FREDERICA BOAMAH DARKO
ACCRA
Summary
A dedicated, committed, self-motivated and self-disciplined with over ten years’ experience in the medical care industry, over five years in sales, marketing (Admin) and well over five years in procurement and client relationship management. Core ability to perform efficiently and effectively through demonstration of skills and experience, to achieve productivity. An excellent team player and vast capacity for multi task roles.
Seasoned Business Development Executive with background in cultivating strategic partnerships, identifying new markets, and executing business expansion strategies. Strengths lie in relationship building, negotiation, and leadership skills. Significant impact made in previous roles by increasing brand recognition and improving operational efficiency. Committed to driving sustainable company growth through comprehensive market analysis and effective team collaboration.
Overview
27
27
years of professional experience
Work History
Team Lead- Agribusiness
BT TRUST
09.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Identified opportunities for process improvements, implementing changes when required.
- Created detailed reports on team activities as requested by management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
FOUNDER AND LEAD
3CN FOODS
01.2023 - Current
- Responded promptly to customer inquiries or complaints regarding products or services.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Identified potential partnerships to expand the reach of the business.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Analyzed consumer trends data to inform product offerings and services.
Managing Director
Genesis Harvest Trade and Co
06.2022 - 11.2024
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
BUSINESS DEVELOPMENT EXECUTIVE
THE SIGNET HOUR SHOW LBG
05.2022 - 08.2024
- Client’s services management
- Compilation of sponsorship proposals, packages and securing sponsorship for the show
- Identify prospective sponsors, media houses, entrepreneurs and guests for the show
- Engage entrepreneurs on daily to weekly basis on their challenges and triumphs, in the marketplace on phone, and other medium of communication
- Formulate marketing strategies for the Show
- Identify and negotiate for the best production house for the show
- Engage entrepreneurs on best marketplace practices
- Played a pivotal role in the Season One of The Signet Hour Show broadcast on TBN Africa Network as Supervising Producer
- Compiled the first mini magazine for The Signet Hour Show
- Developed and implemented strategies to increase customer base and revenue growth.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Organized trade shows, conferences and other events to promote the brand image of the organization.
- Drafted proposals for potential customers outlining terms of service agreements.
- Provided support in developing promotional materials such as brochures, flyers.
- Established strong relationships with key decision makers within client organizations.
- Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.
- Monitored progress against goals set by management for each project or initiative undertaken.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Prepared reports summarizing progress made towards achieving organizational goals related to new business acquisition.
Managing Director
Zolandes Healthlink Pharmacy
06.2016 - 11.2023
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Established performance standards and monitored progress towards achieving them.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Contributed to professional development of client staff through effective training and mentorship.
Procurement and Contracts Manager
LOGOS IMPEX
07.2020 - 01.2022
- Evaluation of contracts, it’s viability and its management
- Review and secure business opportunities
- Procurement and efficient supply chain management
- Designed customer service scripts, in improving client retention
- Initiated and secured international partnership with manufacturers in Europe and Asia
- Located and vetted vendors, established good relationships and negotiated contracts.
- Coordinated importation of items via ocean and air.
- Led initiative for new purchasing protocol proposal and implementation.
MEDICAL EMERGENCIES CENTRE ASSISTANT
West African Rescue Association
07.2011 - 03.2013
- Answering or making calls to / from clients to learn about their medical needs, complaints, or other issues with regards to medical emergencies and evacuation
- Setting of quotes for local and international ambulance (air & ground) service requests
- Monitoring hospital care given to patients via paramedics reports and relay information to the appropriate authorities
- Responding efficiently and accurately to callers, emails in real time within and outside the country
- Engaging in active listening with callers, confirming or clarifying information and relay to the medical director for action
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent service
- Target for international air ambulance emergency evacuation quotes were duly won and executed
- Rated as the one of the best medical call center assistant
CUSTOMER RELATIONSHIP MANAGER
Healthcare Cradle Pharmacy
07.2011 - 07.2012
- Facilitate and establish contract deal with health insurance entities
