Freda Astanga
Summary
Experienced in Marketing, branding, sales customer service and public relations with a demonstrated history working as a sales and marketing executive, an event coordinator, PRO in the construction, entertainment, food and logistics industry. I have a Bachelors degree in Communication studies majoring in and 4+ years of working experience. I believe communication is a key part for any Effective Corporation and as an enthusiastic hard worker and team player, I seek to develop a professional career using my knowledge, experience, technical expertise and interpersonal skills in any reputable organization's. I am always keen to contribute towards the effective utilization of any company's corporate assets, systems and people as well as bringing my talent and skills to bear. My key drivers are meeting challenges, being innovative and commitment to corporate objectives. I also believe in appreciating people with diverse backgrounds, willingness to learn and develop, taking initiatives and achieving results.
Overview
6
6
years of professional experience
Work History
My Paddies Delivery and Grocery Services
Self Employed
Accra
11.2020 - 12.2022
- Managing stock levels and helped increase effectiveness of riders my 70%.
- Managed marketing and branding effectively.
- Coordinated and controlled order cycles.
- monitored delivery times and transport costs.
- Planned Riders routes, evaluating quality of logistics processes and planning improvements.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use services and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Sales And Marketing Associate
Charter House Ghana
Accra
02.2020 - 04.2020
- Developed a network of appropriate contacts within various industries the company could work with.
- Coordinated market research to identify interest and uptake for current and future services
- Was part of a team to Drive sales - Compile sales projections and create comprehensive marketing and sales plans to achieve projections for Events
- Field Marketing to banks, Restaurants, neighboring businesses/hotels, local residencies as well as alumni and social groups etc to drive sales and market events,
- Was involved in External/offsite promotion - met with potential clients
- Hosted and helped plan offsite pop-ups, Attended and ushered company's events and stayed up to date with local association.
Customer Service Representative
Steel Plus
Accra
03.2018 - 11.2018
- Received clients and helped set a positive office atmosphere.
- Organised and maintained files and records and updating them when necessary.
- Overseeing the sorting and distribution of office inventory.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Marketing Executive
Biglebb Construction & Crushing Ltd. (PGC branch)
Accra
02.2015 - 08.2017
- Presented, promoted and sold construction products/services to existing and prospective customers.
- Directly assisted the Marketing manager in achieving marketing goals.
- Represented Manager and took role as Personal Assistant to manager.
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Established, developed and maintained positive business and customer relationships.
- Reached out to customer leads through cold calling, and field operations.
- Expedited the resolution of customer problems and complaints to maximize satisfaction.
- Coordinated sales effort with team members and other departments in the absence of manager.
- Responsible for market research,track sales and status reports.
- Handled Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Kept abreast of best practices and promotional trends.
Stock Manager
Splash Out Ghana
Bolgatanga
08.2013 - 11.2015
- Identified ways to improve inventory management procedures by creating a tracking system for company's inventory helping their sales management by 60%.
- Practiced Excellent communication, decision-making, and leadership abilities to manage and monitor Sales team.
- Analyzed all product and supply levels on a daily basis to predict inventory issues and shortages.
- Monitored the stock of the company's store rooms stock and ready-to-sell items.
- Daily Performing physical inventory counts periodically to ensure the data records match the actual inventory levels of the business.
- Monitored and Placed purchase orders with suppliers to replenish stock,.
- Collected and analyzed with my co workers demand for different products to add to stock list.
- Coordinated with sales and logistics to streamline the inventory management process.
Education
Bachelor's degree - Communication and Media Studies
University of Media, Arts And Communication
07.2022
Associate of Arts - Communication
University of Media, Arts And Communication
07.2019
Skills
- Strategic and Corporate Communications
- Online Communications
- Supply Operations
- Organizational Skills
- Problem-Solving
- Written and spoken Communication
- Customer Relations
- Collaboration
- Critical Thinking
- Problem Resolution
- Leadership
- Marketing
- Quality Assurance
- Data Entry
- Branding and Public Relations
- Staff Management
- Worker Supervision
- Data Analytics
- Basic coding
Personal Information
I love researching, meeting new people, speech writing and public speaking. I have been involved in about 4 beauty contest . Which enabled me spearhead certain social projects, like environmental issues, children and women discrimination etc, that has helped in building certain skills like confidence, public speaking , remaining calm in tense situations and ultimately team work.
Affiliations
1.Amongst the top 2 in four beauty pageants
2.Volunteer at CAB Ghana (a youth social movement to cause change in various issues affecting world)
Accomplishments
- Certificate Of Participation -The GOI Peace Foundation And UNESCO
- Certificate of Appreciation -Tertiary Entertainment Awards Ghana
- Certificate of Added Value -Ghana Tertiary Women's Network
- Certificate of Recognition serving as Vice Coordinator -Debating Club St Francis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
My Paddies Delivery and Grocery Services
Self Employed
11.2020 - 12.2022
Sales And Marketing Associate
Charter House Ghana
02.2020 - 04.2020
Customer Service Representative
Steel Plus
03.2018 - 11.2018
Sales Marketing Executive
Biglebb Construction & Crushing Ltd. (PGC branch)
02.2015 - 08.2017
Stock Manager
Splash Out Ghana
08.2013 - 11.2015
Bachelor's degree - Communication and Media Studies
University of Media, Arts And Communication
Associate of Arts - Communication
University of Media, Arts And Communication
Similar Profiles
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Aaron WalkerAaron Walker
Freelance Site Engineer at Self employedFreelance Site Engineer at Self employed
Alysha WashingtonAlysha Washington
Package Scanner/ Grocery Delivery Services at Hello FreshPackage Scanner/ Grocery Delivery Services at Hello Fresh