Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Other Qualifications
Timeline
Generic

FREDERICK PAA KOFI SIMPSON

Accra

Summary

Chartered Accountant (CA) and Associate member of the Chartered Institute of Bankers (ACIB), Ghana, with advanced degrees in Industrial Finance & Investment and Business Administration (Accounting). Certified Branch Manager from Moodys Analytics (RBA) International, UK, with a proven track record in branch sales, service management, and SME relationship management. Expertise in banking sales, credit analysis, and financial statement analysis, contributing to enhanced portfolio performance. Recognized for strong interpersonal skills and ability to foster effective teamwork in fast-paced environments. Results-driven Bank Manager known for high productivity and efficient task completion. Specialize in risk management, customer relationship building, and financial analysis. Excel in leadership, communication, and problem-solving to enhance team performance and achieve banking objectives.

Overview

15
15
years of professional experience

Work History

Entrepreneurial/Business Mentor/Coach (Part Time)

Fidelity Young Entrepreneurship Program (FYEMP)
07.2023 - Current
  • Currently mentoring agric businesses such as: Addicent Foods Ltd( producers of Benjy’s Rice), Count on crops hub(An agric consulting firm), The Ghanaian Farmer( Currently cultivating 45acres of sweet potatoes farms), Jgrand Commodities(Produces of Juki nut-cashew)
  • Expert and consultant to Ghana Champer of Young Entrepreneurs
  • Mentoring SME’s to drive profitability
  • Sales management for SME’s

Branch Sales and Services Manager(BSSM)

Fidelity Bank
Maamobi
02.2022 - Current
  • To maximize profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
  • Assist customers in the informal sector of the portfolio to prepare cash book, sales ledger and daily sales report.
  • Assist customers in the informal sector within the commercial sales in the preparation of draft financials and reconciliations.
  • Quarterly peer review audits within the branches
  • Monthly internal audit controls and control assurances.
  • Establish Letters of credit for the importer and exporters.
  • Assign documentary collections and advance payments for local importers to facility their trade financing.
  • Identify advance payment options for selected sales contracts for importers.
  • Establish guarantees and other credit related financing to customers.
  • Train and develop capacity for staff and customers international trade Finance
  • To deliver sales targets of the Branch
  • To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
  • To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
  • To establish operational goals which are challenging in the improvement of : Operational Cost, Service Quality, Controls, Customer Service
  • To check and control hygiene of the Branch, working and safety conditions and oversee premises, building, equipment and Branch security
  • To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
  • Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
  • To ensure that the Branch does not obtain an adverse audit grade and ensure that the Branch suspense accounts are always balanced
  • To be responsible for the appraisal of operations staff in the Branch
  • Keep abreast of local competitors’ activity and make recommendations on internal pricing, promotion and product policies

SME & Commercial Relationship Manager (Medium Businesses)

Fidelity Bank
KNA Hub
04.2017 - 06.2022
  • Establish Letters of credit for the importer and exporters.
  • Assign documentary collections and advance payments for local importers to facility their trade financing.
  • Assist customers in the informal sector of the portfolio to prepare cash book, sales ledger and daily sales report.
  • Assist customers in the informal sector within the commercial sales in the preparation of draft financials and reconciliations.
  • Identify advance payment options for selected sales contracts for importers
  • In charge of the medium portfolio (high value customers) of the KNA hub.
  • My portfolio and revenue(PBT) currently contributes to about 27% of the entire hubs revenue out of 11 members.
  • Initiated the development of a digital solution for micro-credit companies to assist in loan disbursement and repayments especially during this pandemic era.
  • Developed portfolio analysis to help identify business opportunities for the hub. The focus helped to identify opportunities which yielded a massive growth in the P2P asset book in 2018 to about GHS5million.
  • Team leader for the RM’s to drive sales strategy, revenue generation and achievement of other objectives for the Hub.
  • Manage and grow the banks income from a portfolio of predominantly SME customers by deepening relationships and delivering high quality service.
  • Establish new borrowing relationships for SMEs, preparing the required credit and financial analysis as per the bank policies and procedures to enhance the banks market share.
  • Assisted in the management of the hub in the absence of my hub manager and as may be delegated from time to time by the hub manager.
  • Chaired the hub’s sales meetings as directed by my hub manager.
  • Scout for and generate new trade and commercial businesses and cross sell to existing customers.
  • Own and follow up on customer complaints with customer service excellence.
  • Monitor portfolio asset quality to ensure NPL trends are in line with the banks specified average targets.
  • Manage and mentor other team members.

