Frederick Kwaku Sarpong
Accra
Summary
Experienced professional with over 5 years in the financial technology industry, combining expertise in customer support with a strong marketing background. Proven track record of delivering exceptional service and cultivating client relationships to drive business growth. Skilled in leveraging marketing strategies and customer insights to enhance operational efficiency and achieve company objectives. Seeking opportunities to apply my diverse skill set across various roles within a dynamic organization, with a focus on innovation, customer-centric solutions, and sustainable growth
Overview
9
9
years of professional experience
Work History
Customer Support Supervisor
ExpressPay Ghana Limited, Accra
Accra
2024.03 - Current
- Developed strategies for improving customer service operations, including training programs, workflow processes and quality assurance initiatives.
- Researched complex customer issues and identified solutions to resolve them efficiently.
- Collaborated with other departments to ensure excellent levels of customer satisfaction.
- Supervised and monitored customer support staff, ensuring that all tasks were completed in a timely manner.
- Assisted in developing organizational policies related to customer service operations, including best practices for handling difficult situations.
Senior Operations Officer
expressPay Ghana Limited
Accra
2022.01 - 2024.02
- Providing customers with information about our services
- Handling customer complaints and questions
- Liaising with partner merchants to resolve issues
- Supervised staff members in their day-to-day tasks, providing guidance when needed.
- Analyzed customer feedback data to identify trends in customer service satisfaction levels.
- Collaborated with other departments on new product launches or initiatives.
Data Migration Officer (Contract Staff)
STANLIB Ghana Limited
Accra
2018.10 - 2018.11
- Preparing reports
- Data processing
- Data entry
- Handling customer data
Bancassurance Officer (National Service)
Stanbic Bank Ghana Limited
Accra
2016.09 - 2017.07
- Clerical and Administrative Duties
- Handling Customers' Enquiries and Requests
- Premiums and Claim Processing
- Data Entry and Analyses
- Reporting to Superiors on Daily and Monthly Bases
- Keeping Records of Daily Activities in the Unit
Bancassurance Officer (Internship)
Stanbic Bank Ghana limited
Accra
2015.08 - 2015.09
- Preparing reports
Education
Bachelor of Arts - Communication Studies
University of Media, Arts And Communication, Accra
Accra, AA2022-05
Higher National Diploma in Marketing -
Ho Technical University
Ho05.2016
West African Senior Secondary Certificate Examination (WASSCE) -
Oti Boateng Senior High School
Koforidua05.2012
Skills
- Product & brand knowledge
- Ability to use Microsoft office
- Ability to articulate thoughts and ideas to others
- Successfully completed network next training and assessments
- Interpersonal communication skills
- Database Administration
- Data Analysis and Modeling
- Customer Relations
- Client Relationship Building
- Training and coaching
References
MR. PATRICK LARBI, Operations Assistant, expressPay Ghana Limited, +233557166722
References
References available upon request.
Timeline
Customer Support Supervisor
ExpressPay Ghana Limited, Accra
2024.03 - Current
Senior Operations Officer
expressPay Ghana Limited
2022.01 - 2024.02
Data Migration Officer (Contract Staff)
STANLIB Ghana Limited
2018.10 - 2018.11
Bancassurance Officer (National Service)
Stanbic Bank Ghana Limited
2016.09 - 2017.07
Bancassurance Officer (Internship)
Stanbic Bank Ghana limited
2015.08 - 2015.09
Bachelor of Arts - Communication Studies
University of Media, Arts And Communication, Accra
Higher National Diploma in Marketing -
Ho Technical University
West African Senior Secondary Certificate Examination (WASSCE) -
Oti Boateng Senior High School
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