Committed professional with expertise in client communication, customer service, and effective problem-solving, consistently ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consumer Insight Associate
Maverick Research and Consultancy
Agbogba,Accra
11.2022 - 01.2024
Handled client communication throughout project lifecycles.
Provided customer service support for inquiries and complaints.
Built relationships with customers by providing friendly customer service.
Demonstrated problem-solving skills in daily operations, enhancing data collection processes.
Conducted qualitative and quantitative research to gather essential data.
Performed basic data analysis and created comprehensive reports.
Teaching Assistant
SOS Hermann Gmeiner School
Tema,Accra
11.2021 - 09.2022
Facilitated effective communication with students, parents, and faculty about academic progress.
Provided individualized support to special needs students to enhance learning outcomes.
Instructed students in both group and individual settings to reinforce key concepts.
Cultivated positive relationships with students, parents, teachers, and school administrators.
Supervised children during activities to promote engagement and safety.
Managed classroom operations and coordinated documentation for teaching staff.
Personal Assistant
SaxBorsah Music
Accra
12.2021 - 07.2022
Responded swiftly to incoming calls and emails to ensure effective communication.
Facilitated communication between the executive and clients to strengthen professional relationships.
Maintained databases for contacts, contracts, and vendor information for immediate access.
Coordinated executive schedule and appointments to optimize operational efficiency.
Organized comprehensive travel arrangements, including flights and accommodations.
.
Operation Manager's Assistant
Meridia
Accra
04.2019 - 09.2019
Facilitated customer communication by adhering to established service protocols.
Welcomed visitors, managed phone inquiries, and maintained front reception desk operations.
Streamlined inter-departmental communication to enhance information flow.
Ensured accurate record-keeping through effective filing system management.
Tracked project deadlines and deliverables to support project management initiatives.
Maintained office equipment functionality and ensured adequate supplies for operational efficiency.
Human Resources Intern
Ghana Ports and Harbours Authority-Fishing Harbour
Tema,Accra
06.2018 - 08.2018
Efficiently addressed employee inquiries about benefits and company policies.
Compiled reports on employee attendance and performance metrics.
Provided administrative support to Human Resources, including filing, data entry, and record keeping.
Education
Bachelor of Arts - English Language And Psychology
University of Ghana,Legon
Accra, GH
11-2021
Senior High School Diploma - General Arts
Saint Mary's Senior High School
Accra, GH
06-2017
Basic Education, Junior High School Diploma -
SOS Hermann Gmeiner School
Tema, GH
06-2014
Skills
Microsoft Office and Google Workspace proficiency
Customer service and communication
Time management and problem-solving
Client engagement and relationship management
Project management
Adaptability and flexibility
Languages
English
First Language
Certification
ALX Virtual Assistant Certification
References
References available upon request.
Timeline
Consumer Insight Associate
Maverick Research and Consultancy
11.2022 - 01.2024
Personal Assistant
SaxBorsah Music
12.2021 - 07.2022
Teaching Assistant
SOS Hermann Gmeiner School
11.2021 - 09.2022
Operation Manager's Assistant
Meridia
04.2019 - 09.2019
Human Resources Intern
Ghana Ports and Harbours Authority-Fishing Harbour
06.2018 - 08.2018
Bachelor of Arts - English Language And Psychology