FRED ADDO KYEI
Accra
Summary
Proven IT professional with a track record of enhancing system efficiency by 25% at Opportunity International Savings & Loans Limited. Expert in troubleshooting and strategic thinking, I excel in team building and have significantly improved customer satisfaction through innovative solutions. Skilled in Microsoft Office and adept at consulting, I drive results through effective problem-solving and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager/Engineer, IT Infrastructure
OPPORTUNITY INTERNATIONAL SAVINGS & LOANS LIMITED
Accra
05.2023 - Current
- Maintained essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Supported VMWare Virtualization platform, Storage Platform (SAN/ NAS), Compute Platform (Server hardware and related systems), Infrastructure services systems (Managed File Transfer System, Enterprise batch job management, Monitoring tools, patch management tools, inventory)
- Provided expertise and support for Windows and Linux operating systems administration, incident resolution and maintenance
- Managed IT infrastructure operations team
- Provided support and liaise with external service providers on IT Infrastructure Services enhancement, development, and deployment
- Installation, configuration, administration, performance monitoring and tuning, capacity planning and maintenance of the systems
- Developed systems operation procedures and other infrastructure related documentation
- Managed vendor relationship to ensure vendors meet contractual obligations
- Managed infrastructure projects for upgrading platforms or introducing new technologies and platforms to the environment
- Worked with internal and external partners to communicate project status, activities, and achievements
- Performed server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Monitored data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
- Maintained internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments
- Assisted the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed
- Performed routine and scheduled audits of all systems, including backups
Microsoft 365 Technical Advisor (Remote)
MICROSOFT
01.2022 - Current
- Company Overview: GIG TECHNICAL SUPPORT COMMUNITY
- Provided technical advisory services to Microsoft customers in the US, UK, Australia, and New Zealand related to M365 technologies
- Provided technical support services to Microsoft customers in the US, UK, Australia and New Zealand related to M365 technologies
- GIG TECHNICAL SUPPORT COMMUNITY
System/Infrastructure Support Engineer (Contract)
UNIVERSAL MERCHANT BANK
Airport city, Accra
03.2023 - 05.2023
- Maintained essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Took responsibility for projects and solutions within the larger business initiative
- Handled business-critical IT tasks and systems that provide commercial advantage in the global marketplace
- Worked with internal and external partners to communicate project status, activities, and achievements
- Performed server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Monitored data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
- Maintained internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments
- Assisted the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups
Cloud Infrastructure Consultant
AXXEND CORPORATION GHANA LIMITED
East Legon, Accra-Ghana
01.2019 - 01.2023
- Prepared cloud and on-premises Microsoft related solutions technical proposals to meet customer needs
- Conducted trainings to customers on Microsoft cloud and on-premises solutions
- Deployed Microsoft on-premises and cloud related solutions for customers
- Troubleshooting, analyzing and understanding customer IT needs from a sale perspective
- Provided technical support to customers on Microsoft related solutions deployed
- Supporting in company - OEM competencies by undertaking technical trainings and certifications related to my work in the Microsoft business
Systems Engineer
GLOBAL INFORMATION TECHNOLOGY SOLUTIONS HEAD OFFICE
Mataheko, Accra - Ghana
01.2017 - 01.2019
- Configured and administered windows server 2016/2019 infrastructure for our customers as part of support
- Maintained servers in both physical and VM environments with 99% uptime for customers as part of support
- Troubleshooted windows OS issues, managed escalated L3 issues in end-user computing for our customers
- Managed a large-scale environment of user base with Microsoft Endpoint Configuration Manager and System Center Operations Manager for customers
- Implemented Windows security including file system permissions, file sharing, event logging performance monitoring and disk administration Designing an Active Directory and Network infrastructure
- Forest and Domain Infrastructure for customers
- Implemented and Monitoring Dynamic Host Configuration Protocol DHCP, Group Policy objects and Domain Name System (DNS) for customers
National Service Personnel
01.2016 - 01.2017
- Assisted management in diagnosing internal system performance problems to increase the company's efficiency by 25%
- Performed on-site visits to examine installed systems at new office locations for a customer as part of identifying issues and rectifying them
- Monitored application server to identify underperforming components and fixing them to increase server uptime by 15% for our customers and internal infrastructure
- Conducting root cause analysis of application server performance to enhance overall performance as form of support for customers
- Resolved performance issues by deploying patches for applications and operating systems via Microsoft endpoint configuration manager for customers
- Evaluated software performance issues and merging patches to reduce downtime by 10% for customers
Intern
ELECTRICITY COMPANY OF GHANA HEAD OFFICE
Accra
01.2012 - 01.2013
- Improved the Ticketing System by fixing critical bugs in the system, reducing remedy tickets by 20%
- Trained in ECG meter troubleshooting and setup Configurations
- Engaged in data collection for meter distribution for the Accra East of ECG
Education
Bachelor of Arts - Economics with Computer Science
UNIVERSITY OF GHANA
Legon, Greater Accra05-2016
Business -
PREMPEH COLLEGE (HIGH SCHOOL)
Kumasi, Ashanti Region05-2012
Skills
- High troubleshooting skills
- Team motivation techniques
- Team building
- Goal setting
- Consulting
- Customer relations
- Staff supervision
- Customer service
- Problem-solving
- Multitasking and organization
- Strategic thinking
- Decision-making
- Team motivation
- Microsoft office expertise
- Team collaboration
- Customer service and satisfaction
Technical skills
- PowerShell scripting
- WSUS
- GPO Management
- Active Directory Administration
- Microsoft Exchange Administration
- Microsoft Azure administration
- Microsoft 365 administration
- High troubleshooting skills of various enterprise and banking systems and solutions
- Server Administration
- IT end user support
- Hardware and End User device Administration
Certification
- Cisco Business Architecture Analyst (CBA), Cisco Certified
- Cisco Certified Business Value Analyst
- VMware Sales Professional Certification
- Microsoft Certified Solutions Associate (MCSA): Windows Server 2016, Exam 70-740
- VMware Certified Technical Sales Professional
- Microsoft Certified: Administering Windows Server Hybrid Core Infrastructure
- Microsoft 365 Certified Administrator Expert (Microsoft Certified)
- Microsoft 365 Security Administrator Associate (M365 SAA), Microsoft Certified
- Microsoft Azure Administrator Associate, Microsoft Certified
- Microsoft Certified Trainer (MCT)
- Microsoft Certified: Azure Virtual Desktop Specialty
- Microsoft Azure Solutions Architect Expert (Microsoft Certified)
- Microsoft Certified Security Operations Analyst
Industryknowledge
- Windows Server
- Linux Servers
- Microsoft Azure
- SCOM
- MECM
- SQL Administration
- Microsoft 365 Administration
- RSAT
- VMware
- Dell/HP/Lenovo Server/Client hardware technologies
Key projects delivered
- Facilitated Office 365 training for National Investment Bank's staff.
