Georgina Frimpong
Accra
Summary
Accomplished Manager with a proven track record at Clippers Barbering, enhancing customer satisfaction and mentoring future leaders. Skilled in Strategic Planning and Team Leadership, I excel in conflict resolution and financial management, significantly contributing to business growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager
Clippers Barbering
06.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Waitress Supervisor
Kata Lounge
Accra /Ghana
12.2016 - 09.2019
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Supervised food presentation and plating to enhance visual appeal.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Receptionist Administrator
Gold’sGym
Accra
09.2019 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
General Arts - Liberal Arts And General Studies
Oyoko Methodist Senior High
Koforidua 05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques
Languages
English
Advanced (C1)
Dutch
Beginner (A1)
Timeline
Manager
Clippers Barbering
06.2021 - Current
Receptionist Administrator
Gold’sGym
09.2019 - 05.2021
Waitress Supervisor
Kata Lounge
12.2016 - 09.2019
General Arts - Liberal Arts And General Studies
Oyoko Methodist Senior High