Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Socialengagements
Languages
Timeline
Generic

Genevieve Marilyn Jordor

OYIBI,Greater Accra

Summary

Dedicated and enthusiastic individual consistently proven to be hardworking in academic and professional settings. Possesses firsthand experience in customer service, with a strong understanding of service delivery and exceptional multitasking abilities. Committed to building and maintaining professional relationships to drive business results and increase profitability. Proactive in managing relationships, with expertise in customer management systems, data entry, and resolving customer complaints. Demonstrated competencies in the Microsoft Office suite, operating multi-line phone systems, taking orders, and updating documentation. Always ready and willing to contribute skills and expertise to your institution.

Overview

3
3
years of professional experience
5
5
Certification

Work History

Administrative (Intern)

INTERNATIONAL WATER MANAGEMENT INSTITUTE
08.2023 - 07.2024
  • Supervised the office maintenance team and gardening services in and around the office building.
  • Supported with front desk duties as such printing documents, sending and receiving packages on behalf of staff, sending emails to respective clients and partners and receiving visitors and directing them to the right offices among others.
  • Support data entry for day to day office operations and transactions and monitoring office stock used by the maintenance team and the staff in general.
  • Coordinated both local or in-house and international workshops
  • Booked flight tickets for staff and participants for workshops.
  • Made hotel reservations for staff and participants for workshops both within the country and internationally.

Customer Service Representative

Electricity Company of Ghana
09.2021 - 08.2022
  • Attended to 50+ customers within a month with meter related problems and inform the necessary department for swift solution
  • Handled customer details, print bills and generate monthly report with Customer Management System
  • Reduced process inconsistencies and ineffectiveness that ensured best practices and protocols
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Data entry of post-paid meter readings
  • Attending to customers with special needs relating to prepaid meters
  • Retrieving of various information pertaining to prepaid meters
  • Analysing and explaining activities of the prepaid meters
  • Compiling details of customers with issues like wrong credit transactions, unreflected credits and wrong meter details among others for my supervisor

Customer Service (Intern)

Erison Capital Limited
06.2017 - 08.2017
  • Took charge of taking customers through insurance packages and provided answers to queries
  • Signed-up 30 new clients through personal selling and relationship management techniques
  • Calculated fees due, interest and change for customer transactions
  • Facilitated inter-departmental communication to effectively provide customer support
  • Followed up with 25+ customers in a month about resolved issues to maintain high standards of customer service

Education

B. A - Linguistics and French

University of Ghana
Legon
01.2021

General Arts - W.A.S.S.C.E

Ideal College Senior High School
Legon
01.2016

General Certificate of Education -

Wajir Barracks “B” Basic School
Teshie
01.2012

Skills

  • Able to adapt to change
  • Able to work with a team to achieve set targets
  • Able to work efficiently with minimum or no supervision
  • Quick learner
  • Proficient at evaluating problems and quickly devising practical solutions
  • Capable of prioritizing and handling tasks and meeting set deadlines
  • Good team player and motivator
  • Ability to plan, anticipate and react positively
  • Ability to communicate effectively at all levels
  • Ensuring office expenditure is maintained within budgeted levels
  • Microsoft office (word, excel, power point)
  • Multi-Line Telephone Systems
  • Mail handling
  • Documentation and reporting
  • Communication
  • Travel Arrangements
  • Administrative tasks
  • Note-taking proficiency
  • Data Gathering
  • Scheduling and calendar management

Certification

Certificate of National Service, Ghana National Service Scheme.


Certificate of Box Making, Pen It Creations.


University Degree in French Studies, University of Abomey-Calavi, Benin Center For Foreign Languages.


West African Senior School Certificate, The West African Examinations Council.


Basic Education Certificate, The West African Examinations Council, Republic of Ghana.

Personal Information

  • Date of Birth: 06/04/96
  • Nationality: Ghanaian

Socialengagements

  • President of Christian Daughters Association of St. Charles Borromeo Catholic Church.
  • Financial Secretary of the Ushering Association of St. Charles Borromeo Catholic Church.
  • Executive member of St. Charles Borromeo Youth Wing.
  • Vice President of the Society of St. Vincent De Paul of St. Charles Borromeo Catholic Church.

Languages

ENGLISH

FRENCH

TWI

GA

EWE

Timeline

Administrative (Intern)

INTERNATIONAL WATER MANAGEMENT INSTITUTE
08.2023 - 07.2024

Customer Service Representative

Electricity Company of Ghana
09.2021 - 08.2022

Customer Service (Intern)

Erison Capital Limited
06.2017 - 08.2017

B. A - Linguistics and French

University of Ghana

General Arts - W.A.S.S.C.E

Ideal College Senior High School

General Certificate of Education -

Wajir Barracks “B” Basic School

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Genevieve Marilyn Jordor