Summary
Overview
Work History
Education
Skills
Personalskillsandcompetences
Languages
Hobbies and Interests
References
Otherleadershiproles
Personality Profile
Timeline
Generic
George Mantey Awuku

George Mantey Awuku

Adenta

Summary

Accomplished professional with a proven track record at Mercia Business School, adept in records management and building strong relationships. Expertise in streamlining operations and enhancing efficiency, demonstrated by managing a diverse workload with precision. Achieved a significant improvement in administrative processes, showcasing strong organizational and time management skills.

Overview

22
22
years of professional experience

Work History

Registrar/Administrator

Mercia Business School
01.2024 - Current
  • Company Overview: GTEC Accredited Tutorial College
  • I am required to manage records for the students, such as class enrollment, schedules, and other information needed by the Institute
  • Ultimately, I worked with a small team to keep the academic records of students cataloged and provide information to students and other departments when needed
  • I also ensured the administrative wheel of the institute's operations ran effectively
  • Train staff at the registrar's office to use software related to records administration
  • Manage, process, and enter data from extensively detailed paperwork
  • Check in students and ensure induction trainings are conducted
  • Performing clerical tasks, such as printing academic transcripts for students
  • Keeping student information confidential and secure
  • Participating in student service committees and initiatives
  • Management of staff and operations of the Office of the Registrar
  • Supervises the registration of continuing and incoming students, and directs other certification evaluations
  • I ensured the integrity, accuracy, and security of all training records of current and former students, and facilitated an effective student registration process
  • Partner with Admissions to facilitate an efficient and timely process to move newly accepted students to be registered
  • Manages an efficient transcript evaluation and processing
  • Maintains up-to-date course schedules, catalogs, and final examination schedules
  • Manages efficient use of training rooms
  • Interprets and enforces policies and regulations of the Institute
  • Kept abreast of operational and reporting trends, regulations, and technology solutions for improving the efficiency and effectiveness of the Registrar's Office
  • Plans and manages the annual budget of the Registrar's Office
  • GTEC Accredited Tutorial College

General Manager

Supreme Hospitality Limited
02.2023 - 12.2024
  • Company Overview: A subsidiary of Expert Holdings Ltd
  • I adopted and applied strategies that attract, retain, and motivate staff
  • I managed the recruitment process for employees and Trainees, such that they saw Homemakers incentivized as a place to work
  • I coordinated advertisements for vacancies, assessed applications, and interviewed applicants
  • I coordinated and managed the orientation of new employees, and trainees, processed probationary reviews, employee evaluations, and exits or terminations
  • Analyzed the skills and qualities required for each job and developed job descriptions
  • Managed the contracting process for employees and trainees
  • Ensured that the onboarding and induction process ran the full cycle
  • I maintained oversight of all administrative responsibilities of the business
  • Carried out regular audits of the filing system and ensured documentation and forms were completed
  • I managed and authorized approval for some requisitions and forwarded larger expenses to the attention of the Director for payment determination
  • I coordinate the work of the departments and ensure their tasks are accomplished within a reasonable time
  • Also, I ensured internal structures including time and attendance were adhered to and triggered disciplinary procedures where the need arose
  • With the bigger corporate vision in mind, I led in setting goals for business development; and helped in developing strategies and plans for revenue growth
  • I translated and or spread my findings in business opportunities and viable revenue stream research to the down lines, planned, and ensured the implementation of new target market initiatives were carried out successfully
  • I adopted the necessary business strategies to manage and retain relationships with our existing clients while working on expanding the clientele base
  • I aligned with the various branches and had in-depth knowledge of their products or services and value proposition and ensured the same was translated through the down lines
  • As General Manager, I reviewed and developed quotes and proposals for prospective clients or businesses and worked to ensure the same were followed up with and closed
  • Similarly, I drafted and reviewed contracts that our companies entered with business partners and other stakeholders
  • To align with the bigger corporate vision and objective, I ensured the company followed industry trends locally and internationally and advised on maintaining acceptable standards at all levels of our operations
  • This extends to say that I grounded the company well in partnership with regulatory authorities like the Labor Department under the Ministry of Employment, Commission for Technical and Vocational Education and Training (CTVET), National Vocational Training Institute (NVTI), Social Security and National Insurance Trust (SSNIT), Ghana Revenue Authority (GRA), etc
  • I was responsible for identifying training needs for the business development and other departments and organized or planned refresher training programs to ensure we kept abreast with industry trends
  • A subsidiary of Expert Holdings Ltd

