GEORGE ABU AMPOMAH
Accra
Summary
Dynamic Senior Broadband Relationship Manager with a proven track record at Telecel Ghana, excelling in customer success and team leadership. Achieved a 20% increase in customer renewals through data-driven engagement strategies and exceptional communication skills. Expertise in optimizing performance metrics to drive revenue growth and enhance client retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Broadband Relationship Manager
Telecel Ghana
01.2022 - 01.2025
- Led a team of 30 Relationship Managers, ensuring exceptional customer service and efficient fault resolution
- Developed and executed customer engagement strategies to boost satisfaction and loyalty
- Monitored performance metrics and optimized service delivery, increasing customer retention rates
- Conducted training sessions to enhance team productivity and ensure adherence to best practices
- Spearheaded initiatives that led to a 20% increase in customer renewals and improved service response times
Broadband Relationship Manager
Vodafone Ghana
01.2019 - 01.2022
- Managed a portfolio of high-value customers, focusing on upselling, cross-selling, and service upgrades
- Leveraged data insights to create personalized engagement strategies that boosted customer lifetime value
- Collaborated with product teams to tailor service offerings based on customer feedback and market trends
- Successfully increased customer engagement by 30%, driving higher revenue from existing clients
Assistant Internal Auditor
Yilo Krobo Municipal Assembly
01.2014 - 01.2018
- Conducted financial audits to ensure compliance with regulations and internal policies
- Analyzed financial data and provided recommendations to optimize budget allocations
- Developed risk management strategies to enhance operational efficiency and transparency
Education
B.A. - Accounting
Wisconsin International University College
Ghana01.2012
WASSCE -
St. Augustine's College
Cape Coast01.2006
Skills
- Customer Success & Relationship Management
- Client Retention & Engagement Strategies
- Team Leadership & Performance Optimization
- Revenue Growth & Upselling Techniques
- Data-Driven Decision Making
- Communication & Negotiation Skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
- Customer Relationship Management (CRM) Certification, [Institution]
- Data Analytics for Business Decision Making, [Institution]
- Leadership & Team Management Training, [Institution]
References
- Collins Adade, Experience Centre Operations Manager, Telecel Ghana, +233 202 009 856
- Eric Amanor, Principal Internal Auditor, Yilo Krobo Municipal Assembly, +233 244 064 770
Additional Information - Availability
Available for relocation and remote work opportunities internationally.
Timeline
Senior Broadband Relationship Manager
Telecel Ghana
01.2022 - 01.2025
Broadband Relationship Manager
Vodafone Ghana
01.2019 - 01.2022
Assistant Internal Auditor
Yilo Krobo Municipal Assembly
01.2014 - 01.2018
B.A. - Accounting
Wisconsin International University College
WASSCE -
St. Augustine's College
Similar Profiles
EDMOND GYIMAH BOATENGEDMOND GYIMAH BOATENG
Account Manager, Public Sector at Telecel Ghana LimitedAccount Manager, Public Sector at Telecel Ghana Limited
Elvis BoahElvis Boah
Operations Manager at Vodafone/Telecel GhanaOperations Manager at Vodafone/Telecel Ghana
SAMUEL ARKOSAMUEL ARKO
Regional Operations Manager at Telecel GhanaRegional Operations Manager at Telecel Ghana