Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

George Opoku-Manu

Accra

Summary

Professional field expert with proven capability in delivering technical solutions and optimizing on-site operations. Strong analytical and problem-solving skills, adept at equipment maintenance, troubleshooting, and system installations. Collaborative team player focused on achieving results and adapting to evolving project demands. Recognized for reliability, technical proficiency, and effective communication.

Field Engineer highly skilled in AutoCAD, project management and safety procedures. Talented individual offering Eight years of experience and training. Proven talent in Electrical and Electronics.

Analytical Technical managerial focused on applying sound engineering principles using both traditional and innovative methods.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Telecommunication Managerial position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

26
26
years of professional experience

Work History

Field Engineer

US Embassy-Accra
12.2022 - Current
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
  • Identified major issues that could arise and provided solutions for these problems.
  • Reduced downtime with proactive maintenance and regular equipment inspections.
  • Managed team in troubleshooting efforts that alleviated errors.
  • Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
  • Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
  • Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.

Field Supervisor

Netis
10.2014 - 12.2022
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 16 Regions.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development

Technical Assistant

Anointed Electrical Engineering Services
01.2011 - 10.2014
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Installed technical hardware and software in deskside support environment.
  • Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
  • Updated supervisor on status of projects.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Researched common technology performance issues to assist with diagnoses.
  • Maintained knowledge support base regarding equipment warranties and repair needs.
  • Repaired hardware infrastructure using hand tools and components.
  • Developed detailed user manuals for various applications and tools, empowering employees to utilize technology effectively.
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
  • Evaluated the performance of systems and networks through comprehensive testing methodologies, identifying areas for improvement or optimization.
  • Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.
  • Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
  • Supported project managers in technical documentation, contributing to project clarity and direction.
  • Reduced response time to technical inquiries, providing timely and effective solutions.
  • Assisted in development of training materials, enhancing employee technical skills.
  • Streamlined communication between departments, setting up and maintaining effective collaboration tools.
  • Improved project outcomes, assisting with technical aspects of project management.
  • Provided comprehensive technical support, ensuring minimal operational disruptions.
  • Conducted regular maintenance on technical equipment, ensuring optimal performance.
  • Performed routine maintenance and replaced worn parts.
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.
  • Optimized parameters of devices for ease of production, to reduce costs or improve usability.
  • Monitored mechanical factors such as load tolerances and equipment strain to identify failure points.
  • Repaired complex engineered products and restored to original settings.
  • Repaired AC/DC circuits, digital and fiber optic circuits, power supplies and servo systems.
  • Assembled prototypes and testing apparatus to evaluate designs and give meaningful feedback.

Telecommunications Manager

Vodafone Ghana
08.1999 - 12.2010
  • Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
  • Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
  • Participated in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
  • Streamlined telecommunications systems by consolidating hardware and software resources, reducing operational costs.
  • Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
  • Spearheaded the integration of new technologies into existing telecommunications systems, staying ahead of industry trends.
  • Reduced downtime through proactive monitoring and prompt resolution of network issues, maintaining high levels of customer satisfaction.
  • Coordinated with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
  • Lead and directed team of Solar technical professionals.
  • Managed and integrated telecommunications services and systems across 16 regions.
  • Monitored service quality to support customer needs and promote loyalty.
  • Established clear communication channels between departments, ensuring efficient information flow throughout the organization.
  • Led a team of technicians responsible for troubleshooting complex network issues, improving average response times on critical incidents significantly.
  • Conducted regular risk assessments to proactively address potential vulnerabilities within telecommunications infrastructure before they became critical issues.
  • Collaborated with cross-functional teams to develop integrated solutions for complex business requirements, enhancing overall productivity.
  • Provided expert technical support to staff members experiencing difficulties with telecommunication equipment or systems.
  • Conducted thorough audits of existing telecommunications systems to identify areas for improvement and recommend upgrades.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
  • Used Software to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Accurately read, understood and carried out written instructions.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Installed and maintained systems and analyzed users' needs.
  • Assessed facilities to determine capacity and needs for telecommunications systems.
  • Developed and implemented procedures for preventive maintenance, backup, and data recovery.
  • Reviewed and interpreted facility orders, network design orders and circuit layout orders.

Education

MBA - Management Information Systems

University of Ghana Business School
Legion, Ghana
12-2011

Bachelor of Science - Electrical And Electronics Engineering

Regional Maritime University
Nungua, Ghana
12-2008

High School Diploma -

Regional Maritime University
Nungua, Ghana
12-1997

Skills

  • Field data collection
  • Relationship building
  • Field production
  • Team communication
  • Safety procedures
  • Site inspections
  • Project management
  • System maintenance
  • Quality assurance
  • Project scheduling
  • Troubleshooting
  • Installation planning
  • Document management
  • Engineering
  • Staff coordination
  • Equipment installation
  • Quality control
  • Subcontractor management
  • Proficiency in Telecommunications
  • Report preparation
  • Network configuration
  • Procedural documentation
  • Hardware repair
  • Electrical engineering
  • Corrective action planning
  • Product/system modifications
  • Analytics
  • Remote diagnostics
  • System testing
  • Software programming
  • Performance optimization
  • Project permits
  • Technical reporting and documentation
  • Field testing
  • Jobsite support
  • Teamwork and collaboration
  • AutoCAD
  • Blueprints and schematics
  • Problem resolution
  • Client relations
  • Data analysis
  • Computer skills
  • Analytical thinking
  • Work Planning and Prioritization
  • Technical reporting
  • Mechanical aptitude
  • Project management proficiency
  • Construction expertise
  • Product development
  • Process management
  • Engineering design
  • Construction review
  • Technical drawings
  • Cost estimates
  • Value engineering
  • Manufacturing processes
  • IT skills
  • Quality assurance controls
  • Civil engineering
  • AutoCAD expertise
  • Workflow development
  • Critical thinking
  • 2D and 3D modeling
  • Electrical engineering standards
  • AutoCAD proficiency
  • System integration
  • Prototyping
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Reliability
  • Team collaboration
  • Active listening

Accomplishments

  • Supervised team of Seven staff members.
  • Documented and resolved Technical Electrical and generator problems which led to efficient performance.

References

Mr. Isaac Anim, US Embassy Accra-Ghana, P.O.Box GP 194, Accra-Ghana. Mobile:00233244227556, Email: animI@state.gov

Mrs Josephine Anim, Marketing Manager, P.O Box 181, Cape Coast. Mobile: 002337191888, Email:nanadjua10@gmail.com

Prof. Allan Kwesi Asante-Yeboah, OAA Consulting Limited Director, P.O. Box KS 11402, Kumasi-Ghana, Email:oaaconsult@gmail.com

Timeline

Field Engineer

US Embassy-Accra
12.2022 - Current

Field Supervisor

Netis
10.2014 - 12.2022

Technical Assistant

Anointed Electrical Engineering Services
01.2011 - 10.2014

Telecommunications Manager

Vodafone Ghana
08.1999 - 12.2010

MBA - Management Information Systems

University of Ghana Business School

Bachelor of Science - Electrical And Electronics Engineering

Regional Maritime University

High School Diploma -

Regional Maritime University

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George Opoku-Manu