Head, Human Resource and Administration

Experts Consult Limited
11.2019 - 12.2024
  • I led and directed the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices
  • My Supervisory Role included; Recruiting, Interviewing, hiring, and training new staff and overseeing the daily workflow of the department
  • I Provided constructive and timely performance evaluations and handled disciplinary actions including termination of employees in accordance with company policy
  • I partnered with the leadership team to understand and execute the organization's human resource and talent strategy, particularly as it related to present and future talent needs, recruiting, retention, and succession planning
  • I routinely provided support and guidance to my other HR colleagues, management, and other staff when complex, specialized, and sensitive questions and issues arose
  • There were times or certain delicate situations where the department had to investigate allegations of wrongdoings etc
  • I managed the entire talent acquisition process from advertisement through various communication platforms to onboarding of the qualified candidate(s)
  • This usually was accomplished with departmental heads to understand the skills and competencies required for particular openings
  • I led in analyzing trends in compensation and benefits; researched and proposed competitive base and incentive pay programs to ensure the organization attracted and retained top talent
  • Created learning and development programs and initiatives that provided internal development opportunities for employees
  • Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Administrative Manager

Supreme Hospitality Limited
08.2018 - 01.2023
  • Planning and coordinating administrative procedures and systems and devising ways to streamline processes
  • Recruiting, onboarding, off-boarding, and training personnel and allocating responsibilities and office space
  • Assessing staff performance and providing coaching and guidance to ensure maximum efficiency
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
  • Monitor costs and expenses to assist in budget preparation
  • Oversee facilities services, maintenance activities, and tradespersons (e.g., electricians, plumbers, etc.)
  • Organize and supervise other office activities (recycling, renovations, event planning, etc.)
  • Ensure operations adhere to policies and regulations
  • Keep abreast with all organizational changes and business developments
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Performing other duties assigned by Executive Management and Board of Directors

Managing Consultant _Hotel Manager (Contract)

Wilkado Royal Resort and Spa
09.2017 - 06.2018
  • Company Overview: Volta Region
  • I was contracted within the period to structure the operations of the hotel in order to improve upon its performance
  • With no proper records available at the time, I had to conduct some management audits to examine the status of the hotel, identify the real issues that had led to its significant weakness, and propose a working tool that would address those challenges
  • I arranged and coordinated training for the staff who had little or no knowledge of customer service and understanding of their specific roles in the hotel
  • I appointed and assigned an Administrator to prepare monthly provisional budgets
  • I then evaluated its implementation process intending to reduce waste and cut down cost
  • I initiated and designed major administrative procedures in accordance with the objective of my engagement
  • These included the design of operating forms and the review of some existing documents to ensure they conformed to standards
  • I was very instrumental in ensuring the hotel procured the appropriate computerized systems for capturing data entries necessary for the hotel's operations and trained the personnel in their use
  • I advised on adopting marketing strategies that attracted new customers while maintaining the old ones
  • This was to enhance the brand and improve the hotel's visibility
  • I masterminded the setup of the Fitness Centre which included the Gym and the Spa and supported the Director in his choice of selection of professionals to handle that department
  • At the time of disengaging, I was able to improve the human resource capacity by initiating some motivational packages, and improved sales by introducing other special events that attracted more customers
  • Management was advised to strictly uphold the policies and strategies introduced for sustainable performance
  • Volta Region

Managing Consultant (Contract)

