. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Gabriel Ofoli Abban
Accra
Summary
Overview
12
years of professional experience
1
Certification
Work History
Opportunities Industrialization Center Accra
Hospitality Instructor
06.2021 - Current
Job overview
- Promoted a culture of continuous improvement by regularly reviewing course materials and incorporating feedback from both students and fellow educators in future iterations.
- Provided valuable feedback to students, guiding their improvement in both theoretical knowledge and practical skill sets.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Developed strong relationships with local industry partners to provide internship opportunities for students seeking real-world experience in the hospitality sector.
- Fostered a supportive learning environment by maintaining clean, organized, and inviting classroom spaces.
- Implemented hands-on training exercises for practical applications in the hospitality field, equipping students with necessary skills for future success.
- Developed software content, study aids and handouts for industry professionals.
- Organized field trips to local hotels, restaurants, and event venues, allowing students to gain firsthand insight into the daily operations of a successful hospitality enterprise.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Developed team-building exercises for students to practice essential leadership and communication skills required within the hospitality field.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Contributed to higher student achievement levels through the development of well-structured lesson plans and engaging teaching techniques.
- Participated in professional development events aimed at increasing competency in teaching methodologies and staying up-to-date on current trends within the hospitality industry.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
Koforidua Polytechnic
Restaurant Waiter
08.2014 - 11.2014
Job overview
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Maintained clean and organized dining areas for optimal guest experience.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Matmayzer Cafe
Cashier Team Lead
05.2012 - 08.2012
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
Koforidua PolytechnicKoforidua Ghana
Associate of Arts from Hospitality Management
11.2016
University Overview
- Higher National diploma Awarded with second class upper in Hospitality management.
Skills
Good communication
Customer service
Leadership
Time management
Teamwork
Attention to details
Certification
- [software engineering], [IPMC] - [6 Months]
Languages
English
Advanced (C1)
reading books and watching documentaries.
reading books and watching documentaries.
its broadens the mind and makes you to learn more about the world we live in.
Timeline
Hospitality Instructor
Opportunities Industrialization Center Accra
06.2021 - Current
Restaurant Waiter
Koforidua Polytechnic
08.2014 - 11.2014
Cashier Team Lead
Matmayzer Cafe
05.2012 - 08.2012
Koforidua Polytechnic
Associate of Arts from Hospitality Management
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