Georgia Amankwah
Kumasi
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.
Overview
10
10
years of professional experience
Work History
SITE SUPERVISOR
Shell Ghana
11.2020 - Current
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Liaised with subcontractors regarding work progress.
- Assisted managers in interviewing and selecting new workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
INVENTORY SUPERVISOR
Shell
03.2018 - 10.2020
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Managed inventory control software system to provide inventory level updates and reordering notices.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Monitored progress of tasks to provide feedback for improvement.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
CUSTOMER SERVICE OFFICER (NSS)
CAL Bank Ghana Limited
09.2016 - 12.2017
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing, and support policies and procedures.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
CUSTOMER SERVICE ASSISTANT (Intern)
Ecobank Ghana Limited
06.2014 - 09.2014
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Described products to customers and how best to care for merchandise.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
MBA - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2021
Bachelor of Arts - BA. Integrated Arts And Industry
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2016
Skills
- Project Coordination
- Microsoft Word
- Report Preparation
- Microsoft PowerPoint
- Closing Sales
- POS Systems and Ordering Platforms
- Critical Thinking
Accomplishments
- Cross sold the highest number of Shell card , CAL Bank Dansoman branch.
- Best supervisor for third quarter, 2014 at Shell Kumasi zone.
Timeline
SITE SUPERVISOR
Shell Ghana
11.2020 - Current
INVENTORY SUPERVISOR
Shell
03.2018 - 10.2020
CUSTOMER SERVICE OFFICER (NSS)
CAL Bank Ghana Limited
09.2016 - 12.2017
CUSTOMER SERVICE ASSISTANT (Intern)
Ecobank Ghana Limited
06.2014 - 09.2014
MBA - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Bachelor of Arts - BA. Integrated Arts And Industry
Kwame Nkrumah University of Science And Technology
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