Down Town Yebusco Ltd
07.2016 - 01.2017
  • Company Overview: Down Town Hotel
  • I was contracted within the period to restructure the operations of the hotel to resolve its inefficiencies that had bedeviled its performance over the past Four (4) years
  • I conducted a comprehensive management audit to examine the status of the hotel, identified specific problems or significant weaknesses, and provided management with a tool to address those challenges
  • I also trained the staff on customer service and ways to adopt best practices in the hotel industry to maximize sales
  • With the permission of the Director, I prepared monthly provisional budgets with the aim of reducing waste and cutting costs, and these were strictly adhered to
  • I initiated and designed major administrative procedures in accordance with the objective of my engagement
  • These included the design of operating forms and documents like Guest registration forms, petty cash vouchers, stock control lists, laundry lists, purchase requisition, and maintenance forms
  • I designed computerized systems to capture data entries necessary for the hotel's operations and trained the personnel in their use
  • I advised on adopting marketing strategies that attracted new customers while maintaining the old ones
  • This enhanced the brand and improved the hotel's visibility
  • The controlled systems I introduced started yielding immediately and that saved the Director from paying staff salaries out of his pocket
  • At the time of disengaging, I was able to straighten the financial status of the hotel with an improved net of over 30% - that is, after operational costs were taken care of
  • Management was advised to strictly uphold the policies and strategies introduced for sustainable performance
  • Down Town Hotel

General Manager

Pebble Pine Hotel
08.2012 - 12.2015
  • I made decisions on behalf of the Company and acted in its best interests
  • I was fully aware of happenings at the various departments and was required to make decisions with that in mind
  • Beyond these, I was the custodian of confidential information regarding the company and had the duty to prevent misuse of these details
  • I initiated, followed up, and ensured all regulatory registrations with respect to Ghana Revenue Authority, Ghana Tourist Authority, Social Security and National Insurance Trust, Accra Metropolitan Assembly etc
  • Were done in accordance with the laws of Ghana
  • In addition, I ensured regulatory requirements in terms of payments to these government agencies were made on schedule
  • I initiated and developed the employees' manual (handbook) useful for all hiring positions as agreed by the Directors
  • Further, I guided the subordinate employees and was liable for damages that arose in the process of carrying out such duties
  • I was directly responsible for any labor violation
  • I provided a link between the employees and the Directors and kept both parties updated on each other's interests
  • I kept the Directors updated on the Company's annual objectives and goals, and sought their approval before implementing any policy
  • I presented a budget proposal to the Directors who were the final approving authority and when granted, expected me to operate within the limits set
  • The Directors received reports on the company's overall performance
  • One other responsibility was to ensure the company avoided activities that might have led to insolvency
  • It was my duty to guide the company in developing new services and attracting customers to increase sales
  • I was obliged to develop business relationships with old customers while attracting new ones
  • I designed strategies for promoting the company's brand and was also responsible for managing delivery schedules

Operations Manager

Anniella Consult Limited
06.2010 - 07.2012
  • Provided consulting services on matters related to hotel accommodation, conference packages, tourism, and logistics management
  • Helped in improving the operational systems, processes, and policies in support of the company's mission - specifically, support better management reporting, information flow, and managed business process and planning
  • I played a significant role in long-term planning, including an initiative geared toward operational excellence
  • I was in charge of managing day to day processing of accounts receivable and payable using customized software and producing reports as requested
  • Increased the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
  • I drove initiatives in the management team that were expected to contribute to middle-to-long-term (over 3 years and beyond) operational excellence

Case Processing Assistant Supervisor

Church World Service
01.2003 - 05.2010
  • Company Overview: Overseas Processing Entity (CWS/OPE)
  • Advanced from Case Processing Clerk to Case Processing Assistant Supervisor during a course of seven (7) and half years career with a US-based International NGO
  • Worked with a team of professionals to process more than 15,500 Refugees who departed for the USA between 2003 and 2010
  • As head of Post Processing, I regularly updated the standard operating procedures to reflect new developments in policy and technology
  • I conducted major orientation programs for new employees
  • This was a result of my ability to work effectively and collaborate with people of various ages and cultures, also my excellent communication skills, and the rich experience I brought to bear
  • I designed database queries and trained staff in their use to producing quality control
  • I was routinely responsible for ensuring their effective implementation
  • I corresponded with affiliate and partner agencies and ensured information disseminated was accurate and timely
  • Having acquired extensive knowledge in refugee processing, I was appointed to analyze and prepare cases for review by US Immigration staff stationed at the American Embassy
  • I assisted with the monitoring and supervision of Case Processing staff in consideration of caseloads and outstanding requests
  • I monitored and evaluated projects and held periodic reviews with subordinates to discuss goals, progress, problems, and concerns
  • Overseas Processing Entity (CWS/OPE)

