Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Freda Afrah

Accra

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Retail Sales Associate

Retail Sales Manager
08.2022 - Current
  • Greeting customers and helping with product questions, selections, and purchases.
  • Maintaining a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helping customers complete purchases, locate items, and join reward programs.
  • Handling returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answering questions about store policies and addressed customer concerns.
  • Assisting in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosting customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offering each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processing transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developing strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborating with team members to meet and exceed monthly sales targets consistently.

Waitress

Facility Director
01.2017 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Nail Technician

Self -employed
11.2009 - 07.2016
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Sole Trader

Self-employed
12.2002 - 07.2007
  • Maintained an organized workspace to maximize productivity while adhering to safety protocols.
  • Provided expert advice to clients on product selection based on their individual needs and preferences.
  • Collaborated with fellow sole traders within the industry for mutually beneficial alliances.

Education

Home Economics

Krobo Girls Presbyterian Senior High School
Odumase Krobo
06.2002

Roman Catholic Junior High School , Akim Wenchi
Akim Wenchi, Eastern Region
2001

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Reliability and punctuality
  • Relationship Building

Hobbies

I love to watch movies, cook and spend time with the family.

Languages

English
Intermediate (B1)
Twi
Bilingual or Proficient (C2)

Timeline

Retail Sales Associate

Retail Sales Manager
08.2022 - Current

Waitress

Facility Director
01.2017 - 01.2019

Nail Technician

Self -employed
11.2009 - 07.2016

Sole Trader

Self-employed
12.2002 - 07.2007

Home Economics

Krobo Girls Presbyterian Senior High School

Roman Catholic Junior High School , Akim Wenchi

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Freda Afrah