Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Affiliations
References
Timeline
Generic
Getrude Essoun

Getrude Essoun

HR Practitioner
Accra,Greater Accra

Summary

Successful human resource practitioner with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

14
14
years of professional experience

Work History

Human Resources Officer

AYA Engineering Ltd
10.2022 - Current
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Fostered inclusive workplace culture by promoting diversity initiatives and awareness programs.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
  • Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
  • Streamlined recruitment processes for improved efficiency in hiring top talent.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Coordinated employee placements and administrative details.
  • Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Developed comprehensive training programs to enhance employee skillsets and productivity levels.
  • Organized regular team-building events to promote camaraderie among employees and boost morale.
  • Drafted and documented employee handbook and company policies to reduce compliance risks.
  • Negotiated favorable contracts with external vendors for services such as health insurance plans and training providers.
  • Assisted with writing job postings and job descriptions for boards.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Arrange for work permits, drivers’ license and non-citizenship
    card for expat staff
  • Successfully planned and executed three(3) retreats for employees .

Administrator

AYA Engineering Ltd
07.2017 - 10.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available .
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
  • Ensured that all personal protection equipment were available and used by staff
  • Handled employee complaints and enquiries
  • Ensured that all company vehicles were in good shape and well maintained
  • Managed staff accommodation and transportation
  • Arrange for work permits, drivers’ license and non-citizenship card for expat staff
  • Managed internal filing systems (electronic and hard copy)
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Boosted employee morale by addressing concerns promptly and fostering positive work environment.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
  • Played pivotal role in resolution of office conflicts by acting as mediator between parties and fostering open lines of communication for constructive dialogue.

Guest Relations Officer

Best Western Plus Atlantic Hotel
11.2013 - 05.2017
  • Greeted guests upon arrival and offered assistance.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Enhanced guest satisfaction by promptly addressing concerns and providing solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Organized guest events and activities to create memorable experiences and foster positive relationships.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.
  • Handled reservation inquiries efficiently.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Provided guest assistance and recommendations for tourist attractions.
  • Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
  • Conducted regular room inspections to maintain high-quality accommodations for all guests.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • · Anticipated sold-out situations and obtain satisfactory alternative accommodations for guests.

Secretary to Public Relations Officer

Regional Coordinating Council, Cape Coast
09.2012 - 11.2013
  • Handled sensitive information discreetly, maintaining confidentiality .
  • Prepared and maintained Regional Minister’s Itinerary .
  • Scheduled appointments and conducted follow-up calls to media houses.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to the PRO by copying, faxing, and filing documents.
  • Assisted in event planning and execution of functions such as conferences, workshops and social gatherings.
  • Screened visitors and issued badges to maintain safety and security.
  • Coordinated travel arrangements for the PRO, ensuring smooth trips with minimal disruptions.
  • Assisted in coordinating successful media events, including press conferences, dignitaries visits and generating positive publicity.
  • Organized media coverage for Regional activities

Front Desk Agent Trainee

Holiday Inn Accra - Airport
06.2010 - 08.2011
  • Assisted in collaborating with housekeeping and maintenance teams for timely room turnover.
  • Coordinated with sales department for group bookings, ensuring smooth arrival and departure experiences for large parties.
  • Contributed to increased occupancy rates by promoting hotel services and upselling available rooms during peak periods.
  • Handled cash transactions accurately, maintaining balanced drawer at the end of each shift.
  • Addressed guest inquiries in a professional manner via phone calls, emails, or face-to-face interactions.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Participated in team meetings regularly to discuss strategies for continuous improvement in guest satisfaction levels.

Education

Master of Science - Management And Human Resource Strategy

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
03.2024

Chartered - Human Resources Management

Chartered Institute of Human Resource Management
Accra
09.2023

Certified Human Resource Management Practitioner - Human Resource Management

Chartered Institute of Human Resource Management
Accra
06.2020

BBA - Human Resources Management

University of Education - Winneba
Winneba, Ghana
03.2017

No Degree - French Communication

Alliance Française
Cape Coast, Ghana
04.2013

Certificate - Single Subject Diploma in Customer Service

Institute of Commercial Management (UK)
Accra, Ghana
12.2012

HND - Bilingual Secretaryship And Management Studies

Accra Polytechnic
Accra
06.2012

Certificate - Information Technology Qualified Professional

IPMC College of Information Technology
Tema
03.2009

High School Diploma -

Swedru School of Business
Agona Swedru
06.2008

Skills

  • Strong Analytical and Critical Thinking skills
  • Excellent interpersonal relation
  • Good communication skills both verbal and written
  • Quick at learning
  • Detail Oriented
  • Knowledge of Microsoft word, Access, Excel, PowerPoint, Publisher and Internet application
  • Strong customer service and people skills

Accomplishments

  • Collaborated with management of AYA Engineering Ltd in the development of Policies and Procedures Manual for the company.
  • Developed Conditions of Service for AYA Engineering Ltd.
  • Successfully organized three retreats for Aya Engineering Ltd.

Additional Information

  • Able to work under little or no supervision
  • Able to work in a team as well as on my own
  • Able to meet deadlines
  • Able to work efficiently under pressure
  • Ability to multi-task.
  • Able to deal with confidential information

Languages

English
Fante
French

Affiliations

  • Chartered Member - Chartered Institute of Human Resource Management

References

Mr. Gaetano Cassano

Resident Engineer

TEAM Engineering SpA/AyA Engineering Limited

P.O.Box CT9082,

Cantoment -Accra

0249307344

g.cassano@ayaengineering.com


Miss. Cecilia Koramoah

Front Office Manageress

Atlantic Hotel Takoradi

DTD, Beach Road

Takoradi

0244807489


Mr. Clement Kegeri

Public Relations Officer

RCC - Cape Coast

0242118670

Timeline

Human Resources Officer

AYA Engineering Ltd
10.2022 - Current

Administrator

AYA Engineering Ltd
07.2017 - 10.2022

Guest Relations Officer

Best Western Plus Atlantic Hotel
11.2013 - 05.2017

Secretary to Public Relations Officer

Regional Coordinating Council, Cape Coast
09.2012 - 11.2013

Front Desk Agent Trainee

Holiday Inn Accra - Airport
06.2010 - 08.2011

Master of Science - Management And Human Resource Strategy

Kwame Nkrumah University of Science And Technology

Chartered - Human Resources Management

Chartered Institute of Human Resource Management

Certified Human Resource Management Practitioner - Human Resource Management

Chartered Institute of Human Resource Management

BBA - Human Resources Management

University of Education - Winneba

No Degree - French Communication

Alliance Française

Certificate - Single Subject Diploma in Customer Service

Institute of Commercial Management (UK)

HND - Bilingual Secretaryship And Management Studies

Accra Polytechnic

Certificate - Information Technology Qualified Professional

IPMC College of Information Technology

High School Diploma -

Swedru School of Business

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