FRIDAH MOTANYA
Nairobi
Summary
Versatile Administrative Professional with extensive experience in drafting diplomatic correspondence, scheduling meetings, managing travel logistics, and transcribing minutes. Proficient in using various administrative tools and software to enhance operational efficiency. Committed to promoting peace, social justice, and economic development through effective communication and coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual (French/English) Administrative Assistant
Eastern Africa Standby Force (EASF) Secretariat and Planning Element
Nairobi
08.2014 - Current
- Facilitated effective communication between executives and external stakeholders, enhancing collaboration.
- Organized and led training programs across Eastern Africa Standby Force member states.
- Translated key documents from English to French, ensuring accurate communication.
- Managed office communications and maintained documentation for efficient information flow.
- Assisted in the preparation of reports and presentations for strategic planning sessions.
- Coordinated schedules and meetings, ensuring timely arrangements for senior leadership.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Led initiatives to improve operational workflows, increasing overall productivity within the team.
- Collaborated with cross-functional teams to support project execution and alignment with organizational goals.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
French Content Developer - Airtel Africa Project
Centum Learning Co. LTD
08.2013 - 07.2014
- Enabled sustainable transformation through targeted training needs assessments.
- Developed engaging training content aligned with corporate objectives and client needs.
- Translated training materials to French, enhancing accessibility for diverse audiences.
- Monitored and evaluated training projects, ensuring alignment with strategic goals.
- Partnered with Airtel Africa to train on new telecommunications products and services.
- Collaborated with subject matter experts to ensure accuracy and relevance of training materials.
- Developed engaging instructional content tailored to diverse learning styles and audience needs.
- Conducted extensive research on industry trends to ensure the production of timely and informative content.
- Strengthened content through proofreading and editing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Updated existing content regularly to keep information current and maximize its effectiveness over time.
- Provided constructive feedback during peer review sessions, assisting colleagues in refining their work for maximum impact.
- Edited and proofread colleagues' work to maintain high-quality standards across all published materials.
Bilingual (French/English) Customer Service Agent
Kenya Airways – KQ
07.2009 - 12.2012
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new agents on customer service protocols and system navigation.
- Collaborated with cross-functional teams to enhance passenger experience initiatives.
- Delivered flight announcements fluently in English and French to diverse passengers.
- Verified travel documents to ensure compliance with airline regulations.
- Managed baggage clearance, expediting process for passengers.
- Processed financial documents and reconciled transactions efficiently for KQ.
- Administered petty cash handling, ensuring accurate financial records.
- Issued compensation to passengers for travel disruptions, maintaining customer satisfaction.
- Oversaw office stationery supplies, streamlining resource management.
- Promoted Flying Blue Loyalty program to increase customer engagement.
- Facilitated conflict resolution, ensuring customer satisfaction and loyalty retention.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Education
Masters of Arts (M.A) - International Conflict Management
University of Nairobi (UON)
Nairobi, Kenya12.2014
Bachelor of Education (Arts) - French and Literature
Kenyatta University (K.U)
KENYA12-2007
Skills
- Experience in diverse cultural settings
- Collaborative team member
- Goal-driven
- Effective Bilingual communication
- Meeting and workshop facilitation
- Operational support
- Report and minutes writing
- Project administration expertise
- Writing and editing proficiency
- Respect for Diversity
- Strong integrity and professionalism
- Proficient in multi-tasking
- Focused on professional development
- Administrative support
- Time management
- Documentation and reporting
- Meticulous attention to detail
- Microsoft PowerPoint
- Data management
- French/English Translation
- High professional standards
Certification
- 24 – 26 November 2025: Prevention of Recruitment and Use of Children in Armed Violence, The Dallaire Institute in Collaboration with Eastern Africa Standby Force, Addis Ababa, Ethiopia
- 01 – 10 August 2024: African Union Compliance and Accountability in Peace Support Operations, African Union in Collaboration with Eastern Africa Standby Force, Kigali, Rwanda
- Apr – May 2022: Revised UN Disarmament Demobilization and Reintegration(UN DDRS) Training of Trainers’ Course, UNITAR in conjunction with Bonn International Center for Conflict Studies, Online Course
- 19 – 30 July 2021: Child Protection in Peace Support Operations Course, International Peace Support Training Center, Peace and Conflict Studies School (PCSS) in Karen, Nairobi
- Sept 2019: African Integrated Crisis Management (AICM) Course, FINCENT (Finnish Defence Forces International Center), Seychelles Defence Academy, Victoria Seychelles
- May 2019: Gender in Peace Support Operations Train the Trainer Course, International Peace Support Training Center, Peace and Conflict Studies School (PCSS) in Karen, Nairobi
- Jan – Feb 2019: Gender in Peace Support Operations Course, International Peace Support Training Center, Humanitarian Peace Support School in Embakasi, Nairobi
- Apr 2017: Peace Support Operations Civilian Foundation Course, International Peace Support Training Center, Humanitarian Peace Support School in Embakasi, Nairobi
- July 2009: Aviation Security Awareness Passenger Handling Dangerous Goods Awareness Airside Safety Training, Kenya Airways, Kenya Airways Pride Center in Embakasi, Nairobi
- Jun – Aug 2008: NGO and CBO Management Course, Eastern Africa Institute of Professional Studies, Nairobi
- Jun – Jul 2006: Basic First Aid Skills Training, Kenya Red Cross Society, Kenyatta University
- Feb - Jun 2002: Computer Applications, Jamelfuturetech College, Embakasi, Nairobi
LANGUAGE SKILLS
FRENCH: Fluent
ENGLISH: Proficient
SWAHILI: Proficient
SPANISH: Beginner
Timeline
Bilingual (French/English) Administrative Assistant
Eastern Africa Standby Force (EASF) Secretariat and Planning Element
08.2014 - Current
French Content Developer - Airtel Africa Project
Centum Learning Co. LTD
08.2013 - 07.2014
Bilingual (French/English) Customer Service Agent
Kenya Airways – KQ
07.2009 - 12.2012
Masters of Arts (M.A) - International Conflict Management
University of Nairobi (UON)
Bachelor of Education (Arts) - French and Literature
Kenyatta University (K.U)
References
- Brig Gen Stephen, Tumwesigye Kashure, Joint Chief of Staff, Eastern Africa Standby Force Planning Element
Contact Details: stevekashure1@gmail.com, +254 740 495 885
- Dr. Michael, Nzunga, Lecturer University of Nairobi and Freelance Interpreter,
Contact Details: mwanyika.nzunga@gmail.com, +254 722 697 255
- Ms. Olivia, Otieno, Head of Finance, DP0 Group,
Contact Details: oliviaotieno@gmail.com, +254 726 239 046