FREDERICK SAM
ELMINA
Summary
Detail-oriented and results-driven professional with a Bachelor of Arts in Education (with Information Studies), combining analytical thinking and operational efficiency with a steadfast commitment to high ethical standards. Demonstrated expertise in project management, process streamlining, and delivering precise, data-informed solutions in fast-paced, high-pressure environments. Excellent interpersonal and communication skills foster effective collaboration across teams and customer-focused departments. Passionate about driving growth and stability within innovative financial institutions through precision, integrity, and a focus on continuous improvement.
Overview
4
4
years of professional experience
Work History
FRONT DESK OFFICER
GCB BANK PLC
10.2024 - Current
- Greeted and assisted customers at the front desk, ensuring a welcoming atmosphere.
- Process customer transactions(balance checking and statements printing) efficiently using banking software and systems.
- Collaborate with team members to enhance service delivery and operational efficiency.
- Provide excellent customer service through efficient problem solving techniques.
- Verified the customer's identity by checking valid identification cards prior to providing service.
- Collaborate with colleagues to ensure the smooth operation of all front desk functions.
- I manage files, running reports, and delivering updates on occupancy and revenue.
- I single managed the front desk with the distribution of cheque booklets to customers appropriately, assisted my other colleagues when they are under pressure, and keep files appropriately for smooth working.
- I managed the store and server rooms accordingly
Youth General Secretary
St. Joseph Minor Basilica
12.2023 - Current
- I have organized administrative tasks to support church operations and community engagement.
- Coordinated communication between clergy, staff, and parishioners effectively.
- Assisted in planning and executing community outreach programs and events.
- Ensured compliance with church policies and procedures in daily operations.
- Maintained accurate records and documentation for church activities and membership.
Vice president for Lectors Ministry
St. Thomas Aquinas Catholic Church
10.2023 - 10.2024
- Coordinated training sessions to enhance team skills and collaboration.
- Implemented communication strategies to improve member engagement and participation.
- Evaluated program effectiveness and made recommendations for improvements.
- Identified problems and implemented solutions to better streamline operations.
Liturgical Committee Head
St. Thomas Aquinas Catholic Church
10.2023 - 10.2024
- Developed communication strategies to engage members effectively.
- Facilitated training sessions for new members and committee members.
- Developed strategies to increase engagement among members of the ministry.
- Organized committee meetings, including setting dates, times, locations, and speakers.
Course Representative
University of Ghana
09.2021 - 08.2024
- Facilitated communication between students and faculty regarding course-related issues.
- Organized student feedback sessions to gather insights on course content and structure.
- Represented student interests in departmental meetings to influence academic policies.
- Coordinated with faculty to relay important information about course schedules and changes.
- Provided feedback on course syllabi and curriculum changes to the professor.
- Met with professors regularly to discuss student concerns and provide updates on their progress.
Organizing secretary for University of Ghana Jubilee Choir
University of Ghana
10.2023 - 05.2024
- Managed daily office operations and maintained organized filing systems.
- Communicated effectively with students, faculty, and external partners.
- Assisted in preparing documents for administrative meetings and presentations.
- Maintained inventory of office supplies and ordered as necessary.
- Provided support in organizing events and activities for the university community.
Volunteer
Queen of the Apostles school
02.2024 - 04.2024
- Assisted teachers with classroom activities and student support as needed.
- Mentored younger students, fostering a supportive learning environment.
- Managed inventory of supplies, ensuring classrooms were adequately stocked.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Organized and maintained records of volunteer hours and donations.
Intern
Edinaman Senior High School
08.2023 - 09.2023
- Collaborated with staff to enhance educational programs and initiatives.
- I served as an external invigilator during their 2023 WASSEC time.
- Managed administrative tasks, including filing documents and data entry.
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Maintained positive working relationship with fellow staff and management.
- Prepared reports summarizing project progress and results for management review.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources (non teaching staffs) to support employee management and organizational planning.
Intern
Global Records Company
02.2022 - 05.2022
- I worked in a warehouse, where I managed arranging files from companies according to the numbers ascribe to the box.
- I went for papers and other important documents from companies and bring them to the company and I made such those information are kept save and arranged nicely so easy retrieval.
- I managed the database of the companies we went for their files for storage
Education
Bachelor of Arts - Education(with Information Studies)
University of Ghana
Legon, Greater Accra02-2025
No Degree -
St. Teresa's Minor Seminary
Amisano, Elmina-Central Region08.2020
No Degree -
St. Anne's Catholic School
Elmina, Central Region06.2016
Skills
- Strategic leadership
- Customer engagement
- Strong verbal communication
- Cross-functional collaboration
- Detail-oriented data entry
- Administrative assistance expertise
- Comprehensive documentation skills
- Systematic record management
Accomplishments
- I was part of the winning team of the Jubilee Hall Volleyball boys in 2024
Languages
English
Awards
- 1st runner for Course Rep in level 300, 08/17/23
- Committee member, 08/17/23
Hobbies and Interests
- Volunteering
- Reading books and articles
- Singing
- Dancing
- Playing both indoor and outdoor games
- Acting
- Music
Personal Information
References
Mr. Frederick Asamoah - Branch Manager GCB Bank PLC, (Assin Fosu)
Mr. Victor Adaase - Branch Manager GCB Bank PLC (Winneba)
Dr. Mrs. Monica Mensah -Snr. Lecturer at the University of Ghana-Information Studies Dept
Rev. Fr. Michael Panful -Rector at St. Teresa's Minor Seminary
Rev. Fr. Anthony Enninful -Rector at St. Joseph Minor Basilica
Mrs. Baaba-RM at GCB Bank PLC (Winneba)
Mr. Richard Blankson - Branch Officer GCB Bank PLC (Winneba)
Mr. Zublim Hudu - Branch Officer GCB Bank PLC (Winneba)
Mr George Abeam-Danso - Branch Officer GCB Bank PLC (Winneba)
Mr. Abraham Tetteh -RSM GCB Bank PLC (Winneba)
Football, volleyball, handball,etc
I
Timeline
FRONT DESK OFFICER
GCB BANK PLC
10.2024 - Current
Volunteer
Queen of the Apostles school
02.2024 - 04.2024
Youth General Secretary
St. Joseph Minor Basilica
12.2023 - Current
Vice president for Lectors Ministry
St. Thomas Aquinas Catholic Church
10.2023 - 10.2024
Liturgical Committee Head
St. Thomas Aquinas Catholic Church
10.2023 - 10.2024
Organizing secretary for University of Ghana Jubilee Choir
University of Ghana
10.2023 - 05.2024
Intern
Edinaman Senior High School
08.2023 - 09.2023
Intern
Global Records Company
02.2022 - 05.2022
Course Representative
University of Ghana
09.2021 - 08.2024
Bachelor of Arts - Education(with Information Studies)
University of Ghana
No Degree -
St. Teresa's Minor Seminary
No Degree -
St. Anne's Catholic School