FRANK OPOKU ADDO
Dodowa
Summary
Experienced Branch Manager, Relationship Manager, customer service Manager, with excellent communication skills who has drive and believes in team work and the success of the organization.
Overview
21
21
years of professional experience
Work History
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
- Supervise and coordinate all branch activities to deliver quality services to customers in a cost effective and profitable manner
- Lead the sales team to source for new business opportunities and deliver sales targets of the Branch
- Liaise with Regional Operations Manager to oversee the back office (operations) activities of the branch ensuring efficiency
- Share knowledge with other branches and retail department on effective practices, competitive intelligence, business opportunities and customer needs
- Ensure preparation of weekly, monthly, quarterly and annual performance report for management attention
- Put measures in place the delivery of excellent service experience to customers
- Assess the performance of all Branch staff on a periodic basis to drive performance in focus areas
- Ensure prompt resolution of operational issues to avoid adverse audit and internal control
- Ensure training and development of branch staff to deliver functions effectively
- Adhere to high ethical Keep custody of vault key including supervision of cash management standards, and comply with all regulations and applicable laws
- Review / monitor to ensure that all credit applications at the branch are processed, approved and managed in line with the credit policy of the Bank
- Responsible for ensuring that all queries/ comments from internal and external audits are resolves as appropriate
- Effective utilization of branch staff to ensure optimal levels of performance and development of talents for short, medium and long term human resource needs
- Signing of all bank instruments; Payment Orders, Bankers Payments, vouchers, credit and debit advises as per Consolidated bank Ghana Limited(CBG) signing book
- System authorization rights; granting of approvals
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
- Responsible for the sales team acquisition of new business accounts for the branch
- Manage all existing business accounts under my portfolio and spearhead the marketing effort to grow the portfolio both in terms of volume and value
- Arrange visits and maintain regular contacts with customers to build and deepen existing relationships
- Responsible for the delivery of quality services to customers and ensuring that all customer feedback/complaints are resolved expeditiously
- Prepare /monitor to ensure that all credit applications at the Branch are processed, approved and managed in line with the bank’s Credit Policy
- Provide strategic input for the management of the branch
- Provide leadership to ensure effective monitoring of credit facilities
- Streamlined internal processes for improved efficiency and increased team productivity.
- Applied analytical skills to identify trends and make data-driven recommendations for clients'' businesses.
- Provided regular updates on project progress ensuring transparency between clients, stakeholders, and internal team members throughout engagements.
- Coached junior consultants, promoting professional development and career advancement within the organization.
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2004 - 03.2008
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
MBA - Finance
Kwame Nkrumah University of Science And Technology
05-2022
Bachelor of science - Marketing
University of Professional Studies (UPSA)
05.2009
Bachelor of Science - Markerting
UNIVERSITY OF PROFESSIONA STUDIES
05-2009
HND - marketing
Koforidua Polytechnic
06.2001
Skills
- Team Building
- Analytical Skills
- Results Orientation
- Branch operations management
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
Accomplishments
- Exceeded all my targets for Deposit, Loans ie Personal and SME, Number of accounts (customer onboarding) .
- Organized sales storm and picketing of camps to boost the branch’s number of accounts and to increase the total deposit of the branch as well as increase the visibility of the bank in general.
- Established good customer rapport to enhanced referrals from existing customers to grow my portfolio to above 80%
- 1st runner up best Personal loan achievement of the year 2020
- Posted positive Contribution (MPR financials) throughout the year 2020-2021
References
- Mr James Nii Klottey Quaye, Regional manager, Consolidated Bank Ghana Limited, PMB MANET Towers, Accra, 0244879342, 0501327459, jimquaye@gmail.com, james.quaye@cbg.com.gh
- Eva Ackuaku, Unit Head, CSR & Events (Corporate Communication), Consolidated Bank Ghana Limited, PMB MANET Towers, Accra, 0233244586945, 0552689250, Eva.ackuaku@cbg.com.gh, evaackuaku@gmail.com
Trainingprogrammesattended
- Performance Management skill Development Training, Gamey and Gamey, 02/26/24
- Bank Marketing, 03/01/23
- Introduction to Credit Management, 03/01/23
- Private Banking & Wealth Management, 06/01/23
- Strategy & Business Development, 03/01/22
- Bank Audit and Assurance, 05/01/21
Timeline
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2004 - 03.2008
Bachelor of science - Marketing
University of Professional Studies (UPSA)
HND - marketing
Koforidua Polytechnic
MBA - Finance
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Markerting
UNIVERSITY OF PROFESSIONA STUDIES
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