Gabriel TAMATEY
Accra
Summary
Detail-oriented Information and Communications Technology Education graduate with over three years of Work, volunteering and internship experience at well-known organizations. Specialized in system administration, management information systems, AI techniques, and web site design. Skilled at collaborating within cross-functional teams for technical support. Contributed to enhancing a student record-keeping system as an intern teaching assistant, resulting in a 30% increase in efficiency for teachers at Oti Boateng Senior High School.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Specialist
FEOGA Ventures
11.2022 - Current
- Managed a team of 10 to increase customer interaction by 20% through targeted online campaigns.
- Increased sales leads by 40% through expert product recommendations.
- Enhanced customer satisfaction by 35% through proactive engagement and efficient issue management.
- Achieved a 40% rise in sales revenue through the development and implementation of strategic sales plans.
- Monitored client interactions using CRM tools, boosting follow-up processes by 25%.
IT Assistant
National Service Scheme (NSS)
10.2021 - 09.2022
- Configured newly implemented IT systems.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Boosted system performance by 35% by detecting and fixing software problems.
- Enhanced hardware efficiency by 20% via routine maintenance checks.
Intern Teaching Assistant
Oti Boateng Senior High School
01.2021 - 05.2021
- Contributed to the development of student record management system improving efficiency by 30%.
- Diagnosed and fixed hardware and software problems for end-users.
- Executed installation and configuration of software updates.
- Crafted detailed presentations for Supervisors.
- Supported the development of AI bots facilitating course registration for students.
Volunteer junior System Administrator
Emcee Technologies
02.2020 - 11.2020
- Collaborated with IT team to resolve hardware and software issues organization-wide.
- Administered IT services by installing system patches and performing updates.
- Collaborated with cross-functional teams across departments to deliver online support.
- Enhanced security measures with the implementation of patches and updates in a timely manner.
Education
Bachelor of Science - Information and Communications Technology Education
University of Education
Winneba07.2021
Skills
- Computer Skill: Microsoft Office Suit, AI Techniques, Business Operative Systems (BOS),
- Operating System software, presentation software, web, graphics and email
- Programming Skill: C, Java, SQL, JavaScript, CSS, PHP and HTML
- Project Management Skill: task management, prioritization, delegation and task separation
- Analytical Skill: research, reporting, database management, forecasting, problem solving, diagnosis and troubleshooting
- Interpersonal Skill: adaptability, good communication, responsibility, relationship building, time management, collaboration and reliable
- Language: English
Certification
Ghana Teacher License, 2022
Languages
English
Timeline
Sales Specialist
FEOGA Ventures
11.2022 - Current
IT Assistant
National Service Scheme (NSS)
10.2021 - 09.2022
Intern Teaching Assistant
Oti Boateng Senior High School
01.2021 - 05.2021
Volunteer junior System Administrator
Emcee Technologies
02.2020 - 11.2020
Bachelor of Science - Information and Communications Technology Education
University of Education
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