GEORGE WAYO
Summary
I am a Healthcare professional known for delivering impactful administrative support in health services. I am focused and adept at improving operational efficiency and ensuring regulatory compliance including fostering team collaboration and adapting to dynamic healthcare environments.
Overview
21
21
years of professional experience
Work History
Health Services Administrator
KBTH+UGMC HOSPITAL SYSTEM
04.2021 - 10.2024
- I was in charge of team development and leadership to over see the planning and execution of a transformation project for a hospital system.
- My team was in charge of market analysis, facilities development and implementation for digital transformation projection.
- I helped stream line the information management system to ensure the entire hospital system worked in sync to move beyond department silos. This ensured accurate tracking of patients to ensure convenience and less friction during the care process.
- I helped implement a revenue cycle management system(RCM) to ensure the hospital system receives the right reimbursement for the services offered to patients.
Executive Sales Manager
Universal Energy Corp
02.2013 - 01.2021
- I conducted periodic energy audits to ensure my clients were using and paying for the right energy service. Efficiency was a priority for me and this assured a long term business relationship.
- I took on the assignment of business and team development and was responsible for generating quality leads and closing at least 25% per month.
- I lead a team in analyzing market trends to identify opportunities that can lead to increased revenue and also added value to the market value of the enterprise.
- I took on the challenge of working on a renewable energy portfolio as an added option for clients that might prefer green sources of energy. I also factored the carbon credit potential to the company which can help boost revenue.
Customer Service Rep/Senior Certified Pharmacy Technician
Walgreens Boot Alliance Pharmacy
01.2004 - 12.2012
- I started as a Customer Service Representative and was a few years later promoted within the same company to retail pharmacy technician due to the high demand for techs at the time. I worked to the position of a Senior certified Pharmacy Technician and worked in that role for 5 years.
- For a retail business we had our fair share of customer issues that needed to be resolved by working as a team and also going the extra mile in solving obvious problems without seeking permission.
- I was a member of the Illinois Council of Health Pharmacist (ICHP) and played a leadership role by representing coworkers at seminars and conferences.
- I was tasked by my supervisor to lead the department in increasing our scripts processing numbers from a 150 per day to 600 per day. This elevated our retail branch as among the top of a few high performing stores in the district.
- I have also led the effort to over see both inventory management and third party billing & coding of insurance claims and health information management to ensure compliance and revenue improvement. I ensured an insurance reimbursement rate of 98% by properly resolving PA’s(Prior Authorizations).
Education
Master of Science - Administrative Science
Central Michigan University
Michigan12-2016
Bachelor of Science - Health Administration
Eastern Illinois University
Illinois05-2014
Skills
- Project management, Business development, Capital Budgeting, Inventory management
- Health Insurance claims processing(ICD10 codes) and regulatory compliance
- Software Applications proficiency(Microsoft office suite, Libre Office suit, Linux OS, IBM AS400, Intercomplus pharmacy software Application)
Timeline
Health Services Administrator
KBTH+UGMC HOSPITAL SYSTEM
04.2021 - 10.2024
Executive Sales Manager
Universal Energy Corp
02.2013 - 01.2021
Customer Service Rep/Senior Certified Pharmacy Technician
Walgreens Boot Alliance Pharmacy
01.2004 - 12.2012
Master of Science - Administrative Science
Central Michigan University
Bachelor of Science - Health Administration
Eastern Illinois University
Similar Profiles
Rachael Abrah BediakoRachael Abrah Bediako
Nursing Officer, at University of Ghana Medical Centre (UGMC)Nursing Officer, at University of Ghana Medical Centre (UGMC)
SELMA AMADUSELMA AMADU
Medical Officer at KBTH ( MOH)Medical Officer at KBTH ( MOH)
Bisma AmirBisma Amir
General Internal Medicine Physician Assistant at William Osler Hospital System, Etobicoke General HospitalGeneral Internal Medicine Physician Assistant at William Osler Hospital System, Etobicoke General Hospital
Robin DuncanRobin Duncan
Health Services Administrator at Virginia Department of CorrectionsHealth Services Administrator at Virginia Department of Corrections
Nicole SmithNicole Smith
Health Services Administrator at Yes Care CorpHealth Services Administrator at Yes Care Corp