Jacqueline Kaley Adeleke
Accra
Summary
Dynamic professional with a proven track record at Junction 5 Lounge and Restaurant, adept in managing operations and enhancing customer satisfaction. Excelled in collaborative environments, showcasing strong interpersonal skills and fluency in English, French, and Chinese. Achieved seamless service delivery by leveraging effective customer engagement and office coordination expertise.
Overview
9
9
years of professional experience
Work History
Manageress
Junction 5 Lounge and Restaurant
08.2023 - Current
- Manage daily operations, ensuring seamless service delivery and team coordination
- Handle customer feedback and resolve issues to enhance overall satisfaction
- Oversee inventory and supply management, maintaining optimal stock levels
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assistant Secretary
Portuguese Consulate
Tema Community 3 Flat
12.2021 - Current
- Provide administrative support, including managing correspondence, and scheduling appointments.
- Maintain records for operational efficiency.
- Support the organisation of events such as conferences, meetings, receptions and special diplomatic functions.
- Coordinate visits of foreign delegations with local authorities in order to facilitate cultural exchanges.
Hostess
Tang Palace
Roman Ridge
06.2017 - 05.2019
- Welcomed over 100 guests daily, ensuring personalized service to meet their needs
- Managed incoming calls and emails, addressing inquiries and complaints promptly
- Collaborated with team members to enhance guest experiences and resolve service challenges
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
Secretary and Personal Assistant
FA RAZZ Business Solutions
Cantonment
05.2016 - 05.2017
- Scheduled meetings, appointments, and travel arrangements for the CEO
- Managed incoming calls and emails, ensuring timely and accurate responses
- Conducted data collection and maintained organized filing systems
Education
MSc - Procurement and Supply Chain Management
University of Ghana
Legon, Ghana01.2025
BSc - Finance
Ghana Institute of Management and Public Administration
Ghana07.2023
General Arts -
Datus Senior High School
Ghana06.2016
Skills
- Effective Customer Engagement
- Versatile in Changing Environments
- Collaborative Skills in Global Teams
- Strong Interpersonal Skills
- Skilled in Office Coordination
- Multilingual: Fluent in English, French, and Chinese
References
Available upon request.
Languages
- English, Fluent
- French, Intermediate
- Chinese, Basic
Timeline
Manageress
Junction 5 Lounge and Restaurant
08.2023 - Current
Assistant Secretary
Portuguese Consulate
12.2021 - Current
Hostess
Tang Palace
06.2017 - 05.2019
Secretary and Personal Assistant
FA RAZZ Business Solutions
05.2016 - 05.2017
MSc - Procurement and Supply Chain Management
University of Ghana
BSc - Finance
Ghana Institute of Management and Public Administration
General Arts -
Datus Senior High School
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