FRANK YEBOAH

• Reported on control deficiencies to management and made recommendations to mitigate risk and add value.
• Shaped internal audit strategy and methodology to meet company goals.
• Verified implementation of controls through testing and interacting with relevant company staff.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Drew up annual Internal Audit Plan based on key risks and strategies.
• Devised and implemented internal audit policies and procedures in line with local and international best practices.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques in a professional manner.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Helped in accounts opening, closure and selling bank's products to customers to meet sales target.
• Provided account information transaction history and product details.

• Prepared monthly, quarterly and annual reports of all billings.
• Recorded sales transactions, outgoing payments, and receipts to support financial governance.
• Calculated bills owed by customers, prepared invoices and distributed statements.
• Followed bookkeeping regulations and tax legislation to maximise external compliance.
• Verified figures with cross-checking of different accounts and documentation.
• Monitored accounts payables and receivables to proactively spot and handle

problems.