Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Freda Akua Otoo

Ashaiman- tema

Summary

Dynamic Health Assistant with extensive experience at MCA, skilled in EHR charting and patient communication. Proven ability to enhance team productivity and improve patient outcomes through effective collaboration and meticulous documentation. Committed to maintaining high standards in healthcare administration and patient care.

Compassionate Health Assistant known for high productivity and efficient task completion. Specializes in patient care, medical documentation, and health education. Excels in communication, empathy, and time management to enhance patient support and clinical operations.

Professional with experience interacting with patients daily to deliver top-quality healthcare services. Practiced in recording vital signs and supporting medical staff with various patient care tasks. .

Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
Languages
1
1
year of post-secondary education
16
16
years of professional experience

Work History

Health Assistant

MCA
Tema
12.2014 - 03.2026
  • Supported MCA care teams with daily personal care and hygiene assistance
  • Prepared rooms and equipment for clinical care at MCA
  • Maintained a clean work environment by following infection control policies and procedures.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized charts, documents and supplies to maintain team productivity.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Supported administrative staff by processing payments.
  • Educated patients about medications, procedures and physician's instructions.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Oak engineering company

Receptionist
Tema
10.2009 - 06.2011
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Cashier.
  • Filing documents

Education

Oxford Secretariat
Tema , Ghana

Certificate - MCA Medicine Counter Assistant

Dosty Mca Training School
Tema , Ghana
04.2014 - 10.2014

Sweden Secondary School
Swedru, Ghana

Skills

  • EHR charting
  • Vital signs
  • Medication administration
  • Specimen handling
  • Insurance claims
  • Medical records
  • Prescription refills
  • Patient communication
  • Team collaboration
  • Healthcare administration
  • Documentation and reporting
  • Medication administration assistance
  • Strong communication skills
  • Medical billing and coding
  • Records management
  • Billing procedures
  • Document filing
  • Health Insurance Policies

Languages

English
First Language
English
Beginner (A1)
A1

References

References available upon request.

Timeline

Health Assistant

MCA
12.2014 - 03.2026

Certificate - MCA Medicine Counter Assistant

Dosty Mca Training School
04.2014 - 10.2014

Oak engineering company

Receptionist
10.2009 - 06.2011

Oxford Secretariat

Sweden Secondary School
Freda Akua Otoo