GLORIA ANTO-BOATENG
CANTONMENTS
Summary
Versatile, analytical, honest, and hardworking professional who is results oriented.
Overview
15
15
years of professional experience
Work History
Acting Regional Quality Manager, Africa
GBfoods Africa
03.2024 - Current
- Implement and maintain procedures and systems at all manufacturing sites to ensure compliance with company standards and industry regulations
- Execute quality strategies at regional level aligned with corporate goals
- Lead and facilitate continuous improvement initiatives to enhance product and service quality
- Collaborate with site quality managers to identify and implement best practices and process optimizations
- Collaborate with internal audit teams and ensure timely closure of identified corrective actions
- Ensure the development and training of quality personnel within the region
- Collaborate with regional operations, production, and supply chain teams to integrate quality considerations into all processes
- Monitor and analyse customer feedback and satisfaction data
- Implement action plans to address customer concerns and enhance overall satisfaction
- Stay informed about changes in regional regulatory requirements
- Prepare and present regular reports on regional quality performance to senior management
- Utilize data analysis to identify trends, areas for improvement, and opportunities for enhanced efficiency.
Quality Manager
GBfoods Africa - Ghana
06.2020 - 03.2024
- Ensure quality inspection and chemical analysis in relation to incoming materials, In process parameters, finished goods assessments and product release procedures
- Reorganization of quality team, redefine roles and responsibilities
- Supervise and control the state of all quality and food safety standards of the factory
- Ensure all personnel adhere to policies and procedures related to quality
- Prepare and update all factory SOPs that are related to the achievement of quality
- Drive quality mindset change agenda for all personnel
- Develop Supplier Assurance
- Manage internal audits, certification audits and non-conformity close out/corrective actions and preventive actions
- Review QMS annually, identify and implement improvement plans
- Ensure zero safety incidents in the laboratory.
- Assisted with supplier evaluation activities including vendor selection based on criteria such as cost effectiveness, delivery times.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Developed SOPs outlining quality control policies and procedures.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Provided technical guidance on quality control activities to support efficient operations.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Site Quality Manager
Unilever Ghana Limited
03.2015 - 06.2020
- Ensure a robust quality management system is in place for all manufacturing factories
- Embed quality culture and drive mindset and behavioral change to sustain quality standards in factory
- Ensure Site passes each annual regulatory audit and closure of non-conformances or observations raised by regulatory auditors
- Implementation of a supplier collaboration program to build capability and
- Manage consumer complaints response and investigation and ensure close out of actions from root cause analysis
- Drive capability building through annual quality refresher training for all staff
- Management of internal audits
- Cleaning and Disinfection Management Systems.
Teaching Assistant
Faculty of Food Process Engineering, University of Ghana
12.2014 - 03.2015
- Graded assignments, tests and papers according to teacher instructions.
- Encouraged students to take an active role in their own learning process.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Participated in professional development workshops regularly.
Quality Systems Officer
The Coca Cola Bottling Company, Ghana
08.2014 - 11.2014
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated operational performance using key performance indicators (KPIs).
Graduate Trainee for Technical Department
Ferndale Foods (Oscar Mayer group), London
08.2013 - 01.2014
- Responsibilities: Technical department short term projects for continuous improvement of quality standards
- Developed Specifications for all raw material used in products of the company’s biggest customer (JS Sainsbury’s)
- Designed and performed experiments to improve existing sensory analysis
- Review existing Quality Management System
- Assist Raw Material Manager
- Assist Technical Manager.
Quality Control Assistant
ADM (Cocoa) Ghana Limited, Kumasi
09.2009 - 09.2012
- Responsibilities: Co-ordinator of raw material laboratory operations, analysis and documentation
- Key member of HACCP Team
- Training and evaluation of laboratory staff
- Developed Standard Operating Procedures (SOPs) for laboratory
- Calibration and verification of laboratory equipment
- Inspection and approval of raw material prior to use in production
- Supplier Audit and Quality Assurance
- Preparation and validation of laboratory chemicals
- Liaising with production supervisor and logistics manager to plan production
- Performance of GMP audits and ensuring good laboratory practices
- Performance of internal audits for continuous improvement of quality management system
- Support quality assurance compliance and achievement of goals
- Meet raw material laboratory financial objectives.