SME & Commercial Relationship Manager

Fidelity Bank
Kantamanto
02.2014 - 04.2017
  • Scout for and generate new commercial businesses and cross sell to existing customers.
  • Scout and generate new trade businesses within the market to improve the trade income of the branch.
  • Assist in the achievement of strategic, financial and other objectives of the branch.
  • Own and follow up on customer complaints with customer service excellence.
  • Monitor portfolio asset quality to ensure NPL trends are in line with the banks specified average targets.
  • Manage and mentor other team members.
  • I have always assisted in the management of the branch during the absence of the branch manager.
  • As a team player, coordinated strategies to the personal banking team to increase the branch income in terms of deposit mobilization, fx income generation and promotions to support remittance income.
  • Assisted with the coordination of smarts accounts for the unbanked customers around Okaishie, Kantamanto and Agbogbloshie.
  • Due to good customer service orientation, I have always assisted with strategies for good customer service delivery. 90% of customer issues have always been resolved within 24hrs and others escalated.

Relationship Officer

Fidelity Bank
Microfinance Unit, Financial Inclusion
12.2013 - 02.2014
  • Scout for and generate new microfinance businesses and deepen existing customer relationships for the microfinance market.
  • Develop and nurture relationships with the target market to ensure that the strategy and business objectives of the client and the bank are achieved.
  • Assist in the achievement of strategic, financial and other objectives of the microfinance department.
  • Own and follow up on customer complaints with customer service excellence.
  • Process loans to qualified customers and monitor them to ensure strict adherence to the bank’s policy on credit facilities.
  • Co-ordinate with the training officer to plan, organize and execute capacity building programmers for the MFI’s.
  • Assist MFI’s in the preparation of weekly returns on liquidity reserves & deposit from the public for onward submission to BOG.
  • Nurture and guide MFI’s to attain certification from BOG through the mother association (GAMC).
  • Assist in Fidelity smart agent setups for MFIs.

Personal Banker (Account Officer)

Fidelity Bank
Personal Banking Unit
06.2013 - 06.2013
  • Scout for and generate new personal banking relationships to grow the personal banking portfolio and cross sell to existing customers.
  • Develop and nurture relationships with the target market to ensure that the strategy and business objectives of the client and the bank are achieved.
  • Establish borrowing relationships for salaried workers within the portfolio.
  • To deepen existing customer relationships with all clients maintaining account balances below GH¢100 with much focus on dormant, negative and zero balance accounts.
  • Work together with BSSM to follow up on accounts and build strong relationships that will deliver overall profitability to the bank.
  • Suggest product feature and benefit changes to promote sales and act as main point of contact between assigned portfolio and the branch.
  • Provide weekly feedback from clients on Personal Banking products and services and ensure compliance with ALL bank procedures, policies and controls.

Sales Team Manager

Fidelity Bank
Microfinance Unit
01.2011 - 05.2012
  • Managing a team strength numbering 10 sales executives.
  • Delivering the team sales target and maximizing productivity.
  • Managing the teams value target to be achieved every month.
  • Ability to manage difficult situations and the stress associated with them such as sales performance, sales target, sales volume, sales conversion rate, sales productivity.
  • Responsible for scouting and generating of new businesses.
  • Creative problem solver with ability to drive revenue growth, improve morale, and consistently exceed sales growth.
  • Conducted weekly sales meetings and mentored team members.

