Summary
Overview
Work History
Education
Skills
Keycompetenciesandskills
Awards
References
Hobbies and Interests
Work Availability
Timeline
Generic
GABRIEL AKOLLOR

GABRIEL AKOLLOR

Tema

Summary

A self-motivated hard-working individual with good inter-personal, communication and multitasking skills seeking to develop and apply my abilities to the growth of a company. I am a strong team player with a wide range of exposure, able to work under pressure with little or no supervision keeping strict focus on test targets and deadlines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

E-Cash Collector

GCB Bank Plc
11.2022 - Current
  • Assist customers in opening MSE accounts
  • Mobilize deposits using Bank mobile app
  • Answer questions about basic banking services such as account balances, statements etc.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Lifted up to [N.

Customer Service Representative

GCB Bank Plc
11.2021 - 10.2022
  • Assist customers in opening accounts
  • Answer questions about basic banking services such as account balances, statements etc
  • Receive and respond to customer service enquiries
  • Update customer's details
  • Handle local fund transfers
  • Making ATM cards for customers
  • Perform verification of customers Ecowas Identity Cards (Ghana cards).
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.

Call Centre Advisor

Millicom Ghana Limited
05.2017 - 09.2017
  • Obtains client information by answering telephone calls, verifying information and noting customers' complaints and requests
  • Maintains and improves quality results by adhering to standards and guidelines of the company
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities
  • Escalating of Tigo cash complaints, technical complaints and Requests via Ticketing platform (Remedy).
  • Maintained up-to-date knowledge of product and service changes.

Education

Proffessional Studies -

Institute of Chartered Accountants, Ghana
Ghana

Bachelor of Science - Accounting And Finance

Evangelical Presbyterian University College
Ho, Ghana
07.2021

WASCE- Certificate -

Tema Methodist Day Senior High School
Tema
01.2011

Skills

  • MS Office (Word, Excel, Outlook, Powerpoint)
  • Flexcube 143
  • Data entry proficiency
  • Goal-Oriented
  • Accurate data entry
  • Cash handling expertise
  • Financial record keeping
  • Customer Relations
  • Customer Service
  • Customer Assistance
  • Effective Communication
  • Reliability
  • Adaptability and Flexibility
  • Problem-Solving

Keycompetenciesandskills

  • Able to keep confidential information
  • Excellent communication skills
  • Flexible and Time conscious
  • Ease in relating with a diverse range of persons of varying background, ages, experience and educational levels.
  • Computer proficiency
  • Assertive
  • Disciplined

Awards

Salesian Youth Provincial Leadership Seminar (Ondo, Nigeria) 2012

References

  • Modesto Kpodovia Esq, Senior Lawyer, Providence Law Consult, Community 4, Tema, 0244465420
  • Celestine Afua Wordi, Branch Manager, GCB Bank PLC, Tema Meridian House, Tema, 0244226163/0208484663

Hobbies and Interests

  • Reading
  • Surfing the internet
  • Swimming
  • Listening to music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

E-Cash Collector

GCB Bank Plc
11.2022 - Current

Customer Service Representative

GCB Bank Plc
11.2021 - 10.2022

Call Centre Advisor

Millicom Ghana Limited
05.2017 - 09.2017

Proffessional Studies -

Institute of Chartered Accountants, Ghana

Bachelor of Science - Accounting And Finance

Evangelical Presbyterian University College

WASCE- Certificate -

Tema Methodist Day Senior High School

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GABRIEL AKOLLOR