Research Assistant for optimization of Kenkey making process
Department of Food Process Engineering (University of Ghana)
06.2009 - 06.2011
Education
Lead Auditor FSSC22000 V5.1 (Bureau veritas) -
01.2021
Halal certification Awareness (Halal certification Authority Nigeria) -
01.2021
MSc. Food Safety and Quality Management -
University of Greenwich
01.2013
Hazard Analysis and Critical Control Point Level 3 Certificate for Managers (Royal Society for Public Health, London) -
01.2013
MSc. Food Safety and Quality Management -
University of Greenwich
01.2013
Lead Auditor Training - FSSC 22000:2005 (SGS Ghana Ltd) -
01.2012
Internal Auditor - ISO 9001:2008 -
01.2011
Metrology and Good laboratory Practices -Ghana Standards Authority -
01.2011
BSc. Food Process Engineering -
University of Ghana
01.2008
BSc. Food Process Engineering -
University of Ghana
01.2008
Senior Secondary School Certificate Examination (Science Option) -
Wesley Girls’ High School
01.2004
Senior Secondary School Certificate Examination (Science Option) -
Wesley Girls’ High School
01.2004
Basic Education Certificate Examination -
North Ridge Lyceum
01.2000
Basic Education Certificate Examination -
North Ridge Lyceum
01.2000
Skills
- Good computer skills including Microsoft Word, Excel, and Power point
- Good interpersonal and communication skills
- Work oriented
- Good leadership and supervisory skills
- Demonstrates commitment and willingness to assume additional responsibilities
- Organizes work to achieve stated goals
- Good team player
- Creative and analytical thinker
- Embraces challenges and very willing to learn
- Understanding of basic Industrial health and safety requirements
- Laboratory Management
- Specification Review
- Employee Training
- Strong Work Ethic
Personal Information
Nationality: Ghanaian
Hobbies and Interests
Reading, Music and learning new things
Languages
- English
- French (Basic)
References
Available on request.
Accomplishments
Spear headed Unilever Ghana's first National Quality Award (2014).
Spear headed Gbfoods Ghana participation and winning of National overall best Quality award in the food sector,Diamond category National quality award, Product of the year(Ghana Manufacturing awards 2023)
obtained highest Sanitary Audit score for Gbfoods tema factory (9.66/10)
Timeline
Acting Regional Quality Manager, Africa
GBfoods Africa
03.2024 - Current
Quality Manager
GBfoods Africa - Ghana
06.2020 - 03.2024
Site Quality Manager
Unilever Ghana Limited
03.2015 - 06.2020
Teaching Assistant
Faculty of Food Process Engineering, University of Ghana
12.2014 - 03.2015
Quality Systems Officer
The Coca Cola Bottling Company, Ghana
08.2014 - 11.2014
Graduate Trainee for Technical Department
Ferndale Foods (Oscar Mayer group), London
08.2013 - 01.2014
Quality Control Assistant
ADM (Cocoa) Ghana Limited, Kumasi
09.2009 - 09.2012
Research Assistant for optimization of Kenkey making process
Department of Food Process Engineering (University of Ghana)
06.2009 - 06.2011
Lead Auditor FSSC22000 V5.1 (Bureau veritas) -
Halal certification Awareness (Halal certification Authority Nigeria) -
MSc. Food Safety and Quality Management -
University of Greenwich
Hazard Analysis and Critical Control Point Level 3 Certificate for Managers (Royal Society for Public Health, London) -
MSc. Food Safety and Quality Management -
University of Greenwich
Lead Auditor Training - FSSC 22000:2005 (SGS Ghana Ltd) -
Internal Auditor - ISO 9001:2008 -
Metrology and Good laboratory Practices -Ghana Standards Authority -
BSc. Food Process Engineering -
University of Ghana
BSc. Food Process Engineering -
University of Ghana
Senior Secondary School Certificate Examination (Science Option) -
Wesley Girls’ High School
Senior Secondary School Certificate Examination (Science Option) -
Wesley Girls’ High School
Basic Education Certificate Examination -
North Ridge Lyceum
Basic Education Certificate Examination -
North Ridge Lyceum
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