Education

Performance Management System -

Alison Distance Learning
06.2023

Diploma in Human Resources -

Alison Distance Learning
09.2022

Professional in Human Resource (PHRi) -

HR Certification Institute (HRCi)
06.2022

Basics of Public - Private Partnerships -

Young African Leaders Initiative
03.2017

Management strategies for people and Resources -

Young African Leaders Initiative
02.2017

General Leadership -

International Leadership Institute
06.2009

Skills

  • Records management
  • Ability to build rapport
  • Ability to accommodate divergent views
  • Ability to work with little or no supervision
  • Strong organizational skills
  • Time management skills
  • Ability to manage a large and diverse workload under pressure
  • Ability to handle competing priorities

Personalskillsandcompetences

  • Self-motivating and self-confident
  • Ability to build rapport
  • Ability to work as a member of a team in a multi-cultural environment.
  • Ability to accommodate divergent views on issues.
  • Able to work with little or no supervision.
  • Strong organizational and time management skills
  • Ability to manage a large and diverse workload under pressure with competing priorities.
  • Ability to maintain high performance standard with attention to detail.

Languages

  • English
  • Twi
  • Ga

Hobbies and Interests

  • Love listening to music
  • Reading
  • Surfing on the internet

References

Available on request

Otherleadershiproles

  • Compassion Ghana (FCBC CPC), Chairman, 03/17 - 06/24
  • Compassion Ghana (FCBC CPC), Gen. Secretary, 2010 - 03/17
  • Faith Community Baptist Church, Council secretary, 2010 - Present
  • Faith Community Baptist Church, Deacon, 2012 - Present
  • Faith Community Baptist (Men's Ministry), Gen. Secretary, 2010 - 2020
  • St' Johns Grammar School, School Prefect, 1993 - 1994

Personality Profile

I am enthusiastic, dedicated, self-motivated, and inspired to move to any Service Sector after a rewarding experience working with various Organizations in Ghana. From my work experience in the hospitality industry, not-for-profit, and other privately owned sectors, I have developed a range of skills that I am keen to use in any dynamic institution's development and growth. I am also eager to apply my strong communication and interpersonal skills, initiative, problem-solving, and information management skills. Also, my fast-learning ability allows me to multitask in areas I am conversant with, and areas that require little or no supervision.

Timeline

Registrar/Administrator

Mercia Business School
01.2024 - Current

General Manager

Supreme Hospitality Limited
02.2023 - 12.2024

Head, Human Resource and Administration

Experts Consult Limited
11.2019 - 12.2024

Administrative Manager

Supreme Hospitality Limited
08.2018 - 01.2023

Managing Consultant _Hotel Manager (Contract)

Wilkado Royal Resort and Spa
09.2017 - 06.2018

Managing Consultant (Contract)

Down Town Yebusco Ltd
07.2016 - 01.2017

General Manager

Pebble Pine Hotel
08.2012 - 12.2015

Operations Manager

Anniella Consult Limited
06.2010 - 07.2012

Case Processing Assistant Supervisor

Church World Service
01.2003 - 05.2010

Performance Management System -

Alison Distance Learning

Diploma in Human Resources -

Alison Distance Learning

Professional in Human Resource (PHRi) -

HR Certification Institute (HRCi)

Basics of Public - Private Partnerships -

Young African Leaders Initiative

Management strategies for people and Resources -

Young African Leaders Initiative

General Leadership -

International Leadership Institute

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George Mantey Awuku