Overview
Work History
Timeline
Generic

FREDA ODURAA

Accra,Greater Accra

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Telecel Ghana
Accra
04.2024 - 11.2024
  • Assisted customers in making informed decisions by providing detailed product information.
  • Completed transactions to replace or exchange defective items.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.
  • Delivered exceptional service to a multicultural clientele ensuring excellent customer experience.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Anticipated customer needs, offering tailored recommendations to enhance customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Provided personalized assistance to clients, ensuring their needs were met effectively and efficiently.

Waitress

Papa's Pizza Restaurant
Accra
02.2023 - 02.2024
  • Greeted customers, presented menus and shared information about available special items.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Showcased extensive knowledge of menu items, heightened customer decision-making.
  • Delivered exceptional service to a multicultural clients, ensuring a welcoming dining experience.
  • Managed multiple tables and high volumes of guests, maintaining composure and efficiency.
  • Ensured a share to health, safety and hygiene standards.
  • Anticipated customer needs, offering tailored recommendations to enhance satisfaction.
  • Assisted in training new staff members on service protocols.

National Service Personnel

National Communication Authority
Accra
09.2021 - 09.2022
  • Generated Key Performance Indicator reporting to drive better performance.
  • Worked flexible hours, covering nights, weekends and holidays.
  • Analysed data and information to identify issues and create tailored solutions.
  • Supported team by demonstrating respect and willingness to help.
  • Assisting the organization's procurement projects in support of its strategy and plan.
  • Assisting lead teams to successfully complete tender openings.
  • Preparing and drafting of memos for the Procurement division.
  • Participate effectively as a team member to achieve team objectives and outcomes.

Cashier/Supervisor

Supabets Ghana
Accra
04.2016 - 08.2018
  • Instructed teams of promotional offers to increase product sales.
  • Conducted regular inventory checks with meticulous attention to detail.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Coordinated breaks and lunches to maintain continuous coverage at tills.
  • Customer Service: I was responsible for ensuring that customer service representatives effectively assisted customers with their inquiries, addressing concerns and providing support. All these are geared towards ensuring excellent customer service experience.
  • Compliance: I ensured that my subordinates operated in compliance with company policies and regulations of the Gaming Commission of Ghana.
  • Operations: I was involved in managing the day-to-day operations of my branch, including monitoring betting activities, resolving issues and ensuring smooth overall operations of the branch.
  • Team Management: I led and managed my team, ensuring that team members are trained, motivated, and worked efficiently.
  • Reporting: I generated and was involved in analyzing reports related to betting activities, customer interactions and other relevant metrics.

Timeline

Customer Service Representative

Telecel Ghana
04.2024 - 11.2024

Waitress

Papa's Pizza Restaurant
02.2023 - 02.2024

National Service Personnel

National Communication Authority
09.2021 - 09.2022

Cashier/Supervisor

Supabets Ghana
04.2016 - 08.2018

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FREDA ODURAA