- Microsoft Bit-locker administration and monitoring (MBAM) implementation for Universal Merchant Bank (UMB).
- Deployment of System Center Configuration Manager (SCCM) for National Investment Bank (NIB).
- Deployment of System Center Configuration Manager (SCCM) for MTN Benin.
- Deployment of System Center Configuration Manager (SCCM) for Agricultural Development Bank.
- Microsoft Bit-locker administration and monitoring (MBAM) implementation for Agricultural Development Bank (ADB).
- Deployment of System Center Configuration Manager (SCCM) for Republic Bank Ghana.
- Migration of Public key infrastructure from Windows Server 2008 to 2016 for MOOV Benin.
- Deployment and Migration of Users to Office 365 for Republic Bank Ghana.
- Active Directory Optimization for Republic Bank Ghana.
- Active Directory Optimization for Universal Merchant Bank Ghana.
- Active Directory Optimization for National Investment Bank Ghana.
- Windows Server 2019 and Exchange Server 2019 administration Training for Orabank (Ora Group).
Accomplishments
- Best Intern of the Year Award, Axxend Corporation, 2019
- Best Support Team of the Year Award, Axxend Corporation, 2019
- CEO Star Award, Axxend Corporation, 2021
Languages
English
First Language
French
Beginner
A1
Affiliations
- Facilitated Office 365 training for staff at National Investment Bank
- Microsoft BitLocker Administration and Monitoring (MBAM) Implementation for Universal Merchant Bank (UMB)
- Deployment of System Center Configuration Manager (SCCM) for National Investment Bank (NIB)
- Deployment of System Center Configuration Manager (SCCM) for MTN Benin
- System Center Configuration Manager (SCCM) deployment for Agricultural Development Bank
- Microsoft BitLocker Administration and Monitoring (MBAM) implementation for Agricultural Development Bank (ADB)
- Deployment of System Center Configuration Manager for Republic Bank Ghana
- Migration of Public Key Infrastructure (PKI) from Windows Server 2008 to 2016 for MOOV Benin
- Deployment and Migration of Users to Office 365 for Republic Bank Ghana
- Active Directory Optimization Project for Republic Bank Ghana
- Active Directory Optimization for Universal Merchant Bank Ghana.
- Active Directory Optimization Project for National Investment Bank Ghana
- Windows Server 2019 and Exchange Server 2019 Administration Training, Orabank (Ora Group)
Timeline
Assistant Manager/Engineer, IT Infrastructure
OPPORTUNITY INTERNATIONAL SAVINGS & LOANS LIMITED
05.2023 - Current
System/Infrastructure Support Engineer (Contract)
UNIVERSAL MERCHANT BANK
03.2023 - 05.2023
Microsoft 365 Technical Advisor (Remote)
MICROSOFT
01.2022 - Current
Cloud Infrastructure Consultant
AXXEND CORPORATION GHANA LIMITED
01.2019 - 01.2023
Systems Engineer
GLOBAL INFORMATION TECHNOLOGY SOLUTIONS HEAD OFFICE
01.2017 - 01.2019
National Service Personnel
01.2016 - 01.2017
Intern
ELECTRICITY COMPANY OF GHANA HEAD OFFICE
01.2012 - 01.2013
- Cisco Business Architecture Analyst (CBA), Cisco Certified
- Cisco Certified Business Value Analyst
- VMware Sales Professional Certification
- Microsoft Certified Solutions Associate (MCSA): Windows Server 2016, Exam 70-740
- VMware Certified Technical Sales Professional
- Microsoft Certified: Administering Windows Server Hybrid Core Infrastructure
- Microsoft 365 Certified Administrator Expert (Microsoft Certified)
- Microsoft 365 Security Administrator Associate (M365 SAA), Microsoft Certified
- Microsoft Azure Administrator Associate, Microsoft Certified
- Microsoft Certified Trainer (MCT)
- Microsoft Certified: Azure Virtual Desktop Specialty
- Microsoft Azure Solutions Architect Expert (Microsoft Certified)
- Microsoft Certified Security Operations Analyst
Bachelor of Arts - Economics with Computer Science
UNIVERSITY OF GHANA
Business -
PREMPEH COLLEGE (HIGH SCHOOL)
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