Gerald Ofoe Vondee
Accra
Summary
Results-driven professional with a strong background in digital banking application support at Consolidated Bank Ghana. Proven expertise in technical troubleshooting and user experience design, achieving a 95% resolution rate for IT issues. Skilled in mentoring and effective communication, enhancing digital literacy among youth through volunteer teaching initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Banking Application Support
Consolidated Bank Ghana
Accra
10.2024 - Current
- Ensured seamless transactions and system reliability for digital banking applications through technical support.
- Diagnosed and resolved 95% of reported IT issues within SLA, boosting operational efficiency.
- Monitored performance of digital systems, identifying and escalating potential issues to prevent interruptions.
- Coordinated with cross-functional teams to enhance system performance and user experience.
IT & Coding Instructor(Volunteer)
Atta Amoako Foundation
10.2024 - 01.2025
- Taught HTML, CSS, and Excel to children and adolescents, enhancing digital literacy skills.
- Mentored students to cultivate interest in technology and develop problem-solving abilities.
Intern (CMD and Technology)
PwC Ghana
Accra
07.2023 - 09.2023
- Analyzed financial statements of 23 Ghanaian banks and developed comprehensive valuation models.
- Conducted data processing and risk assessments to optimize system performance.
- Led research initiatives on public transportation systems, designing surveys and collecting field data.
- Evaluated user experiences to deliver data-driven recommendations for system enhancements.
- Executed IT advertising strategies and managed social media marketing campaigns.
Education
BSc - Information Technology Management
University of Professional Studies
Accra11.2024
Skills
- Technical support and troubleshooting
- Digital banking solutions
- HTML development
- Data analysis and Excel
- User experience design
- Effective communication skills
- System monitoring and survey analysis
- IT training and mentoring
- Technical documentation creation
Projects
Developed a digital system to streamline visitor management, improve security, and provide a data-driven approach for tracking and approving visitor access at the University of Professional Studies hostels.
References
- Riis Odehe, riis.odehe@cbg.com.gh, Manager, Digital Banking Application Support, Consolidated Bank Ghana
- Edwin Ntiamoah, edwin.ntiamoah@pwc.com, Associate, PricewaterhouseCoopers Ghana limited
Volunteer Experience
Atta Amoako Foundation, IT & Coding Instructor, Teach HTML, CSS, and Excel to children and adolescents, improving digital literacy., Mentored students, fostering an interest in technology and problem-solving.
Certification
- Sustainability Training and E-Learning Program (STEP) - World Bank Group
- Web developers boot camp - Udemy (ongoing)
Timeline
IT & Coding Instructor(Volunteer)
Atta Amoako Foundation
10.2024 - 01.2025
Digital Banking Application Support
Consolidated Bank Ghana
10.2024 - Current
Intern (CMD and Technology)
PwC Ghana
07.2023 - 09.2023
BSc - Information Technology Management
University of Professional Studies
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