GIDEON ADOQUAYE
Tema-Accra
Summary
A hardworking and reliable individual with an experience in computer networks and systems maintenance capable of working with little supervision, able to take initiative and has a good communication skill. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
IT Technician
CANWIN HOTEL
12.2023 - 01.2024
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Generated reports to track performance and analyze trends.
Administrative Assistant
GHANA NATIONAL SERVICE SCHEME
10.2022 - 11.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted development and implementation of new administrative procedures.
- Assisting personnel’s with their problems and finding possible solution.
- Channeling information to the director if necessary.
- Handling queries of service personnel.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
CCTV Operator
FOREVER LIVING PRODUCTS
09.2021 - 10.2022
- Exhibited strong problem-solving skills by swiftly identifying and addressing any technical issues or malfunctions within the CCTV system.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
- Responded quickly to emergency situations to assess and deflect issues.
- Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary.
- Monitored CCTV cameras and alarm systems for security breaches.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
IT Intern
VALLEY VIEW UNIVERSITY
04.2021 - 07.2021
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Maintained optimal computer performance with routine system checkups and updates.
- Implemented network infrastructure upgrades to ensure seamless connectivity for users.
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
- Contributed to company-wide IT initiatives, bringing expertise in hardware installation and configuration.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Evaluated software products to determine compatibility with existing systems.
- Researched new technologies to boost information security.
Education
Bachelor of Science - Information Technology
2022
WASSCE Certificate, AGRIC SCIENCE
2018
Skills
- Hardware and Software Configuration
- File Management Software - Google drive, dropbox, Microsoft Onedrive
- Operating system management
- MySQL -a relational database management system based on the Structured Query Language
- Application installations
- Microsoft Office (Excel, Power Point, Word)
- Web Development
- Networking and fixing of network cables and testing
Accomplishments
- Collaborated with team of 5 in the development of Animation Project
- Provided responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction.
- Managed technical documentation to ensure all system updates and changes were properly recorded and maintained.
HOBBIES & INTEREST
Rural Tourism
Transformation & Innovation
Farming
Tourist Sites
Sustainability Issues
Relationship Management
Singing & Reading
Timeline
IT Technician - CANWIN HOTEL
12.2023 - 01.2024
Administrative Assistant - GHANA NATIONAL SERVICE SCHEME
10.2022 - 11.2023
CCTV Operator - FOREVER LIVING PRODUCTS
09.2021 - 10.2022
IT Intern - VALLEY VIEW UNIVERSITY
04.2021 - 07.2021
VALLEY VIEW UNIVERSITY - Bachelor of Science, Information Technology
ST. THOMAS AQUINAS S.H.S - , WASSCE Certificate, AGRIC SCIENCE
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