FRANKLIN KOFFIE HELEGBE
Accra
Summary
With over 18 years of work experience, I possess a diverse skill set including communication, interpersonal relationships, managerial abilities, problem-solving, and time management. These skills have consistently generated profit and can significantly contribute to the growth and success of any business or organization. Highly effective as both a team leader and player, I bring a profit-oriented mindset to the table. Open-minded and always eager to learn and explore innovative approaches. Moreover, my honesty and reliability make me a trustworthy asset.
Overview
20
20
years of professional experience
Work History
Branch Manager
Speedaf Express Deliveries Gh.
02.2024 - Current
- Manages two of Speedaf branches, Dome and Haatso, Accra Ghana.
- Continuously monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Logistics Officer
Atlantic Secret Co. Ltd.
02.2023 - 01.2024
- Takes care of all customs procedures of shipments to and fro Ghana
- Handles the delivery company that delivers our online sales
- Serves as a consultant for the company
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
- Managed functional areas of logistics.
Vehicle Terminal Officer
Safebond Car Terminal Ltd. (SCTL)
03.2022 - 12.2022
- Inspection and entry of data of all vehicles coming into the country through the seaport right from the ship/vessel through the terminal to the various SCTL car-parks.
- Collected, arranged, and input information into a database system.
- Generated reports detailing findings and recommendations.
Cargo Clearing Operations Manager
Speedwings International Services
09.2014 - 11.2020
- I confer with my subordinates and managers to assess needs and optimize activities
- I collaborate with staff to maximize customer satisfaction, streamline procedures, and improve profitability
- I have successfully trained a tally clerk to become a clearing agent
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Cargo Clearing Assistant Operations Manager
Racing Link Company
01.2008 - 02.2013
- I establish work priorities to meet obligations for scheduled work
- I learned to work under pressure with less supervision to meet deadlines
- Assisted in budget development and monitoring, identifying possible cost reduction opportunities.
- Streamlined logistics operations to improve delivery times.
Cargo Clearing Agent
C - Medula Shipping Agency
02.2007 - 01.2008
- I learned how to work alone and to be able to satisfy my clients
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Coordinated post-entry activities on customer's behalf.
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
- Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
- Resolved discrepancies in shipment documentation, preventing delays and additional charges.
Cargo Clearing Agent
Rolanda Shipping Agency
09.2004 - 01.2007
- I learned how to be a clearing agent
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Coordinated post-entry activities on customer's behalf.
Education
Certificate - home-care giving
ANSMED Home Care Institution
Adenta, Accra10.2022
Attachment -
Cardio Thoracic Center
Korle-Bu, Accra10.2022
Diploma - Logistics, Supply Chain & TM
Cambridge International College
05.2012
Diploma - Clearing and Forwarding, Cargo Management, Shipping, Freight Forwarding, Cargo Handling
International School of Aviation
Tema, Ghana06.2004
Skills
- Adaptable Learner
- Coachable Mindset
- Skilled Driver
- Positive Presence
- Effective Communicator
- Effective Team Building
- Client/Customer Relationship
- Effective Delegation
- Shipping coordination
- Employee relations and conflict resolution
- Customs clearance procedures
- Freight forwarding proficiency
Timeline
Branch Manager
Speedaf Express Deliveries Gh.
02.2024 - Current
Logistics Officer
Atlantic Secret Co. Ltd.
02.2023 - 01.2024
Vehicle Terminal Officer
Safebond Car Terminal Ltd. (SCTL)
03.2022 - 12.2022
Cargo Clearing Operations Manager
Speedwings International Services
09.2014 - 11.2020
Cargo Clearing Assistant Operations Manager
Racing Link Company
01.2008 - 02.2013
Cargo Clearing Agent
C - Medula Shipping Agency
02.2007 - 01.2008
Cargo Clearing Agent
Rolanda Shipping Agency
09.2004 - 01.2007
Diploma - Logistics, Supply Chain & TM
Cambridge International College
Diploma - Clearing and Forwarding, Cargo Management, Shipping, Freight Forwarding, Cargo Handling
International School of Aviation
Certificate - home-care giving
ANSMED Home Care Institution
Attachment -
Cardio Thoracic Center
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