Summary
Overview
Work History
Education
Skills
References
KEY ATTRIBUTES
Timeline
Generic

GERHARDT NUNOO

Accra

Summary

A highly motivated and skilled IT professional with a passion for leveraging technology to drive business growth. I am looking to contribute my technical and problem-solving abilities to deliver innovative solutions and provide comprehensive IT support. I am committed to staying updated with emerging technologies and optimizing IT operations to drive digital transformation initiatives.

Overview

2026
2026
years of professional experience

Work History

IT Executive

BTL Africa (National Service Scheme)
11.2022 - Current
  • Network management includes building and maintaining up the agency’s network infrastructure and making sure that data is transmitted securely, reliably, and seamlessly.
  • Date management- Managing Google accounts, supervising data storage, backup, and recovery procedures, guaranteeing data integrity, and putting best practices for data management into practice.
  • User support - Offering agency employees technical support and assistance with IT-related difficulties, including prompt problem-solving and inquiry response.
  • IT Infrastructure Planning - evaluating the agency’s technological requirements, suggesting changes or new systems, and making plans for upcoming technological advancements to boost productivity and efficiency.
  • Verified and updated employee details using ERP(Alerio) software applications
  • Managing software application such us ( zoho, voicesega, Arkesel, Zimbra etc.)

Technical Department

Victory Bible Church International, Redemption Sanctuary
06.2016 - Current
  • Coordinated the technical and electrical sound engineering, including cable connections and audio setting
  • Managed the storage of electrical and musical equipment
  • Projected service sermons and musical lyrics including announcements
  • Liaised with various departments to ensure quality sound and visual ambiance during services
  • Handled ad hoc technical and electrical duties

Customer Support Officer

Vodafone Ghana Limited, Call Centre (Outsourced by Leasafric Ghana Limited)
03.2022 - 05.2022
  • Contacted subscribers to verify registration details and offer support as required
  • Verified and updated subscriber details using KYC and CRM software applications
  • Liaised with various departments to escalate customer enquiries
  • Handled ad hoc technical duties

Regional Voter’s Registration and Verification

Electoral Commission of Ghana
12.2016 - 12.2016
  • Managed data entry and collation of voter’s information
  • Checked relevant information of registered voters against information in manual register
  • Captured fingerprints and other biometric information of registered voters
  • Contributed to collating final report to the district office

Sales & Marketing | Freelance Services

Faydees Drinks & Events
  • Sold and marketed Faydees products and services
  • Handled butler services
  • Coordinated event and cocktail stand (set-up and tear down)

Education

BSc - Information Technology

Ghana Communication Technology University (GCTU)
11.2022

Diploma - Information Technology

Ghana Communication Technology University
09.2020

West African Senior Secondary School Certificate Examination (WASSCE) - Technical – Auto Mechanics Option

Koforidua Secondary Technical High School
05.2016

Basic Education Certificate Examination (B.E.C.E) -

Adenta Community School, Accra
06.2013

Skills

  • Microsoft Office: Word (Basic) Excel (Basic)
  • Technical support
  • Customer relationship management
  • Problem resolution
  • Team collaboration
  • IT operations
  • IT procurement
  • KPI tracking
  • IT asset management

References

  • Samuel N. N., Nortey, Snr Lecturer, snortey@gctu.edu.gh, +233 202 698 193, Ghana Communication Technology University (GCTU), Academic, Off J. A Kuffuor Avenue, Adjacent Police Training School, Tesano, Accra, PMB 100
  • Darryl Kojo, Owusu-Antwi, Head of IT, IOT, dowusuantwi@btlafrica.com, +233 50 332 5999, BTL Africa, Professional, 31 Archer Street, Abelemkpe, Accra, Ghana

KEY ATTRIBUTES

  • Excellent communication skills
  • Self-motivated & team spirited
  • Positive work attitude

Timeline

IT Executive

BTL Africa (National Service Scheme)
11.2022 - Current

Customer Support Officer

Vodafone Ghana Limited, Call Centre (Outsourced by Leasafric Ghana Limited)
03.2022 - 05.2022

Regional Voter’s Registration and Verification

Electoral Commission of Ghana
12.2016 - 12.2016

Technical Department

Victory Bible Church International, Redemption Sanctuary
06.2016 - Current

Sales & Marketing | Freelance Services

Faydees Drinks & Events

BSc - Information Technology

Ghana Communication Technology University (GCTU)

Diploma - Information Technology

Ghana Communication Technology University

West African Senior Secondary School Certificate Examination (WASSCE) - Technical – Auto Mechanics Option

Koforidua Secondary Technical High School

Basic Education Certificate Examination (B.E.C.E) -

Adenta Community School, Accra
GERHARDT NUNOO