FREDERICK ATTA MENSAH
Summary
Accomplished commercial professional with 8 years in relationship management and strategic sales across financial services, telecommunications, and logistics. Delivered significant revenue growth by managing SME and corporate accounts with customized solutions. Expertise in financial analysis and customer retention while fostering collaboration across teams to meet client needs.
Overview
14
14
years of professional experience
Work History
Assistant Sales Manager - End to end logistics
AMARIS TERMINAL LIMITED
03.2021 - Current
- Managed and grew a portfolio of high-value business clients, delivering tailored logistics and service solutions that increased client retention and contributed to a 20% portfolio expansion.
- Achieved and exceeded quarterly revenue targets by 15% through proactive relationship building and consultative selling within the maritime industry.
- Collaborated with internal stakeholders to resolve client issues and ensure exceptional service delivery, resulting in improved client satisfaction and increased repeat business.
- Conducted client needs assessments and tracked buying patterns to identify service development opportunities that informed management decisions.
- Prepared and presented client reports and market insights, utilizing competitor analysis to drive strategic commercial initiatives.
Sales Executive - B2B Solutions
CITSYS COMPANY LIMITED
04.2019 - 03.2021
- Expanded client portfolio through targeted outreach, increasing qualified leads by 40% and improving conversion by 25%.
- Cultivated relationships with SME clients to assess IT infrastructure needs and deliver tailored solutions.
- Conducted regular client reviews to identify cross-sell opportunities and strengthen commercial engagement.
- Utilized CRM tools to track client interactions and manage follow-ups, leading to a 30% increase in repeat sales.
Sales Project Manager
ATLAS MONEY GHANA LIMITED- (BARCLAYS BANK GHANA)
03.2017 - 03.2019
- Oversaw commercial sales operations in key region, achieving a 25% increase in revenue through targeted acquisition and retention strategies.
- Identified growth opportunities and launched financial service campaigns in underserved regions, resulting in expanded market reach.
- Directed regional agents to align with commercial goals and regulatory standards, improving operational coherence.
- Led financial forecasting and budgeting for regional projects, supporting business planning and risk management.
Customer Relations Manager - Business Clients
VODAFONE GHANA
09.2014 - 02.2017
- Served as primary contact for SME and enterprise clients, resolving escalations and ensuring timely issue resolution.
- Conducted regular service reviews with key clients, strengthening relationships and ensuring service level compliance.
- Reviewed client feedback to improve service processes and reduce churn.
- Collaborated with sales teams to identify cross-selling opportunities and upsell services aligned to client growth.
Project Coordinator - Stakeholder Relations
CRESCENT GHANA / PLAN GHANA
11.2012 - 07.2014
- Managed stakeholder communication and fund allocation for donor-funded projects, ensuring timely delivery and building trust with stakeholders.
- Facilitated events and meetings that increased stakeholder engagement and strengthened relationships among partners and beneficiaries.
- Conducted monitoring visits and coordinated with community leaders to ensure project outcomes met stakeholder expectations.
Program Officer
DATABANK FOUNDATION
11.2011 - 07.2013
- Led advocacy sessions and youth mentorship programs with local and national partners, enhancing community engagement and support for youth development.
- Engaged stakeholders to advance child rights and gender equality initiatives in targeted communities, increasing collaboration and awareness among community members.
- Supported proposal development and grant applications, securing project funding for community initiatives that address local needs.
Education
Bachelor of Arts - Psychology
University of Ghana, Legon
Accra6 2014
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi11 2017
Certificate - Digital Business Essentials
Avado Digital
11 2017
Skills
- Sales pipeline management
- Client relationship development
- Account oversight
- Upselling techniques
- Logistics forecasting
- CRM expertise
- Excel proficiency and reporting
- Negotiation skills
- Budget management
- Market analysis
- Corporate growth strategies
- Regulatory compliance knowledge
References
References available upon request.
Timeline
Assistant Sales Manager - End to end logistics
AMARIS TERMINAL LIMITED
03.2021 - Current
Sales Executive - B2B Solutions
CITSYS COMPANY LIMITED
04.2019 - 03.2021
Sales Project Manager
ATLAS MONEY GHANA LIMITED- (BARCLAYS BANK GHANA)
03.2017 - 03.2019
Customer Relations Manager - Business Clients
VODAFONE GHANA
09.2014 - 02.2017
Project Coordinator - Stakeholder Relations
CRESCENT GHANA / PLAN GHANA
11.2012 - 07.2014
Program Officer
DATABANK FOUNDATION
11.2011 - 07.2013
Bachelor of Arts - Psychology
University of Ghana, Legon
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology (KNUST)
Certificate - Digital Business Essentials
Avado Digital