Summary
Overview
Work History
Education
Skills
Personal Details
References
Hobbies and Interests
Accomplishments
Training
Timeline
Hi, I’m

GERALD AGBETTOR

Summary

I am a dedicated team player, self motivated, hardworking and very reliable, result driven; goal oriented and can work for long hours with little or no supervision and with high level interpersonal, oral and written communication skills.

Performance driven professional with a career of leading technical projects to achieve efficiency, quality and functionality goals . Utilizes organizational and project management skills to optimize critical engineering conditions in terms of innovations. To gain further experience and acquire new and varied technical and managerial skills.

Hardworking [Type] professional offering [Number] years of positive industry contribution to add value to committed team. Accustomed to complying with government policies and facilitating criminal and civil investigations. Looking to leverage in-depth understanding of freight and shipment regulations and fulfill [Job Title] opportunity.

Offering analytical mindset and strong problem-solving abilities, well-suited to dynamic and regulated environment eager to learn and develop in this field. Brings solid understanding of compliance and security protocols, coupled with excellent communication skills. Ready to use and develop analytical and regulatory skills in [Desired Position] role.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
years of professional experience

Work History

GHANA REVENUE AUTHORITY –CUSTOMS DIVISION, IT UNIT

Customs Officer
01.1990 - Current

Job overview

  • I am a core customs officer who really understands customs operations, procedures and have worked at almost all customs collections (Bolga, KIA, ELUBO, BRONG AHAFO ,HQ collections) and many stations and now with the IT unit training customs officers on erstwhile GCNET/GCMS.(compliance and examination) on all GCNET products
  • Responsibilities erstwhile GCnet:
  • Ensures that GCNET products are imparted into users
  • Generate data from the impromptu server for use
  • Ensures that passwords are reset for users of the GCNET/GCMS
  • Provide systems solutions to users who are not certain with system processes
  • To make sure that all complaints and observations about the systems are forwarded for solutions to upkeep the GCNET/GCMS system running
  • Liaise with GCNET for users solutions
  • Testing of GCNET products for deployment
  • Training on GCNET products

GHANA REVENUE AUTHORITY

CHIEF REVENUE OFFICER
01.2019 - 01.2025

Job overview

  • Enhanced customer satisfaction levels, leading to increased repeat business and client loyalty.
  • Introduced cutting-edge CRM tools that improved data-driven decision-making across the organization.
  • Spearheaded successful product launches, driving significant increases in revenue growth.
  • Championed a company-wide culture of accountability which contributed to sustained revenue growth over multiple years.
  • Optimized sales processes for increased efficiency and productivity within the team.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Monitored key business risks and established risk management procedures.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Cultivated company-wide culture of innovation and collaboration.

Education

University of Ghana

Masters of Arts from Ports and Shipping Administration
12.2015

University Overview

NIIT

Diploma from Advance Networking
03.2010

University Overview

Valley View University

Bsc (hons) from Computer Science
05.2007

University Overview

Skills

  • Import-export procedures
  • Integrity and honesty
  • Security awareness
  • Cross-cultural sensitivity
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Firearms handling
  • Decision-making
  • Relationship building
  • Computer proficiency
  • Self-defense techniques
  • Team building
  • Task prioritization
  • Tactical operations
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Professionalism
  • Interpersonal communication
  • Surveillance techniques
  • Risk management

Personal Details

Language : Twi, Fante,Ga Adagbme and English

References

References
  • Angelina, Bainiah, Former Deputy commissioner IT UNIT( GRA- CUSTOMS DIV), 0244737531
  • TITI, OPARE, Former ASST. COMMISSIONER-IT UNIT(GRA- CUSTOM DIV), 0244389837
  • Mr, Nkansah, Former Deputy Commissioner, R &M Erstwhile CEPS, 0242830469
  • Robert, Mensah, Former Assistant Commissioner, CPA- GRA, 0244363269

Hobbies and Interests

Hobbies and Interests
Projects ,Research works ,Analyzing issues, Jogging ,walking , hiking ,listens to opera music And quite time .

Accomplishments

Accomplishments
  • Save GRA Customs Division from losing huge revenue losses as a result of shutting Gcnet system whilst stock pile of unpaid goods in containers midst paid in that system and physically at the Meridian Port Services (MPS) who handed over to me over12000 containers information as disclaimer and I secretly extracted unpaid and paid data from the Gcnet system prior to the shut down for manual cross check clearance at the Tema port in a successfully order.
  • Remove the petroleum manifest job left with less attention at the mercy of the Tema collection since2003 to the responsibility and domain of Tema Oil Refinery (TOR) collection in January2021.
  • Ensured that the declared abandoned dedicated terminal for oil discharge was upheld and comply for discharge of oil validation into ICUMS to prevent the malfeasance prior to oil lifting to boast the oil revenue collection.
  • Using carefully selected Skills acquired to guide the CUPIA(Korean Customs) to successfully Redesign the software applications(ICUMS) deemed to be implemented.
  • Advised the separation of the Inbound Transit Transactions captured as Export distorting the Export data.
  • Instrumental in the implementation and design of the SIGMAT project in2023

Training

Training
  • Aug15,2014 SQL Sever Integration Services For Business Intelligence.Learning Tree (NY).
  • Aug02,2014 Securing Web Services and Servers.Learning Tree (NY).
  • Aug08,2014 Big Data Analytic.Learning Tree (NY).
  • Sep16,2016 IT Service Management (ITIL).
  • Oct24,2018 Personal Skills for Professional Excellence , Learning Tree (NY)
  • July29th –Aug2 nd2013 Securing web applications , services and servers. Learning Tree, New York(USA)
  • July31st –Aug,3rd2012 Implementing private cloud solutions Learning Tree , Virginia- Reston (USA)
  • Oct3 –Oct,72010 System and Network Security Learning Tree London (UK)

Timeline

CHIEF REVENUE OFFICER
GHANA REVENUE AUTHORITY
01.2019 - 01.2025
Customs Officer
GHANA REVENUE AUTHORITY –CUSTOMS DIVISION, IT UNIT
01.1990 - Current
NIIT
Diploma from Advance Networking
Valley View University
Bsc (hons) from Computer Science
University of Ghana
Masters of Arts from Ports and Shipping Administration
GERALD AGBETTOR