.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Coordinated with other departments to provide smooth execution of sales initiatives

Same as above.

• Reduced delinquencies by implementing proactive communication strategies with customers.
• Collaborated with cross-functional teams to identify and address revenue leakage areas.
• Analyzed trends in customer payment behavior, identifying opportunities for improvement or intervention.
• Evaluated and implemented new technologies to improve efficiency and accuracy in the revenue collection process.
• Enhanced customer satisfaction by resolving disputes and providing clear explanations of charges.
• Increased revenue collection by implementing efficient and effective strategies.
• Streamlined the billing process for improved accuracy and timely payments.
• Developed strong relationships with clients through excellent customer service skills, leading to repeat business and referrals.
• Negotiated payment arrangements with customers experiencing financial difficulties, minimizing losses while preserving relationships.
• Managed a diverse portfolio of accounts, consistently meeting or exceeding collection targets.
• Worked closely with finance department to reconcile accounts receivable balances monthly.
• Performed detailed account audits to ensure complete accuracy in billing and collections processes.
• Coordinated closely with operation team to resolve disputes quickly and prevent future issues from arising.
• In charge of billing against the volume of refuse generated.
• Supervised trucks in lifting refuse from clients' residence and apartments.
• Maintain a regular schedule contact in person and via phone to ensure service satisfaction
• Maintain good customer service relationship and prompt response to complaints
• Kept case data and contact information up to date to expedite proceedings.
• Fair and firm handling of recalcitrant client whiles ensuring business continuity

Perform general factory duty such as measuring the right number of herbs before boiling.

Ensuring that cooking containers are neatly washed, clean water is used, and all process strictly followed to meet the Food and Frugs Authority (FDA) standards.

Ensures appropriate PPEs are wore or used by all who work in the factory.

Perform quality control checks to ensure that raw materials are of good quality and meet the required standards

Determine when the medicine should be ready and the temperature at which it should be sieved and bottled.

Ensure appropriate labeling and storage.

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• Actively participated in marketing the company to public institutions
• Maintained good customer relations and ensure prompt response to client’s complaints.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Reviewed competitors offerings periodically to stay informed about industry trends and maintain a competitive edge.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products