Teacher (National Service)

Ga South Education Office
01.2010 - 01.2011
  • Mathematics, Social Studies and Science teacher
  • Sports master
  • Preparation of study notes

Education

Chartered Accountant -

Institute of Chartered Accountants, ICAG

Associate -

Chartered Institute of Bankers, CIB(Ghana)
01.2021

Certified Branch Manager - Branch Profitability, Operational Risk, Compliance

Retail Banking Academy(RBA) International, Moody's
United Kingdom
01.2021

Msc. - Industrial Finance & Investment

Kwame Nkrumah University of Science and Technology
01.2015

Bsc. - Business Administration (Accounting option)

Kwame Nkrumah University of Science and Technology
01.2012

HND - Accounting

Accra Technical University
01.2010

S.S.S.C.E. -

Armed Forces Senior High School
01.2004

Skills

  • IT skills and MS Office
  • Financial analysis and accounting
  • Banking operations and regulations
  • Relationship management and marketing
  • Negotiation and interpersonal skills
  • Communication and people management
  • Planning and organization
  • Conflict management
  • Independent work and teamwork
  • Responsibility acceptance
  • Portfolio management
  • Risk assessment
  • Financial analysis
  • Sales management
  • Customer service
  • Trade financing
  • Digital solutions
  • Team leadership
  • Operational efficiency
  • Market analysis
  • Business development
  • Credit assessment
  • Mentoring others
  • Data analytics
  • Portfolio optimization
  • Environmental, social, and governance investing
  • Presentation skills
  • Marketing
  • Identifying opportunities
  • Annual performance reviews
  • Client relationship management
  • Cross-functional collaboration
  • Trading strategies
  • Loan analysis
  • Client relations
  • Investment advisory
  • Team building leadership
  • Profitability improvement

Accomplishments

  • Maamobi branch was part of the Accra West Sector that won the overall, Best Sector in 2022 performance year under review.
  • My branch(Maamobi) won the runner up for best branch, Risk and Control during the 2022 retail awards.
  • Due to the consistency in performance, I was part of the team for the hub who won the Best Hub in 2019.
  • I was selected to be part of the banks leadership development program for the BSSM pool in 2017 and 2019 and currently waiting to be assigned to a branch.
  • I have been a consistent performer (Star performer) over the last 5 years for meeting and exceeding my PBT for 2014, 2015, 2016, 2017, 2018, 2019 and 2020.
  • Among the top performing staff in 2017 and 2018.
  • Won the gold coin award in 2015 for exceeding my various income lines of the budget.
  • Proposed strategies to maintain trade relationships for the hub and developed a comprehensive tool for loan arrears management in the hub.

Additional Information

Good IT skills (MS Office)., Sound knowledge of accounting & financial analysis, financial markets and products, credit analysis, banking operations and banking industry issues., Sound knowledge of banking regulations., Strong relationship management skills., Strong marketing and negotiating skills., Good inter-personal, communication and people management skills., Strong planning and organization skills and ability to manage conflicting priorities., Ability to work independently, as a team and willingness to accept responsibility.

References

Upon request.

Other Qualifications

  • Credit Portfolio Management in times of Crisis (Aya Institute for Finance & Management)
  • Sales Techniques (Aya Institute for Finance & Management)
  • Personal Effectiveness (Aya Institute for Finance & Management)
  • Performance Management (Aya Institute for Finance & Management)
  • Fundamentals of Corporate Lending (National Banking College)
  • Doing Business with SME’s (National Banking College)

Timeline

Entrepreneurial/Business Mentor/Coach (Part Time)

Fidelity Young Entrepreneurship Program (FYEMP)
07.2023 - Current

Branch Sales and Services Manager(BSSM)

Fidelity Bank
02.2022 - Current

SME & Commercial Relationship Manager (Medium Businesses)

Fidelity Bank
04.2017 - 06.2022

SME & Commercial Relationship Manager

Fidelity Bank
02.2014 - 04.2017

Relationship Officer

Fidelity Bank
12.2013 - 02.2014

Personal Banker (Account Officer)

Fidelity Bank
06.2013 - 06.2013

Sales Team Manager

Fidelity Bank
01.2011 - 05.2012

Teacher (National Service)

Ga South Education Office
01.2010 - 01.2011

Chartered Accountant -

Institute of Chartered Accountants, ICAG

Associate -

Chartered Institute of Bankers, CIB(Ghana)

Certified Branch Manager - Branch Profitability, Operational Risk, Compliance

Retail Banking Academy(RBA) International, Moody's

Msc. - Industrial Finance & Investment

Kwame Nkrumah University of Science and Technology

Bsc. - Business Administration (Accounting option)

Kwame Nkrumah University of Science and Technology

HND - Accounting

Accra Technical University

S.S.S.C.E. -

Armed Forces Senior High School

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FREDERICK PAA KOFI SIMPSON