- Monitor and oversee billing of clients’ monthly
- Procurement advisory services
- Dispensing over the counter medications
- Stock monitoring on weekly basis
- Achieved average client retention of 70% within a year
SHOP FLOOR MANAGER
Pillbox Pharmacy & Mokat Chemist
01.2000 - 06.2010
- Billing of insurance clients to payee
- Purchasing and outsourcing of medications
- Monitoring and reviewing clients monthly prescription refills
- Customer call back and responding to phone calls daily
- Recognition as best customer care outlet
- Designed customer service scripts, improving client retention
SHOP ASSISTANT
Queen bee Boutique
06.1998 - 12.1999
- Supervision of tailors and designers daily
- Monitoring workspace and tasks during night shifts
- Customer care and sales services
- Procuring of raw materials for tailors
- Weekly stock taking review
- Increased sales target of 70% quarterly
- Formidable team work
- Client retention through consistent call back and swift complaints resolution
Education
CERTIFICATE - BROADCAST JOURNALISM
Ghana Broadcasting Training School
10.2024
EXECUTIVE CERTIFICATE - BUSINESS ADMINISTRATION (PROCUREMENT & CONTRACT MANAGEMENT)
Graduate School of Governance and Leadership
01.2011
Bachelor of Arts - Business Administration (BBA)
Methodist University College-Ghana
01.2010
CERTIFICATE - MARKETING (CIM- UK LEVEL 1)
Institute of Management Studies
01.1998
SENIOR SECONDARY SCHOOL - West African Examinations Certificate
St Mary’s Secondary School
01.1994
Skills
- Excellent negotiator
- Excellent communicator
- Passionate about new business discoveries
- Natural flow in customer relationship
- Result driven
- Team player
- Handling high level customers
- Work oriented
- Project Management
- Partnership management
- Customer Relationship Management
- Order Management
- Contract Review
- Customer Service
- Contract negotiation expertise
- Excellent sales techniques
- Reporting capabilities
- New Business Development
- Mentoring and Coaching
Trainingprograms
- 2024 FOOD PROCESSING CERTIFICATION
- CSIR Food Research Institute, Shiashi
- Principles in business management
- FDA certification outlines
- Principles underlying fruit processing
- Principles underlying jam & marmalade processing
- CEIBS/ STANBIC SME Business Clinic-11/9/2018
Getting your product ready for the MarketBest practices in Product Packaging and LabellingEffective use of Business Solution Tools to promote your business in the New Digitized WorldCorporate Governance and Business Succession Planning. - School of Consulting_ Certificate in
- ISO 20700 Guide for Management Consulting August 2023 - December 2023
- Premier Care Limited, Certificate in Professional Selling Skills - 05/01/10
- Leadership & Career Development Consult, Certificate in Effective Time Management, Goal Setting and Leadership, 02/01/05
- Glaxo SmithKline Anglophone West Africa, Certificate in Customer service, Selling Skills, Merchandising, Helminthiasis, 03/01/05
Associations
- ALUMINI MUCG- MEMBER
- SMOGA 94- MEMBER
- 94 ALUMINI NETWORK (SINGLE SCHS) - MEMBER
- PTN EXECUTIVE - ORGANIZER
- THE SIGNET HOUR SHOW- PARTNER
Personal Information
- Date of Birth: 11/29/76
- Gender: FEMALE
- Marital Status: MARRIED
- Religion: CHRISTIAN
References
- MR AMO BLAY,
- COORDINATOR -GBC TRAINING SCHOOL, 0244746344
HANNA ATIASE
THE SIGNET HOUR SHOW
- RAYMOND ASAMOAH,
- CEO MASTERMIND, 0556168085
- STEVE BOAMAH DARKO,
- CEO LOGOS IMPEX GH LTD, 0244258341
Hobbies and Interests
- Travelling
- Cooking
- Reading
- Real Estate and Events planning
- Voice overs in documentary/features Hosting/Presentations (MC)
- Report Writng
Speciality
- CUSTOMER RELATIONSHIP MANAGEMENT
- NEW BUSINESS DISCOVERIES
- PROCUREMENT & CONTRACT MANAGEMENT
Professionaloverview
A dedicated, committed, self-motivated and self-disciplined with over ten years’ experience in the medical care industry, over five years in sales, marketing (Admin) and well over five years in procurement and client relationship management. Core ability to perform efficiently and effectively through demonstration of skills and experience, to achieve productivity. An excellent team player and vast capacity for multi-task roles.
Languages
English
Upper Intermediate
B2
Timeline
Team Lead- Agribusiness
BT TRUST
09.2023 - Current
FOUNDER AND LEAD
3CN FOODS
01.2023 - Current
Managing Director
Genesis Harvest Trade and Co
06.2022 - 11.2024
BUSINESS DEVELOPMENT EXECUTIVE
THE SIGNET HOUR SHOW LBG
05.2022 - 08.2024
Procurement and Contracts Manager
LOGOS IMPEX
07.2020 - 01.2022
Managing Director
Zolandes Healthlink Pharmacy
06.2016 - 11.2023
MEDICAL EMERGENCIES CENTRE ASSISTANT
West African Rescue Association
07.2011 - 03.2013
CUSTOMER RELATIONSHIP MANAGER
Healthcare Cradle Pharmacy
07.2011 - 07.2012
SHOP FLOOR MANAGER
Pillbox Pharmacy & Mokat Chemist
01.2000 - 06.2010
SHOP ASSISTANT
Queen bee Boutique
06.1998 - 12.1999
CERTIFICATE - BROADCAST JOURNALISM
Ghana Broadcasting Training School
EXECUTIVE CERTIFICATE - BUSINESS ADMINISTRATION (PROCUREMENT & CONTRACT MANAGEMENT)
Graduate School of Governance and Leadership
Bachelor of Arts - Business Administration (BBA)
Methodist University College-Ghana
CERTIFICATE - MARKETING (CIM- UK LEVEL 1)
Institute of Management Studies
SENIOR SECONDARY SCHOOL - West African Examinations Certificate
St Mary’s Secondary School