Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Georgina Enyonam Akpokavie

Accra

Summary

Committed professional with expertise in client communication, customer service, and effective problem-solving, consistently ensuring high levels of customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Consumer Insight Associate

Maverick Research and Consultancy
Agbogba,Accra
11.2022 - 01.2024
  • Handled client communication throughout project lifecycles.
  • Provided customer service support for inquiries and complaints.
  • Built relationships with customers by providing friendly customer service.
  • Demonstrated problem-solving skills in daily operations, enhancing data collection processes.
  • Conducted qualitative and quantitative research to gather essential data.
  • Performed basic data analysis and created comprehensive reports.

Teaching Assistant

SOS Hermann Gmeiner School
Tema,Accra
11.2021 - 09.2022
  • Facilitated effective communication with students, parents, and faculty about academic progress.
  • Provided individualized support to special needs students to enhance learning outcomes.
  • Instructed students in both group and individual settings to reinforce key concepts.
  • Cultivated positive relationships with students, parents, teachers, and school administrators.
  • Supervised children during activities to promote engagement and safety.
  • Managed classroom operations and coordinated documentation for teaching staff.

Personal Assistant

SaxBorsah Music
Accra
12.2021 - 07.2022
  • Responded swiftly to incoming calls and emails to ensure effective communication.
  • Facilitated communication between the executive and clients to strengthen professional relationships.
  • Maintained databases for contacts, contracts, and vendor information for immediate access.
  • Coordinated executive schedule and appointments to optimize operational efficiency.
  • Organized comprehensive travel arrangements, including flights and accommodations.

.

Operation Manager's Assistant

Meridia
Accra
04.2019 - 09.2019
  • Facilitated customer communication by adhering to established service protocols.
  • Welcomed visitors, managed phone inquiries, and maintained front reception desk operations.
  • Streamlined inter-departmental communication to enhance information flow.
  • Ensured accurate record-keeping through effective filing system management.
  • Tracked project deadlines and deliverables to support project management initiatives.
  • Maintained office equipment functionality and ensured adequate supplies for operational efficiency.

Human Resources Intern

Ghana Ports and Harbours Authority-Fishing Harbour
Tema,Accra
06.2018 - 08.2018
  • Efficiently addressed employee inquiries about benefits and company policies.
  • Compiled reports on employee attendance and performance metrics.
  • Provided administrative support to Human Resources, including filing, data entry, and record keeping.

Education

Bachelor of Arts - English Language And Psychology

University of Ghana,Legon
Accra, GH
11-2021

Senior High School Diploma - General Arts

Saint Mary's Senior High School
Accra, GH
06-2017

Basic Education, Junior High School Diploma -

SOS Hermann Gmeiner School
Tema, GH
06-2014

Skills

  • Microsoft Office and Google Workspace proficiency
  • Customer service and communication
  • Time management and problem-solving
  • Client engagement and relationship management
  • Project management
  • Adaptability and flexibility

Languages

English
First Language

Certification

  • ALX Virtual Assistant Certification

References

References available upon request.

Timeline

Consumer Insight Associate

Maverick Research and Consultancy
11.2022 - 01.2024

Personal Assistant

SaxBorsah Music
12.2021 - 07.2022

Teaching Assistant

SOS Hermann Gmeiner School
11.2021 - 09.2022

Operation Manager's Assistant

Meridia
04.2019 - 09.2019

Human Resources Intern

Ghana Ports and Harbours Authority-Fishing Harbour
06.2018 - 08.2018

Bachelor of Arts - English Language And Psychology

University of Ghana,Legon

Senior High School Diploma - General Arts

Saint Mary's Senior High School

Basic Education, Junior High School Diploma -

SOS Hermann Gmeiner School
Georgina Enyonam Akpokavie