Frederica Eugenia Oduro
Accra
Summary
Working efficiently with a proven track record from past employment, excelling in customer service and inventory management. Skilled at enhancing customer engagement through effective communication and problem-solving skills. Recognized for fostering repeat business and maintaining a clean, organized workspace, ensuring high-quality service and satisfaction.
Overview
15
15
years of professional experience
Work History
Shop Attendant
Yusha-B Enterprise
TEMA COMMUNITY EIGHT
01.2011 - Current
- Enhanced customer service by assisting shoppers with product inquiries and recommendations.
- Educated customers about promotions and loyalty programs to improve engagement.
- Monitored inventory levels, facilitating timely restocking of shelves as needed.
- Promptly resolved customer complaints, ensuring satisfaction and fostering repeat business.
- Helped maintain store cleanliness through regular sweeping, dusting, and trash removal.
Intern
A1 Upholstery Services
Asylum Down
04.2024 - 06.2024
- Assisted in reupholstering furniture using various fabrics and materials.
- Prepared work areas and tools for upholstery projects efficiently.
- Operated sewing machines and other equipment for upholstery tasks.
- Delivered customer service by addressing client inquiries about services.
- Ensured compliance with safety protocols during upholstery operations.
Volunteer
Akua's Clothing
TEMA COMMUNITY EIGHT
09.2022 - 03.2023
- Operated sewing machines and tools to create high-quality clothing items.
- Altered and repaired garments to ensure proper fit and finish.
- Maintained a clean and organised workspace for efficient production.
- Followed industry trends to incorporate new styles into garment designs.
- Worked with a variety of fabrics such as silk, satin, cotton, linen and wool blends.
Education
High School Diploma -
Tema Methodist Day Senior High
Tema, Ghana09-2022
Higher National Diploma - Interior Design And Technology
Accra Technical University
Accra, GhanaSkills
- Customer service
- Inventory management
- Sales promotions
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
Affiliations
- Teaching and tutoring people
- Volunteering in community works
Languages
English
First Language
English
Intermediate (B1)
B1
French
Beginner
A1
References
References available upon request.
Timeline
Intern
A1 Upholstery Services
04.2024 - 06.2024
Volunteer
Akua's Clothing
09.2022 - 03.2023
Shop Attendant
Yusha-B Enterprise
01.2011 - Current
High School Diploma -
Tema Methodist Day Senior High
Higher National Diploma - Interior Design And Technology
Accra Technical University
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