Freda Fosu
Kumasi
Summary
Adept at enhancing guest experiences and streamlining operations, I excelled in roles at Nobel House Hotel and Restaurant, mastering POS system operation and showcasing exceptional customer service. My proactive approach led to significant improvements in guest satisfaction and operational efficiency, leveraging teamwork and technological skills to elevate hospitality standards.
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.
Professional in hospitality industry equipped to deliver exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Nobel House Hotel and Restaurant
06.2020 - Current
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Waitress
Han Court Chinese Restaurant
11.2017 - 03.2020
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Checked guests' identification before serving alcoholic beverages.
Education
News Casting
Bohye Media Institute
Kumasi 06.2024
WASSCE - General Arts
Toase Senior High School
Toase 05.2017
Skills
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
- Multi-line phone systems
- Teamwork orientation
- Guest reception
- Reservation management
- Reservation processing
- Basic accounting
- Reservations
- Guest relations
- Room charges
- Check-ins and check-outs
- Hotel services and hospitality
- Room booking
- Room availability
- POS system operation
Timeline
Hotel Front Desk Clerk
Nobel House Hotel and Restaurant
06.2020 - Current
Restaurant Waitress
Han Court Chinese Restaurant
11.2017 - 03.2020
News Casting
Bohye Media Institute
WASSCE - General Arts
Toase Senior High School
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