FREDRICK OWUSU

• Managed daily operations of microfinance processes and customer inquiries.
• Assisted clients with savings applications and financial documentation.
• Supported financial reporting by compiling data from various sources.
• Provided general administrative support to staff members.
• Performed data entry tasks into computer databases from paper documents.
• Answered incoming calls and responded to customer inquiries.
• Maintained filing system for important documents such as contracts and invoices.
• Responded promptly to customer complaints in a professional manner.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Prepared reports on various projects for management review.
• Compiled statistical data from various sources for analysis.
• Coordinated with IT department to resolve technical issues and maintain computer systems.
• Organized files and maintained accurate records for client transactions.

• Assisted in various departments (e.g., Administration, IT Support, Student Affairs, Course Coordination, Examinations, etc.), ensuring smooth operations.

Provided administrative support, including document handling, data entry, and correspondence management.
Assisted in IT-related tasks, such as troubleshooting technical issues for staff and students.
Supported student registration and inquiries, enhancing the learner experience.

Gained hands-on experience in multiple aspects of distance education operations, improving adaptability and problem-solving skills.

• Created reports for senior management on project outcomes and successes.
• Coordinated outreach efforts to spread program awareness.
• Loaded paper into trays, changed toner cartridges, replaced parts, and performed other related duties as needed.
• Executed high-volume print orders within tight deadlines while ensuring quality standards were met.

• Worked successfully with a diverse group of coworkers to accomplish goals and address issues during sports activities.
• Provided excellent service and attention to foreigners and important people, either face-to-face or through phone conversations.
• Completed day-to-day duties accurately and efficiently.

• Created social media content to promote the upcoming conference, IMUN.
• Collaborated with other departments to recruit students to gain internship opportunities at the International Model United Nations.
• Assisted with the development of marketing materials such as flyers, brochures, and posters.