Frederick Ebbin
Accra
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Freelance Fashion Stylist
Self Employed/ Consultant
Accra
01.2020 - Current
- Providing guidance on appropriate attire for various events.
- Maintained knowledge of latest industry developments and trends.
- Coordinated the acquisition process for distinctive attire required for specific functions.
- Provided expertise in branding, marketing, and sales strategies.
- Researched fabrics, materials, textures and colours to create mood boards for upcoming projects.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
- Advised clients on how best to accessorize outfits according to their body type.
Director of Administration
Globin Ventures
Accra
01.2017 - 12.2019
- Managed day-to-day operations of the office, including budgeting, purchasing, personnel management, payroll processing, and financial reporting.
- Served as a liaison between executive leadership team members and other employees throughout the company.
- Ensured compliance with local regulations related to employee safety, health, and welfare.
- Established administrative processes to streamline workflow, reduce costs, and increase productivity.
- Developed relationships with key stakeholders at all levels in order to facilitate collaboration across teams.
- Directed staff in providing timely responses to customer inquiries and requests for information.
General Manager
Myfair Exclusive Menswear Int
Accra
11.2009 - 12.2016
- Boosted sales revenue by 60% within a year by expanding product offerings and improving customer relationships.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Exceeded expectations rating in annual performance review, with praise for innovative marketing strategies and leadership.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Tracked monthly sales to generate reports for business development planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Exclusive Menswear Int.
Accra
12.2006 - 10.2009
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation at all branches.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Advised customers on current fashion trends and styling techniques.
- Maintained inventory levels by restocking shelves with new products at all branches.
Branch Manager
Exclusive Menswear Int.
Accra
10.2002 - 12.2006
- Exceeded sales objectives every quarter, with a top performance of surpassing target by 30%.
- Achieved a special recognition bonus in acknowledgement of exceptional performance and valuable contributions made to overall team success.
- Conducted regular performance reviews for all employees in the branch.
- Established strong working relationships with external partners such as vendors and suppliers.
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
Sales Agent Representative
Exclusive Menswear Int.
Accra
01.2000 - 09.2002
- Consistently achieved sales targets, surpassing expectations with a remarkable 25% average increase.
- Demonstrated exceptional customer service skills and consistently met/exceeded sales targets, leading to being recognized as 'Employee of the Quarter'.
- Maintained strong relationships with existing clients by providing excellent customer service.
- Enforced company policies regarding returns, refunds, price adjustments, while resolving any customer complaints in a professional manner.
- Followed up on pending orders and customer inquiries in a timely manner.
- Negotiated contracts with vendors for better prices or terms of sale.
- Developed and implemented strategies to increase customer base.
Education
Diploma - Accounting And Business Management
Cambridge International College
UK08-2007
Associate of General Studies - Engineering (Pre-Engineering)
Kumasi Technical University
Kumasi10-1992
Skills
- Customer Relationship Management
- Supply Chain Management
- Workflow Planning
- Business Administration
- Account Management
- Contract Negotiations
- Customer Retention
- Financial Administration
Certification
- Association of Certified Chartered Accountant - UK - F1, F2 & F3 - 2012
Timeline
Freelance Fashion Stylist
Self Employed/ Consultant
01.2020 - Current
Director of Administration
Globin Ventures
01.2017 - 12.2019
General Manager
Myfair Exclusive Menswear Int
11.2009 - 12.2016
General Manager
Exclusive Menswear Int.
12.2006 - 10.2009
Branch Manager
Exclusive Menswear Int.
10.2002 - 12.2006
Sales Agent Representative
Exclusive Menswear Int.
01.2000 - 09.2002
Diploma - Accounting And Business Management
Cambridge International College
Associate of General Studies - Engineering (Pre-Engineering)
Kumasi Technical University
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