Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Websites
Timeline
Generic
GEORGINA AMIISAH ALATU

GEORGINA AMIISAH ALATU

Accra

Summary

A dedicated team player and lifelong learner with a strong passion for African development and the growth of the Ghanaian economy. I am particularly focused on strengthening financial institutions both locally and internationally. With a business-oriented mindset, I strive to apply my knowledge to every project, driving the company towards greater achievements. My work ethic is rooted in punctuality, transparency, and accountability, which consistently fuel my productivity.

Overview

9
9
years of professional experience

Work History

Head - Customer Service Associate (Manager)

Brighter Investment
Accra
02.2019 - 12.2022
  • Managed over 85 customer calls daily, achieving a 90% satisfaction rate
  • Responded to over 100 customer inquiries via WhatsApp, Facebook, Instagram, and email daily, resolving 90% of concerns with 85% customer satisfaction
  • Developed and published a comprehensive FAQ on all platforms
  • Created and managed customer feedback questionnaires using Google Forms and SquareSpace
  • Supported students with operational updates, including payment schedules, mentorship assignments, and more
  • Implemented strategies to increase teacher recommendations through high school tours and targeted communications
  • Conducted interviews for over 100 guarantors, recommenders, and 50 final-stage applicants weekly.

Assistant Administrative/Collection and HR Officer

Brighter Investment
Accra
  • Assisted in account collection by phone and mail, improving accounts receivables
  • Managed office supplies and maintained a well-stocked and safe office environment
  • Developed a team-building program adopted by all company locations
  • Assisted in drafting and publishing job vacancies and managing recruitment processes.

Assistant Marketing Associate

Brighter Investment
Accra
  • Developed strategies to enhance marketing on Brighter Investment’s application site and Facebook
  • Planned and reviewed content for social media, resulting in increased applications since 2020.

Assistant Student Success Associate

Brighter Investment
Accra
  • Identified students needing mentors and facilitated connections via LinkedIn and Facebook
  • Provided ongoing support to mentors and mentees to ensure successful mentorship assignments.

Assistant Investor Relations Officer

Brighter Investment
Accra
  • Researched and identified potential investor platforms and institutions aligned with company objectives
  • Drafted cold emails to potential investors, leading to donations and valuable recommendations.

Assistant Account Officer

Brighter Investment
Accra
  • Implemented strategies for budget management, payment processing, and account reconciliation
  • Managed all company and student-related expenses, including tuition, accommodation, and tax payments
  • Regularly reconciled and audited accounts in collaboration with the internal accountant.

Customer Service Assistant, Assistant Secretary, Assistant Teller, Assistant Loan Officer, Back Officer (National Service)

Agricultural Development Bank
Cape Coast
09.2017 - 08.2018
  • Served as a secretary to the Branch Manager, managing correspondence and document processing
  • Increased E-Zwich customer services by 80% through effective service delivery
  • Assisted in various customer service, loan processing, and back-office duties, enhancing operational efficiency.

Assistant Administrator (Internship)

Urban Roads
La-Dade Kotopon Municipal Assembly
06.2016 - 08.2016
  • Provided administrative support, including document filing, letter typing, and meeting arrangements
  • Managed calls and messages, ensuring smooth communication flow within the department.

Sales Representative

Accra
09.2013 - 06.2016
  • Coordinated sales of bags and bed sheets, managed financial records, and devised strategies for debt recovery.

Education

Bachelor of Science (BSc) in Banking and Finance -

University of Professional Studies
Ghana
06.2017

Business -

University Practice Senior High School
Ghana
06.2013

Skills

  • Multi-tasking
  • Employee Management
  • Problem Resolution
  • Team Collaboration
  • Inbound and Outbound Calling
  • MS Office proficiency
  • Appointment Scheduling
  • Regulatory Compliance
  • Customer Support
  • Tactful and diplomatic
  • Complex Problem-Solving
  • Customer Complaint Resolution
  • Product Knowledge
  • Account Management

References

  • Mr. Stephen Adjei Brewu, Branch Manager, Agricultural Development Bank, Main Branch Cape Coast, 0277781100
  • Mrs. Enyonam Bertha Kettey-Addo, Administrative Officer, Urban Roads Department, La-Dade Kotopon Municipal Assembly, Greater Accra Region, 0248549887
  • Mrs. Janet Asiedua, Shop Manager, Greater Accra Region, 0244985054
  • Mr. Richard Adarkwah, Regional Manager, Brighter Investment, Greater Accra, 0547019934

Hobbies and Interests

  • Inter-cultural Awareness
  • Reading
  • Volunteerism

Languages

Twi
First Language
Fanti
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1

Timeline

Head - Customer Service Associate (Manager)

Brighter Investment
02.2019 - 12.2022

Customer Service Assistant, Assistant Secretary, Assistant Teller, Assistant Loan Officer, Back Officer (National Service)

Agricultural Development Bank
09.2017 - 08.2018

Assistant Administrator (Internship)

Urban Roads
06.2016 - 08.2016

Sales Representative

09.2013 - 06.2016

Assistant Administrative/Collection and HR Officer

Brighter Investment

Assistant Marketing Associate

Brighter Investment

Assistant Student Success Associate

Brighter Investment

Assistant Investor Relations Officer

Brighter Investment

Assistant Account Officer

Brighter Investment

Bachelor of Science (BSc) in Banking and Finance -

University of Professional Studies

Business -

University Practice Senior High School

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GEORGINA AMIISAH ALATU