GERHARDT NUNOO
Accra
Summary
A highly motivated and skilled IT professional with a passion for leveraging technology to drive business growth. I am looking to contribute my technical and problem-solving abilities to deliver innovative solutions and provide comprehensive IT support. I am committed to staying updated with emerging technologies and optimizing IT operations to drive digital transformation initiatives.
Overview
2026
2026
years of professional experience
Work History
IT Executive
BTL Africa (National Service Scheme)
11.2022 - Current
- Network management includes building and maintaining up the agency’s network infrastructure and making sure that data is transmitted securely, reliably, and seamlessly.
- Date management- Managing Google accounts, supervising data storage, backup, and recovery procedures, guaranteeing data integrity, and putting best practices for data management into practice.
- User support - Offering agency employees technical support and assistance with IT-related difficulties, including prompt problem-solving and inquiry response.
- IT Infrastructure Planning - evaluating the agency’s technological requirements, suggesting changes or new systems, and making plans for upcoming technological advancements to boost productivity and efficiency.
- Verified and updated employee details using ERP(Alerio) software applications
- Managing software application such us ( zoho, voicesega, Arkesel, Zimbra etc.)
Technical Department
Victory Bible Church International, Redemption Sanctuary
06.2016 - Current
- Coordinated the technical and electrical sound engineering, including cable connections and audio setting
- Managed the storage of electrical and musical equipment
- Projected service sermons and musical lyrics including announcements
- Liaised with various departments to ensure quality sound and visual ambiance during services
- Handled ad hoc technical and electrical duties
Customer Support Officer
Vodafone Ghana Limited, Call Centre (Outsourced by Leasafric Ghana Limited)
03.2022 - 05.2022
- Contacted subscribers to verify registration details and offer support as required
- Verified and updated subscriber details using KYC and CRM software applications
- Liaised with various departments to escalate customer enquiries
- Handled ad hoc technical duties
Regional Voter’s Registration and Verification
Electoral Commission of Ghana
12.2016 - 12.2016
- Managed data entry and collation of voter’s information
- Checked relevant information of registered voters against information in manual register
- Captured fingerprints and other biometric information of registered voters
- Contributed to collating final report to the district office
Sales & Marketing | Freelance Services
Faydees Drinks & Events
- Sold and marketed Faydees products and services
- Handled butler services
- Coordinated event and cocktail stand (set-up and tear down)
Education
BSc - Information Technology
Ghana Communication Technology University (GCTU)
11.2022
Diploma - Information Technology
Ghana Communication Technology University
09.2020
West African Senior Secondary School Certificate Examination (WASSCE) - Technical – Auto Mechanics Option
Koforidua Secondary Technical High School
05.2016
Basic Education Certificate Examination (B.E.C.E) -
Adenta Community School, Accra
06.2013
Skills
- Microsoft Office: Word (Basic) Excel (Basic)
- Technical support
- Customer relationship management
- Problem resolution
- Team collaboration
- IT operations
- IT procurement
- KPI tracking
- IT asset management
References
- Samuel N. N., Nortey, Snr Lecturer, snortey@gctu.edu.gh, +233 202 698 193, Ghana Communication Technology University (GCTU), Academic, Off J. A Kuffuor Avenue, Adjacent Police Training School, Tesano, Accra, PMB 100
- Darryl Kojo, Owusu-Antwi, Head of IT, IOT, dowusuantwi@btlafrica.com, +233 50 332 5999, BTL Africa, Professional, 31 Archer Street, Abelemkpe, Accra, Ghana
KEY ATTRIBUTES
- Excellent communication skills
- Self-motivated & team spirited
- Positive work attitude
Timeline
IT Executive
BTL Africa (National Service Scheme)
11.2022 - Current
Customer Support Officer
Vodafone Ghana Limited, Call Centre (Outsourced by Leasafric Ghana Limited)
03.2022 - 05.2022
Regional Voter’s Registration and Verification
Electoral Commission of Ghana
12.2016 - 12.2016
Technical Department
Victory Bible Church International, Redemption Sanctuary
06.2016 - Current
Sales & Marketing | Freelance Services
Faydees Drinks & Events
BSc - Information Technology
Ghana Communication Technology University (GCTU)
Diploma - Information Technology
Ghana Communication Technology University
West African Senior Secondary School Certificate Examination (WASSCE) - Technical – Auto Mechanics Option
Koforidua Secondary Technical High School
Basic Education Certificate Examination (B.E.C.E) -
Adenta Community School, Accra
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