Summary
Overview
Work History
Education
Skills
Timeline
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GIDEON AGUTI

ACCRA

Summary

Dynamic Sales and Card Operation Manager with a proven track record at Access Bank, excelling in

sales card production management and quality control oversight. Adept at optimizing production processes and enhancing customer service, I drive efficiency and compliance, ensuring high-quality card issuance while fostering interdepartmental collaboration.

Overview

5
5
years of professional experience

Work History

CARD OPERATION MANAGER

ACCESS BANK
ACCRA
01.2024 - Current
  • Verbal and written communication.
  • Teamwork and continuous learning.
  • Supervises the production staff, ensuring that cards are produced efficiently and to a high standard.
  • Manages the production process of cards, including printing, embossing, and packaging.
  • Oversees the manufacturing process, including managing equipment, and ensuring quality control.
  • Responsible for ensuring the quality of cards produced, including inspecting for defects, and ensuring compliance with industry standards.
  • Oversees the process of personalizing cards with customer information, such as names and card numbers.
  • Oversees the issuance of cards to customers, including managing inventory, tracking shipments, and resolving customer inquiries.

DIGITAL SALES SUBSCRIPTION SUPPORT AND RESOLUTION

ACCESS BANK
ACCRA
09.2023 - 12.2023
  • Established lifelong relationships with customers and the community, resulting in sustainable business growth.
  • Prospected, developed, and closed new business to achieve sales objectives and service delivery goals.
  • Worked with high-profile customers to resolve issues and move forward together, resulting in a high customer return rate.
  • Worked closely with upper management to drive continuous improvement and elevate team performance.
  • Supported daily operations, collaborating successfully and efficiently with all team members.
  • Acquired familiarity and adjusted quickly to new technology and software applications.

SALES MARKETING EXECUTIVE

ACCESS BANK
ACCRA
01.2020 - 08.2022
  • Establishes and nourishes relationships with customers to encourage repeat business and referrals.
  • Develops and executes marketing campaigns to attract leads, and increase sales.
  • Analyzes market research to assess trends, opportunities, and threats.
  • Formulates and implements strategic sales plans to meet revenue objectives.
  • Arm sales teams with the marketing material, training, and support needed to close deals.
  • Responsible for controlling sales and marketing budgets, with the appropriate allocation of budgets.

Education

Bachelor of Arts - SOCIOLOGY WITH PHILOSOPHY

UNIVESITY OF GHANA
LEGON
04-2017

Diploma - Diploma in Microsoft Office Suite & Administration

INTELLISYS ICT CENTER
ACCRA
10-2012

Diploma - Software Engineering

UNIYAT PRACTICAL INSTITUTE
GHANA

Skills

  • Empathy and active listening
  • Teamwork and continuous learning
  • Card production management
  • Quality control oversight
  • Interdepartmental collaboration
  • Production process optimization
  • Experienced with Salesforce CRM tools
  • Verbal and written communication
  • Conflict resolution and troubleshooting

Timeline

CARD OPERATION MANAGER

ACCESS BANK
01.2024 - Current

DIGITAL SALES SUBSCRIPTION SUPPORT AND RESOLUTION

ACCESS BANK
09.2023 - 12.2023

SALES MARKETING EXECUTIVE

ACCESS BANK
01.2020 - 08.2022

Bachelor of Arts - SOCIOLOGY WITH PHILOSOPHY

UNIVESITY OF GHANA

Diploma - Diploma in Microsoft Office Suite & Administration

INTELLISYS ICT CENTER

Diploma - Software Engineering

UNIYAT PRACTICAL INSTITUTE

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