GERTRUDE TETTEH
ACCRA-NORTH
Summary
Organized Project Assistant with experience in supporting project teams in all phases of project lifecycle, including initiation, planning, execution and closure. Proven skills in project documentation, scheduling coordination and stakeholder communication. Possess strong problem-solving abilities and demonstrate initiative in resolving issues to keep projects on track. Showcased ability to manage multiple tasks simultaneously while maintaining high level of accuracy and attention to detail.
Overview
14
14
years of professional experience
Work History
Project Assistant
Youth employment agency
06.2019 - Current
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Coordinated meetings and check-ins for team members and supervisors.
- Collect inputs for the formulation of policies of the Agency.
- Facilitate the allocation of materials resources and logistics in accordance with approved plan to support the activities in the Agency.
- Supervise the collection of data for preparation of annual and other periodic reports of the department.
National Service Person
Youth employment agency
09.2017 - 08.2018
- Assisted the monitoring and evaluation department in assessing and reporting on beneficiaries timesheets for payment of their allowances
- Highlighting success, challenges and areas for improvement.
- Helped in collecting and analyzing data to treat the progress of the agency.
- Assisted in identifying any issues or delays early to provide corrective action
Telemarketer
Bima insurance company
01.2017 - 08.2017
- Recorded accurate notes about each conversation into company database for future reference.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Use scripts to provide information about products, prices, etc and present their benefits.
- Ask pertinent question to understand the customer requirements
Field Teller
Multi- Credit Savings And Loans company limited
10.2010 - 09.2014
- Performed special services for customers, ordering bank cards and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Explained the features of various banking products available to customers.
Education
Bachelor of Arts - BA.Social Work
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2024
Diploma in Adult Education
University of Ghana
12-2016
Ipmc Foundation
Ipmc
06-2010
West Africa Examination council
Mangoase Senior High School
Mangoase, Akwapim North District06-2009
Basic Education
Future Leaders Preparatory School
Mangoase Akwapim North06-2006
Skills
- Excellent interpersonal and
- communication skills
- Strong persuasive skills
- Goal-oriented with a focus on
- achieving sales targets
- Ability to handle stress and
- rejection
- Ability to handle confidential information with discretion
Hobbies
- Cooking
- Reading
- Cleaning
Referees
- Mr Doduo Frederick
Director, Administration
Youth Employment Agency
Phone : 233-24 054 9464
Email:freddodou@yea.gov.gh
Area manager - AccraMr Amofa Collins
Multi Credit Savings and Loans
Phone: 233-244577506
Language
- English
Timeline
Project Assistant
Youth employment agency
06.2019 - Current
National Service Person
Youth employment agency
09.2017 - 08.2018
Telemarketer
Bima insurance company
01.2017 - 08.2017
Field Teller
Multi- Credit Savings And Loans company limited
10.2010 - 09.2014
Ipmc Foundation
Ipmc
West Africa Examination council
Mangoase Senior High School
Basic Education
Future Leaders Preparatory School
Bachelor of Arts - BA.Social Work
Kwame Nkrumah University of Science And Technology
Diploma in Adult Education
University of Ghana
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