Freda Alpha
Accra
Summary
Accomplished Operations Manager with extensive experience in leading teams to optimize workflows and implement cost-effective strategies. Expertise in strategic planning and staff development has resulted in significant improvements in operational efficiency, achieving cost reductions while enhancing overall business performance. Recognized for innovative problem-solving skills that drive organizational success.
Overview
10
10
years of professional experience
Work History
Operations Manager
Cedi Select Limited
Accra
06.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Assessed regular report data to detect shifts in production performance figures.
- Planned delivery routing, team workflows, and promotional initiatives.
- Enforced federal, state, local and company rules for safety and operations.
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Performed cost analysis for various projects to determine budget requirements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Administrative Manager
Syycol Limited
Accra
03.2020 - 06.2023
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Organized and maintained documents, files and records.
- Planned and controlled budgets for contracts, equipment and supplies.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Delivered comprehensive training to maintain compliance requirements.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Monitored office inventory to maintain supply levels.
- Monitored office supplies to replenish needed inventory before depletion.
- Pitched in to help with office tasks during busy periods and staff absences.
- Developed and implemented administrative procedures to maximize efficiency.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Established work procedures or schedules to organize daily work of administrative staff.
- Interpreted company policies and procedures for employees at all levels of the organization.
Sales Supervisor
Hospitality Retail Corporate Home
Accra
03.2017 - 06.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Coordinated with other departments to ensure smooth workflow.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Negotiated contracts with suppliers to secure advantageous terms.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
Sales Officer
Huawei Technologies
Accra
11.2015 - 03.2017
- Served as intermediary connecting customers with internal cross-functional teams.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Resolved customer complaints regarding sales and service.
- Managed a portfolio of accounts to achieve long-term success.
- Implemented promotional campaigns to boost sales volume.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
National Service Personnel
Ghana Armed Forces
Accra
09.2014 - 08.2015
- Ensured compliance with organizational policies regarding procurement transactions.
- Identified opportunities for improving efficiency in the procurement process.
- Created reports on procurement activities for internal stakeholders.
- Oversaw equipment inventory and procurement processes.
- Coordinated with vendors and suppliers on materials procurement needs.
Education
Bachelor of Arts - Business Studies
Wisconsin International University College
North Legon12-2024
Developing Future Leaders
Crown Agents
London01-2023
HND in Entrepreneurship And Finance
Kumasi Polytechnic
Kumasi08-2014
High School Diploma -
Prince of Peace Girls' Senior High School
Accra05-2009
Skills
- Health and safety compliance
- Incidents management
- Marketing
- Production
- Compliance management
- Multitasking capacity
- Interpersonal communication
- Interpersonal relations
- Business development
- Crisis management
References
References available upon request.
Timeline
Operations Manager
Cedi Select Limited
06.2023 - Current
Administrative Manager
Syycol Limited
03.2020 - 06.2023
Sales Supervisor
Hospitality Retail Corporate Home
03.2017 - 06.2020
Sales Officer
Huawei Technologies
11.2015 - 03.2017
National Service Personnel
Ghana Armed Forces
09.2014 - 08.2015
Bachelor of Arts - Business Studies
Wisconsin International University College
Developing Future Leaders
Crown Agents
HND in Entrepreneurship And Finance
Kumasi Polytechnic
High School Diploma -
Prince of Peace Girls' Senior High School
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