FREDRICK ODURO AKOTO
ACCRA
Summary
Proactive and meticulous Engineering Managerial professional with over 10 years of experience in Automotive industry offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
16
16
years of professional experience
Work History
National Service and Fleet Manager
Toyota Ghana Company Limited
01.2023 - Current
- Plan, organize, direct, control and evaluate After-Sales Service activities and operations in country
- Develop and implement policies, standards and procedures for engineering and technical work meeting regulatory guidelines in Ghana and Toyota Motor Corporation (TMC)
- Oversee development and maintenance of After-Sales Service personnel competence in required areas
- Organized one day Service Clinic (free diagnosis and oil change) at four (4) branches which saw revenue increase of 200%
- Monitor service network capacity and support in establishment of new ones - successfully added on one (1) new dealer
- Signed new five (5) Service level agreements in first half of 2023
- Provide feedback to manufacturer through required reports such as field technical reports and warranty claims with minimal error rate (
- Increased Customer Paid Unit Service (CPUS) and revenue by 6% and 144% respectively for first half of 2023 compared to 2022
- Directed and managed team of 308 service technicians in regional capacity
- Oversaw and maintained regional service budget to verify fiscal responsibility
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established and maintained relationships with regional customers, vendors and contractors
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Planned and implemented strategies for improving customer service and satisfaction across region.
National Parts Manager
Toyota Ghana Company Limited
05.2015 - 12.2022
- Part of project team that saw establishment of partnership between Toyota Ghana Company Limited and University of Ghana facility in 2022/2023
- Won Gold and Silver award for TGCL in Africa Parts Kaizen Marathon for years 2020 and 2021 respectively
- Successfully introduced Toyota Genuine Motor Oil (TGMO) in 2020 unto Ghana market which saw 661% increase in liters sales compared to 2021
- Worked with branches to educate them on benefits of holding inventory e.g., improved parts availability to end customer which in turn generated customer purchase loyalty, increased profit levels and reduced carriage costs
- Successfully introduced and implemented Bar code scanning system at Central Parts Depot in 2015 to reduce manual processes involved warehouse management
- Monitored pricing to ensure competitive position and getting maximum allowable price & market share
- Effectively promoted parts programs which drove national awareness to across branches and dealers
- Develop Training programs for all parts staff which increased productivity by 45%
- Increased growth in parts business in Country from 3 branches to 7 branches
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Inventory management to ensure that rights parts are available to meet customer expectations.
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders
Spare Parts Manager
Toyota Ghana Company Limited
10.2013 - 04.2015
- Increase parts growth consistently by 25% year on year
- Drew and implemented annual financial budget and action plans in line with company strategies
- Provided monthly management report listing visits and risks/opportunities
- Promoted product support agenda and service kit development.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed high volume, profitable and efficient parts department within dealership framework
- Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests
Spare Parts Manger
Toyota Ghana Company Limited
01.2012 - 10.2013
- Led implementation of Kanban System at Tema spare parts to assist workshop achieve Express Maintenance target of 60minutes
- Developed and Implemented Post Sales Follow-up concept which helped department to meet it sales target for year 2013
- Increase parts growth consistently by 20% year on year
- Drew and implemented annual financial budget and action plans in line with company strategies
- Formulated strategies to help achieve parts sales turnover and gross profit targets
- Provided monthly management report listing visits and risks/opportunities
- Promoted product support agenda and service kit development.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Inventory Controller/ National Part Engineer
Toyota Ghana Company Limited
09.2008 - 12.2011
- Developed order processing schedule and check sheet which helped to reduce order lead time from 120 days to 100 days
- Ensured availability of right parts and quantities at right time
- Analyzed stocks and make necessary recommendation
- Prepared and placed orders and tracked delivery of ordered parts
- Imputed and updated all inventory data and schedule
- Communicated with suppliers on all queries and additional information needed on order
- Managed "phasing in" and "phasing out" of stocks
- Designed and Implemented Drawing for racking system of Central Parts Depot at Tema branch
- Made AutoCAD drawings to improve branches warehouse racking systems
- Trained all Parts Staff within country in understanding spare parts support processes and support systems available.
National Service Personnel
Toyota Ghana Company Limited
10.2007 - 08.2008
- Prepared monthly Key Performance Indicator (KPI) reports
- Assisted four (4) branches in their operations
- Developed and implemented scraping policy; first in history of Toyota Ghana Company Limited
- Servicing and repair of vehicles.
- Collaborated with employees from various backgrounds
- Supported organizational objectives with help from existing employees
- Created and managed project plans, timelines and budgets
Education
Commonwealth Executive Masters - Business Administration
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi11.2017
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi07.2007
Skills
- Office tools - Microsoft Word, Excel and PowerPoint
- Design – Warehouse layout and operation
- Automobile Dealer Management System - Keyloop, Electronic Parts Catalog
- Licensed Driver
- Decision Making
- Managing people and Resources
- Organization and Time Management
- Flexible & Adaptable
- Customer Service
- Problem Solving
- Result Oriented
- Sales and Marketing
- Leading Change
- Performance Improvement
Timeline
National Service and Fleet Manager
Toyota Ghana Company Limited
01.2023 - Current
National Parts Manager
Toyota Ghana Company Limited
05.2015 - 12.2022
Spare Parts Manager
Toyota Ghana Company Limited
10.2013 - 04.2015
Spare Parts Manger
Toyota Ghana Company Limited
01.2012 - 10.2013
Inventory Controller/ National Part Engineer
Toyota Ghana Company Limited
09.2008 - 12.2011
National Service Personnel
Toyota Ghana Company Limited
10.2007 - 08.2008
Commonwealth Executive Masters - Business Administration
Kwame Nkrumah University of Science And Technology (KNUST)
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology (KNUST)
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