Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Frederica Eugenia Oduro

Frederica Eugenia Oduro

Accra

Summary

Working efficiently with a proven track record from past employment, excelling in customer service and inventory management. Skilled at enhancing customer engagement through effective communication and problem-solving skills. Recognized for fostering repeat business and maintaining a clean, organized workspace, ensuring high-quality service and satisfaction.

Overview

15
15
years of professional experience

Work History

Shop Attendant

Yusha-B Enterprise
TEMA COMMUNITY EIGHT
01.2011 - Current
  • Enhanced customer service by assisting shoppers with product inquiries and recommendations.
  • Educated customers about promotions and loyalty programs to improve engagement.
  • Monitored inventory levels, facilitating timely restocking of shelves as needed.
  • Promptly resolved customer complaints, ensuring satisfaction and fostering repeat business.
  • Helped maintain store cleanliness through regular sweeping, dusting, and trash removal.

Intern

A1 Upholstery Services
Asylum Down
04.2024 - 06.2024
  • Assisted in reupholstering furniture using various fabrics and materials.
  • Prepared work areas and tools for upholstery projects efficiently.
  • Operated sewing machines and other equipment for upholstery tasks.
  • Delivered customer service by addressing client inquiries about services.
  • Ensured compliance with safety protocols during upholstery operations.

Volunteer

Akua's Clothing
TEMA COMMUNITY EIGHT
09.2022 - 03.2023
  • Operated sewing machines and tools to create high-quality clothing items.
  • Altered and repaired garments to ensure proper fit and finish.
  • Maintained a clean and organised workspace for efficient production.
  • Followed industry trends to incorporate new styles into garment designs.
  • Worked with a variety of fabrics such as silk, satin, cotton, linen and wool blends.

Education

High School Diploma -

Tema Methodist Day Senior High
Tema, Ghana
09-2022

Higher National Diploma - Interior Design And Technology

Accra Technical University
Accra, Ghana

Skills

  • Customer service
  • Inventory management
  • Sales promotions
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management

Affiliations

  • Teaching and tutoring people
  • Volunteering in community works

Languages

English
First Language
English
Intermediate (B1)
B1
French
Beginner
A1

References

References available upon request.

Timeline

Intern

A1 Upholstery Services
04.2024 - 06.2024

Volunteer

Akua's Clothing
09.2022 - 03.2023

Shop Attendant

Yusha-B Enterprise
01.2011 - Current

High School Diploma -

Tema Methodist Day Senior High

Higher National Diploma - Interior Design And Technology

Accra Technical University
Frederica Eugenia Oduro