Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

GEORGINA BAKUYEYA

ACCRA

Summary

Transaction Processing Specialist with experience in managing customer and client accounts and complaints. Accurately and securely process client information. Assuage customer complaints and work independently to resolve disputes. More than 10 years of guaranteeing security of incoming and outgoing transactions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Transaction Processing Specialist

GCB BANK PLC
ACCRA
09.2010 - Current
  • Process customer transactions accurately and efficiently using specialized software.
  • Maintain a high level of confidentiality when dealing with sensitive customer information.
  • Process Bank of Ghana bulk transactions through inter-banks.
  • Perform quality assurance checks on various types of financial documents prior to processing them.
  • Perform payment of bulk transaction on behalf of Bank of Ghana.
  • Reconcile Government daily transactions with Bank of Ghana.
  • Perform daily reconciliation on account receivable balances.
  • Receive requests and documents related to processing financial transaction.
  • Track customer payment using automated systems as such as proactive .
  • Generate reports on transaction activities for internal review purposes.

Personal Banker

GCB BANK PLC
ACCRA
07.2008 - 05.2009
  • Maintained accurate record of all transaction conducted throughout the day.
  • Used currency-counting machine to count currency and received checks.
  • Participated in training sessions regarding new banking products or service.
  • Advised customers on various financial products available from the bank.
  • Met with customers to analyze financial needs and maximize sales opportunities.

Education

MBA - BUSSINESS ADMINISTRATION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA
07-2015

Bachelor of Arts - Business Management

UNIVERSITY OF CAPE COAST
CAPE COAST, GHANA
03-2013

Associate of Arts - Secretarial Studies And Office Administration

HO POLYTECHNIC
HO, GHANA
06-2007

Skills

  • Deadline Management
  • Data Verification
  • Payment Processing
  • Transaction Processing
  • Banking Operations
  • Customer Service
  • Member support
  • Relationship Building

Affiliations

  • Volunteering
  • Active listening
  • Exercise

Languages

English
First Language
Ewe
Proficient (C2)
C2
Akan
Elementary (A2)
A2

Certification

  • Member of the board of trustees-PENSIONS
  • Certification of Customer Service
  • Feeling for Professional
  • Empowerment

References

References available upon request.

Timeline

Transaction Processing Specialist

GCB BANK PLC
09.2010 - Current

Personal Banker

GCB BANK PLC
07.2008 - 05.2009

MBA - BUSSINESS ADMINISTRATION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Bachelor of Arts - Business Management

UNIVERSITY OF CAPE COAST

Associate of Arts - Secretarial Studies And Office Administration

HO POLYTECHNIC

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GEORGINA BAKUYEYA