FREDERICKER KAI KOTEI
Summary
I am a college graduate with a strong enthusiasm for delivering exceptional support to executives through proficient management of multiple schedules and facilitation of seamless communication among teams. I am focused, organized, and trustworthy with confidential and personal information. With over 5 years of experience and a proven record of working with executives, I excel in managing teams and creating an enabling environment through proper organization and coordination for growth and success. I am skilled in research and analysis, and possess exceptional communication skills. I have experience working with scheduling and project management tools and thrive in fast-paced environments that require continuous learning and adaptation.
Overview
6
6
years of professional experience
Work History
Remote Executive Assistant
E-Service Africa
07.2022 - 07.2023
- Maintained and organized the CEO's schedule, including appointments, meetings, and travel arrangements
- Handled and prioritized incoming emails, phone calls, and other communications on behalf of the executive, drafting responses when necessary
- Scheduled and coordinated meetings, conferences, and appointments, and prepared meeting agendas and materials
- Arranged travel itineraries, booked flights, accommodations, and transportation, and prepared travel documents
- Conducted research and gathered information on various topics to assist the executive in decision-making and planning
- Drafted, edited, and proofread correspondence, reports, and presentations on behalf of the executive
- Managed and organized documents, reports, and files, both in digital and physical formats, ensuring easy retrieval when needed.
Remote Executive Assistant | Customer Service Representative
Glovo - Kaizan Deliveries
11.2021 - 04.2022
- Managed schedules and calendars, expertly scheduling meetings
- Responded promptly to phone calls and emails, ensuring timely and effective communication
- Maintained comprehensive meeting notes, contributing to informed decision-making and planning
- Resolved customer concerns related to deliveries with agility
- Prepared detailed weekly reports to facilitate data-driven decision-making
- Monitored the courier fleet using a digitalized GIS map.
Research Personnel (National Service Personnel)
Ministry of Foreign Affairs and Regional Integration
09.2020 - 08.2021
- Conducted literature reviews
- Collected and analyzed data
- Prepared materials for submission to grants and foundations.
Front Desk Personnel
University of Ghana Doctoral School
07.2020 - 09.2020
- Scheduled and coordinated appointments and meetings for faculty and administrative staff
- Maintained and updated office records and databases, ensuring accuracy and confidentiality
- Assisted with the preparation and distribution of documents and reports
- Provided information and guidance to students regarding school policies, procedures, and events
- Monitored and maintained the reception area, ensuring a clean and organized environment
- Assisted in the organization of events, workshops, and seminars hosted by the doctoral school
- Handled inquiries and resolved issues promptly, ensuring a positive experience for all visitors.
Administrative Assistant
Work Smart Limited
05.2017 - 08.2019
- Managed office operations, including supplies and facilities
- Scheduled appointments, meetings, and events
- Handled communication and correspondence
- Maintained records and databases
- Managed expense reports and reconciled receipts
- Provided general administrative assistance
- Assisted in onboarding new employees
- Ensured confidentiality and compliance with policies.
Education
Bachelor in Psychology and Resource Development -
University of Ghana
11-2020
General Arts -
Aggrey Memorial Senior High School
05.2016
Skills
- Strong time management
- Multitasking abilities
- Exceptional leadership
- Management skills
- Proficiency in Zendesk
- Notion
- Slack
- Google Docs
- G-suite
- Zoom
- Loom
- Microsoft Office
- MailChimp
- ChatGPT
- Quick thinking
- Adaptability to new working environments
- Effective cross-functional
- Cross-cultural team collaboration
- Strong listening
- Communication
- Organizational
- Problem-solving skills
- Proficiency in project management software such as Asana
- Trello
- Excellent troubleshooting skills
- ClickUp
Training
- E-Service/Careerbox Work Readiness Training, 07/01/22
- LinkedIn Learning: Relevant Courses in Sales, Customer Service, and Social Media Management
References
Available upon request.
Timeline
Remote Executive Assistant
E-Service Africa
07.2022 - 07.2023
Remote Executive Assistant | Customer Service Representative
Glovo - Kaizan Deliveries
11.2021 - 04.2022
Research Personnel (National Service Personnel)
Ministry of Foreign Affairs and Regional Integration
09.2020 - 08.2021
Front Desk Personnel
University of Ghana Doctoral School
07.2020 - 09.2020
Administrative Assistant
Work Smart Limited
05.2017 - 08.2019
Bachelor in Psychology and Resource Development -
University of Ghana
General Arts -
Aggrey Memorial Senior High School
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